Essentials of Organizational Behavior, 14e, Global Edition (Robbins/Judge)
Chapter 1 Welcome to the World of OB
1) What are the three primary determinants of behavior in organizations?
A) profit structure, organizational complexity, and job satisfaction
B) individuals, profit structure, and job satisfaction
C) individuals, groups, and job satisfaction
D) groups, structure, and profit structure
E) individuals, groups, and structure
Answer: E
Explanation: E) OB investigates the impact that individuals, groups, and structure have on
behavior within organizations.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (referred to as OB throughout the text).
2) Which of the following is not a core topic of organizational behavior?
A) motivation
B) attitude development
C) conflict
D) resource allocation
E) work design
Answer: D
Explanation: D) OB includes the core topics of motivation, leader behavior and power,
interpersonal communication, group structure and processes, personality, emotions, and values,
attitude development and perception, change processes, conflict and negotiation, and work
design. It does not include resource allocation.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (referred to as OB throughout the text).
1
Copyright © 2018 Pearson Education, Ltd.
,3) Until the late 1980s, business school curricula emphasized the ________ aspects of
management.
A) ethical
B) people
C) technical
D) human
E) global
Answer: C
Explanation: C) Until the late 1980s, business school curricula emphasized the technical aspects
of management, focusing on economics, accounting, finance, and quantitative techniques.
Course work in human behavior and people skills received relatively less attention. Over the past
three decades, however, business faculty have come to realize the role that understanding human
behavior plays in determining a manager's effectiveness, and required courses on people skills
have been added to many curricula.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (referred to as OB throughout the text).
4) Which of the following is not a reason why business schools have begun to include classes on
organizational behavior?
A) to increase manager effectiveness in organizations
B) to help organizations attract top quality employees
C) to expand organizations' consulting needs
D) to improve retention of quality workers
E) to help increase organizations' profits
Answer: C
Explanation: C) Understanding human behavior plays an important role in determining a
manager's effectiveness. Developing managers' interpersonal skills helps organizations attract
and keep high-performing employees. Positive social relationships are associated with lower
stress at work and lower turnover. Finally, companies with reputations as good places to work
have been found to generate superior financial performance. Expanding a company's consulting
needs is not a positive reason to teach organizational behavior
Diff: 3
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (referred to as OB throughout the text).
2
Copyright © 2018 Pearson Education, Ltd.
,5) According to a recent large-scale survey, 58 percent of managers did not receive ________.
A) pay incentives
B) training
C) administrative support
D) insurance
E) office space
Answer: B
Explanation: B) 58 percent of managers reported they had not received any training and 25
percent admitted they were not ready to lead others when they were given the role.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (referred to as OB throughout the text).
6) There is a connection between companies which have ________ and the incorporation of
organizational behavior principles.
A) high turnover rates
B) specialized technical processes
C) superior financial performance
D) long-lasting CEOs
E) all of the above
Answer: C
Explanation: C) Companies such as Genentech, the Boston Consulting Group, Qualcomm,
McKinsey & Company, Procter & Gamble, Facebook, and Southwest Airlines all have
incorporated the concepts of organizational behavior and attribute it to their ability to generate
high financial outcomes.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (referred to as OB throughout the text).
7) ________ is the study of the impact that individuals, groups, and structure have on behavior
within organizations.
A) Leadership
B) Organizational strategy
C) Performance management
D) Employee relations
E) Organizational behavior
Answer: E
Explanation: E) Organizational behavior is the field of study that investigates the impact that
individuals, groups, and structure have on behavior within organizations, for the purpose of
applying such knowledge toward improving an organization's effectiveness.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (referred to as OB throughout the text).
3
Copyright © 2018 Pearson Education, Ltd.
, 8) Which of the following is not a topic or concern related to OB?
A) turnover
B) leader behavior
C) productivity
D) management
E) family behavior
Answer: E
Explanation: E) OB is concerned specifically with employment-related situations such as jobs,
work, absenteeism, employment turnover, productivity, human performance, and management.
OB includes the core topics of motivation, leader behavior and power, interpersonal
communication, group structure and processes, personality, emotions, values, attitude
development, perception, change processes, conflict and negotiation, and work design.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (referred to as OB throughout the text).
9) The number of direct reports under a manager has increased from ________ to ________.
A) 5; 7
B) 4; 10
C) 2; 7
D) 1; 5
E) 3; 4
Answer: A
Explanation: A) The demands of managers have increased, causing mangers to on average
supervise 7 employees, an increase from 5 in the past.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (referred to as OB throughout the text).
10) The purpose of organizational behavior is to ________.
A) better understand management
B) improve an organization's effectiveness
C) balance diversity
D) create boilerplates
E) replace human resources
Answer: B
Explanation: B) OB studies the impact individuals, groups, and structure have on an
organization with the ultimate goal of improving effectiveness.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (referred to as OB throughout the text).
