SHRM-CP Exam: Organization
(Organizational Effectiveness &
Development) Exam Actual Questions
and Answers 2026
An organization's job descriptions have not been reviewed and
revised for the past five years. What part of the organizational
model can this negatively impact? -
correct answer ✅Systems
Which would be the most effective quantitative measurement of
customer service? -
correct answer ✅Numerical ratings on a customer satisfaction
survey
A company identifies a training need on workplace harassment for
all supervisors. Which best describes the organizational impact of
this activity? -
correct answer ✅Risk will be mitigated because supervisors will be
equipped to recognize and report potential workplace harassment.
What is the best approach HR can take to align organizational
effectiveness and development (OED) with the goals of the
organization? -
correct answer ✅Connecting the organization's strategy and the
intervention activities
, SHRM-CP Exam: Organization
(Organizational Effectiveness &
Development) Exam Actual Questions
and Answers 2026
Which is the best course of action to first take when implementing
a cultural transformation initiative? -
correct answer ✅Develop and schedule a culture assessment.
What term describes how work groups are related in an
organization? -
correct answer ✅Departmentalization
Performance improvement involves accurately identifying sources
of unacceptable outcomes and intervening to create effective
practices. Impractical or outdated procedures are an example of
which type of performance problem? -
correct answer ✅Process-related
In an effort to sustain change, how can HR ensure a positive
relationship between strategy and organizational culture? -
correct answer ✅Align culture and strategy for maximum
effectiveness.
(Organizational Effectiveness &
Development) Exam Actual Questions
and Answers 2026
An organization's job descriptions have not been reviewed and
revised for the past five years. What part of the organizational
model can this negatively impact? -
correct answer ✅Systems
Which would be the most effective quantitative measurement of
customer service? -
correct answer ✅Numerical ratings on a customer satisfaction
survey
A company identifies a training need on workplace harassment for
all supervisors. Which best describes the organizational impact of
this activity? -
correct answer ✅Risk will be mitigated because supervisors will be
equipped to recognize and report potential workplace harassment.
What is the best approach HR can take to align organizational
effectiveness and development (OED) with the goals of the
organization? -
correct answer ✅Connecting the organization's strategy and the
intervention activities
, SHRM-CP Exam: Organization
(Organizational Effectiveness &
Development) Exam Actual Questions
and Answers 2026
Which is the best course of action to first take when implementing
a cultural transformation initiative? -
correct answer ✅Develop and schedule a culture assessment.
What term describes how work groups are related in an
organization? -
correct answer ✅Departmentalization
Performance improvement involves accurately identifying sources
of unacceptable outcomes and intervening to create effective
practices. Impractical or outdated procedures are an example of
which type of performance problem? -
correct answer ✅Process-related
In an effort to sustain change, how can HR ensure a positive
relationship between strategy and organizational culture? -
correct answer ✅Align culture and strategy for maximum
effectiveness.
