KCS Practices v6 Certification|
Verified Brand New Exam
Questions With Correct Clear
Answers| All Graded A+|Latest
Premium Update.
Factors for self-service success - Answer✅✅Findability
Completeness
Access
Navigation
Marketing
Types of Demand - Answer✅✅Assisted - call in
Self-Service
Communities and Social Media - chat boards, discussion boards (e.g. StackOverflow)
Captures the collective experience of the organization - Answer✅✅KCS article
KCS - Answer✅✅Methodology that focuses on knowledge as a key asset of the
organization
KCS seeks to - Answer✅✅Create articles as by product of problem solving
Develop a KB of collective experience to date
Evolve articles based on demand and usage
Recognize - learning, collaboration, sharing, improving
,Knowledge - Answer✅✅Information you can use to take action
Solve Loop Practices - Answer✅✅Improve
Reuse
Capture
Structure
Evolve Loop Practices - Answer✅✅Performance Assessment
Leadership and Communication
Content Health
Process and Integration
KCS Roles - Answer✅✅Candidate
Contributor
Publisher
Coach
Knowledge Domain Expert (KDE)
Which role has view restrictions? - Answer✅✅Candidate
Which role can publish externally? - Answer✅✅Publisher
Best combination of techniques for picking coaches - Answer✅✅Organization
Network Analysis (ONA) and manager perspective
Organizational Network Analysis - Answer✅✅Nodes are people, arcs for trust
relationships, degree of trust as weight of the arc
Productivity of coaching and training vs. just training - Answer✅✅86%
improvement vs. just 22% improvement.
Perspectives in an article - Answer✅✅Requestor (the context)
Responder (the experience)
Organization (the metadata)
Types of articles - Answer✅✅Experience-based (80-90)
Evolve loop (rest of 10-20%)
Compliance (rest of 10-20%)
Who owns the content standard? - Answer✅✅Knowledge Workers (not Managers)
Article state fields - Answer✅✅Confidence (Quality) (Status)
Audience
Governance (if needed)
Confidence values - Answer✅✅WIP
Not Validated
, Validated
Archived
AQI - Answer✅✅Article Quality Index
Checklist of attributes of a good article
Is AQI based on random sample or full check? - Answer✅✅Random sampling
AQI focuses on - Answer✅✅Content
Simple AQI checklist items - Answer✅✅Unique
Complete
Content clear
Title relates to article
Hyperlinks valid
Metadata correct
How should you migrate legacy content? - Answer✅✅You should not - start with
an empty KB.
When can we link to external content? - Answer✅✅Specific information
Maintained
Requestor can access
Matches requestor's context
Who owns the workflow? - Answer✅✅Knowledge workers
Who owns communication plan? - Answer✅✅Managers
Who owns the performance assessment? - Answer✅✅Managers
How to we capture the issue? - Answer✅✅Listen, understand, and use the
requestor's terms
PAR - Answer✅✅Process Adherence Review
A PAR reviews all incidents? - Answer✅✅False
Leading indicators - Answer✅✅Activities that produce results
# articles created
talk time, hold time
You should put goals on leading indicators? - Answer✅✅False
Lagging indicators - Answer✅✅Outcomes
Verified Brand New Exam
Questions With Correct Clear
Answers| All Graded A+|Latest
Premium Update.
Factors for self-service success - Answer✅✅Findability
Completeness
Access
Navigation
Marketing
Types of Demand - Answer✅✅Assisted - call in
Self-Service
Communities and Social Media - chat boards, discussion boards (e.g. StackOverflow)
Captures the collective experience of the organization - Answer✅✅KCS article
KCS - Answer✅✅Methodology that focuses on knowledge as a key asset of the
organization
KCS seeks to - Answer✅✅Create articles as by product of problem solving
Develop a KB of collective experience to date
Evolve articles based on demand and usage
Recognize - learning, collaboration, sharing, improving
,Knowledge - Answer✅✅Information you can use to take action
Solve Loop Practices - Answer✅✅Improve
Reuse
Capture
Structure
Evolve Loop Practices - Answer✅✅Performance Assessment
Leadership and Communication
Content Health
Process and Integration
KCS Roles - Answer✅✅Candidate
Contributor
Publisher
Coach
Knowledge Domain Expert (KDE)
Which role has view restrictions? - Answer✅✅Candidate
Which role can publish externally? - Answer✅✅Publisher
Best combination of techniques for picking coaches - Answer✅✅Organization
Network Analysis (ONA) and manager perspective
Organizational Network Analysis - Answer✅✅Nodes are people, arcs for trust
relationships, degree of trust as weight of the arc
Productivity of coaching and training vs. just training - Answer✅✅86%
improvement vs. just 22% improvement.
Perspectives in an article - Answer✅✅Requestor (the context)
Responder (the experience)
Organization (the metadata)
Types of articles - Answer✅✅Experience-based (80-90)
Evolve loop (rest of 10-20%)
Compliance (rest of 10-20%)
Who owns the content standard? - Answer✅✅Knowledge Workers (not Managers)
Article state fields - Answer✅✅Confidence (Quality) (Status)
Audience
Governance (if needed)
Confidence values - Answer✅✅WIP
Not Validated
, Validated
Archived
AQI - Answer✅✅Article Quality Index
Checklist of attributes of a good article
Is AQI based on random sample or full check? - Answer✅✅Random sampling
AQI focuses on - Answer✅✅Content
Simple AQI checklist items - Answer✅✅Unique
Complete
Content clear
Title relates to article
Hyperlinks valid
Metadata correct
How should you migrate legacy content? - Answer✅✅You should not - start with
an empty KB.
When can we link to external content? - Answer✅✅Specific information
Maintained
Requestor can access
Matches requestor's context
Who owns the workflow? - Answer✅✅Knowledge workers
Who owns communication plan? - Answer✅✅Managers
Who owns the performance assessment? - Answer✅✅Managers
How to we capture the issue? - Answer✅✅Listen, understand, and use the
requestor's terms
PAR - Answer✅✅Process Adherence Review
A PAR reviews all incidents? - Answer✅✅False
Leading indicators - Answer✅✅Activities that produce results
# articles created
talk time, hold time
You should put goals on leading indicators? - Answer✅✅False
Lagging indicators - Answer✅✅Outcomes