4
Copyright © 2018 Pearson Education, Ltd.
Chapter 1 Welcome to the World of OB
1) What are the three primary determinants of behavior in organizations?
A) profit structure, organizational complexity, and job satisfaction
B) individuals, profit structure, and job satisfaction
C) individuals, groups, and job satisfaction
D) groups, structure, and profit structure
E) individuals, groups, and structure
Answer: E
Explanation: E) OB investigates the impact that individuals, groups, and structure have on
behavior within organizations.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (referred to as OB throughout the text).
2) Which of the following is not a core topic of organizational behavior?
A) motivation
B) attitude development
C) conflict
D) resource allocation
E) work design
Answer: D
Explanation: D) OB includes the core topics of motivation, leader behavior and power,
interpersonal communication, group structure and processes, personality, emotions, and values,
attitude development and perception, change processes, conflict and negotiation, and work
design. It does not include resource allocation.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (referred to as OB throughout the text).
1
Copyright © 2018 Pearson Education, Ltd.
,3) Until the late 1980s, business school curricula emphasized the ________ aspects of
management.
A) ethical
B) people
C) technical
D) human
E) global
Answer: C
Explanation: C) Until the late 1980s, business school curricula emphasized the technical aspects
of management, focusing on economics, accounting, finance, and quantitative techniques.
Course work in human behavior and people skills received relatively less attention. Over the past
three decades, however, business faculty have come to realize the role that understanding human
behavior plays in determining a manager's effectiveness, and required courses on people skills
have been added to many curricula.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (referred to as OB throughout the text).
4) Which of the following is not a reason why business schools have begun to include classes on
organizational behavior?
A) to increase manager effectiveness in organizations
B) to help organizations attract top quality employees
C) to expand organizations' consulting needs
D) to improve retention of quality workers
E) to help increase organizations' profits
Answer: C
Explanation: C) Understanding human behavior plays an important role in determining a
manager's effectiveness. Developing managers' interpersonal skills helps organizations attract
and keep high-performing employees. Positive social relationships are associated with lower
stress at work and lower turnover. Finally, companies with reputations as good places to work
have been found to generate superior financial performance. Expanding a company's consulting
needs is not a positive reason to teach organizational behavior
Diff: 3
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (referred to as OB throughout the text).
2
Copyright © 2018 Pearson Education, Ltd.
,5) According to a recent large-scale survey, 58 percent of managers did not receive ________.
A) pay incentives
B) training
C) administrative support
D) insurance
E) office space
Answer: B
Explanation: B) 58 percent of managers reported they had not received any training and 25
percent admitted they were not ready to lead others when they were given the role.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (referred to as OB throughout the text).
6) There is a connection between companies which have ________ and the incorporation of
organizational behavior principles.
A) high turnover rates
B) specialized technical processes
C) superior financial performance
D) long-lasting CEOs
E) all of the above
Answer: C
Explanation: C) Companies such as Genentech, the Boston Consulting Group, Qualcomm,
McKinsey & Company, Procter & Gamble, Facebook, and Southwest Airlines all have
incorporated the concepts of organizational behavior and attribute it to their ability to generate
high financial outcomes.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (referred to as OB throughout the text).
7) ________ is the study of the impact that individuals, groups, and structure have on behavior
within organizations.
A) Leadership
B) Organizational strategy
C) Performance management
D) Employee relations
E) Organizational behavior
Answer: E
Explanation: E) Organizational behavior is the field of study that investigates the impact that
individuals, groups, and structure have on behavior within organizations, for the purpose of
applying such knowledge toward improving an organization's effectiveness.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (referred to as OB throughout the text).
3
Copyright © 2018 Pearson Education, Ltd.
, 8) Which of the following is not a topic or concern related to OB?
A) turnover
B) leader behavior
C) productivity
D) management
E) family behavior
Answer: E
Explanation: E) OB is concerned specifically with employment-related situations such as jobs,
work, absenteeism, employment turnover, productivity, human performance, and management.
OB includes the core topics of motivation, leader behavior and power, interpersonal
communication, group structure and processes, personality, emotions, values, attitude
development, perception, change processes, conflict and negotiation, and work design.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (referred to as OB throughout the text).
9) The number of direct reports under a manager has increased from ________ to ________.
A) 5; 7
B) 4; 10
C) 2; 7
D) 1; 5
E) 3; 4
Answer: A
Explanation: A) The demands of managers have increased, causing mangers to on average
supervise 7 employees, an increase from 5 in the past.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (referred to as OB throughout the text).
10) The purpose of organizational behavior is to ________.
A) better understand management
B) improve an organization's effectiveness
C) balance diversity
D) create boilerplates
E) replace human resources
Answer: B
Explanation: B) OB studies the impact individuals, groups, and structure have on an
organization with the ultimate goal of improving effectiveness.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (referred to as OB throughout the text).
4
Copyright © 2018 Pearson Education, Ltd.
