SHRM-CP: Communication Competency
Exam Actual Questions and Answers
2026
Noise -
correct answer ✅In communication, any factor that can disrupt
the sending and receipt of a message—for example, physical factors
such as loud environments, cultural factors such as a distinctive
accent, or cognitive factors such as the use of unfamiliar jargon.
Active listening -
correct answer ✅Communication technique to increase the
engagement between communicators and their audiences. It
involves two-way communication and attention to nonverbal signs
that indicate interest and reactions to the message and speaker.
Framing -
correct answer ✅Process of constructing a message so that an
audience sees communicated facts in a certain way and is
persuaded to take a certain action.
Nonverbals -
correct answer ✅Components of a message apart from its words.
This could include physical gestures and posture and vocal tones,
volume, and speed.
, SHRM-CP: Communication Competency
Exam Actual Questions and Answers
2026
Which action would best support a group brainstorming session? -
correct answer ✅Listen to what each person has to say before
thinking about responses.
Which option is an example of noise in the communication model?
-
correct answer ✅The speaker uses technical abbreviations that the
listener does not know.
A new HR manager wants to assess whether corporate
communications, including those regularly issued by HR, have been
effective. What metric would be useful? -
correct answer ✅High levels of engagement throughout the
organization
HR is tasked with developing a plan to communicate major
organizational changes to employees. Which is the most effective
way to communicate the changes? -
correct answer ✅Use multiple channels of communication so the
changes are shared in a variety of platforms.
Exam Actual Questions and Answers
2026
Noise -
correct answer ✅In communication, any factor that can disrupt
the sending and receipt of a message—for example, physical factors
such as loud environments, cultural factors such as a distinctive
accent, or cognitive factors such as the use of unfamiliar jargon.
Active listening -
correct answer ✅Communication technique to increase the
engagement between communicators and their audiences. It
involves two-way communication and attention to nonverbal signs
that indicate interest and reactions to the message and speaker.
Framing -
correct answer ✅Process of constructing a message so that an
audience sees communicated facts in a certain way and is
persuaded to take a certain action.
Nonverbals -
correct answer ✅Components of a message apart from its words.
This could include physical gestures and posture and vocal tones,
volume, and speed.
, SHRM-CP: Communication Competency
Exam Actual Questions and Answers
2026
Which action would best support a group brainstorming session? -
correct answer ✅Listen to what each person has to say before
thinking about responses.
Which option is an example of noise in the communication model?
-
correct answer ✅The speaker uses technical abbreviations that the
listener does not know.
A new HR manager wants to assess whether corporate
communications, including those regularly issued by HR, have been
effective. What metric would be useful? -
correct answer ✅High levels of engagement throughout the
organization
HR is tasked with developing a plan to communicate major
organizational changes to employees. Which is the most effective
way to communicate the changes? -
correct answer ✅Use multiple channels of communication so the
changes are shared in a variety of platforms.
