Nursing 204 Exam Questions with
Top Score Solutions
Communication - CORRECT ANSWER-A combination of verbal and nonverbal
behaviors integrated for the purpose of sharing information
The transactional model of communications is based on - CORRECT ANSWER-
Systems theory concepts
Human System - CORRECT ANSWER-patient/family/provider
Input - CORRECT ANSWER-Environment information
Throughput - CORRECT ANSWER-Internally processes information
Output - CORRECT ANSWER-Resulting new information or behavior
Feedback - CORRECT ANSWER-Provides info about the output as it relates to data
received/ or actwd upon
Linear Model - CORRECT ANSWER-The simplest communication model, consisting of
sender, message, receiver, and context.
Transactional Model - CORRECT ANSWER-Defines interpwrsonal communication as a
reciprocal interaction; two-way communication
,Metacommunication - CORRECT ANSWER-Broad term jswd to describe all of the
factors (verbal and nonverbal) that indluence how the message is perceived
Verbal - CORRECT ANSWER-vocal pitch, tone
Nonverbal - CORRECT ANSWER-Body language, posture, facial expression, eye
contact
Accommodation Theory - CORRECT ANSWER-Howard giles theorized that people
adapt or adjust speech, vocal parterns, dialect, word choice, and gestures to
accommodate others
Convergence - CORRECT ANSWER-adjust speech to partner to: facilitate interaction,
increase acceptanve, increase trust and rapport
Divergence - CORRECT ANSWER-Chose different style of communication than partner
Sociocultural Factors - CORRECT ANSWER-Culture, age cohort and generational
diversity, gender, location
Interpersonal Competence - CORRECT ANSWER-Develops as the nurse understands
complex cognitive, behavioral, and cultural factors that influence communication
Social Cognitive Competency - CORRECT ANSWER-the ability to interpret message
from other's point of view
Message Compentency - CORRECT ANSWER-Ability to use language and nonverbal
behaviors strategically to help the patient achieve goals of tje interaction
, Style Factors that Influence Relationships - CORRECT ANSWER-•Slang and Jargon
•Medical Jargon
•Responsiveness of Participants
•Extravert vs. introvert
•Roles of Participants
•Friend to friend or subordinate to supervisor
•Context of the Message
•Environment
•Involvement in the Relationship
•Use of Humor
Slang and Jargon - CORRECT ANSWER-Different age groups even in the same culture
may attribute different meaning to the same word
Medical Jargon - CORRECT ANSWER-medical terminology, especially that which is
confusing or difficult for the layperson to understand
Responsiveness of Participants - CORRECT ANSWER-Extrovert vs introvert
Roles of Participants - CORRECT ANSWER-Friend to friend or subordinate to
supervisor
Context of the Message - CORRECT ANSWER-Communication is shaped ht the
situation in which the interaction occurs
Professional Communication - CORRECT ANSWER-a complex interactive process,
used in clinical settings to help patients achieve health-related goals
Top Score Solutions
Communication - CORRECT ANSWER-A combination of verbal and nonverbal
behaviors integrated for the purpose of sharing information
The transactional model of communications is based on - CORRECT ANSWER-
Systems theory concepts
Human System - CORRECT ANSWER-patient/family/provider
Input - CORRECT ANSWER-Environment information
Throughput - CORRECT ANSWER-Internally processes information
Output - CORRECT ANSWER-Resulting new information or behavior
Feedback - CORRECT ANSWER-Provides info about the output as it relates to data
received/ or actwd upon
Linear Model - CORRECT ANSWER-The simplest communication model, consisting of
sender, message, receiver, and context.
Transactional Model - CORRECT ANSWER-Defines interpwrsonal communication as a
reciprocal interaction; two-way communication
,Metacommunication - CORRECT ANSWER-Broad term jswd to describe all of the
factors (verbal and nonverbal) that indluence how the message is perceived
Verbal - CORRECT ANSWER-vocal pitch, tone
Nonverbal - CORRECT ANSWER-Body language, posture, facial expression, eye
contact
Accommodation Theory - CORRECT ANSWER-Howard giles theorized that people
adapt or adjust speech, vocal parterns, dialect, word choice, and gestures to
accommodate others
Convergence - CORRECT ANSWER-adjust speech to partner to: facilitate interaction,
increase acceptanve, increase trust and rapport
Divergence - CORRECT ANSWER-Chose different style of communication than partner
Sociocultural Factors - CORRECT ANSWER-Culture, age cohort and generational
diversity, gender, location
Interpersonal Competence - CORRECT ANSWER-Develops as the nurse understands
complex cognitive, behavioral, and cultural factors that influence communication
Social Cognitive Competency - CORRECT ANSWER-the ability to interpret message
from other's point of view
Message Compentency - CORRECT ANSWER-Ability to use language and nonverbal
behaviors strategically to help the patient achieve goals of tje interaction
, Style Factors that Influence Relationships - CORRECT ANSWER-•Slang and Jargon
•Medical Jargon
•Responsiveness of Participants
•Extravert vs. introvert
•Roles of Participants
•Friend to friend or subordinate to supervisor
•Context of the Message
•Environment
•Involvement in the Relationship
•Use of Humor
Slang and Jargon - CORRECT ANSWER-Different age groups even in the same culture
may attribute different meaning to the same word
Medical Jargon - CORRECT ANSWER-medical terminology, especially that which is
confusing or difficult for the layperson to understand
Responsiveness of Participants - CORRECT ANSWER-Extrovert vs introvert
Roles of Participants - CORRECT ANSWER-Friend to friend or subordinate to
supervisor
Context of the Message - CORRECT ANSWER-Communication is shaped ht the
situation in which the interaction occurs
Professional Communication - CORRECT ANSWER-a complex interactive process,
used in clinical settings to help patients achieve health-related goals
