Edition
what are the three major cornerstones of health care delivery? - ✔✔cost
access
quality
T/F- HC Organizations and services have a DUTY to the communities they serve t provide high-
quality care to ALL residents at the lowest cost - ✔✔true
may be the 3rd leading cause of death - ✔✔healthcare errors
difficult to define
depends on the perspective of the patient, provider, nurse, manger, etc.
can be a perception, a feeling, or an impression - ✔✔quality
the degree to which health services for individuals and populations increase the likelihood of
desired health outcomes and are consistent with current professional knowledge - ✔✔Quality
(IOM definition)
what does quality start with? - ✔✔the individual patient and family
what are the characteristics of quality health care? - ✔✔STEEEP
safe
timely
effective
efficient
equitable
, patient-centered
the model that identifies ways to define, categorize, and measure quality - ✔✔Donabedian
Model
in the donabedian model, evaluating quality requires looking at what? - ✔✔structure
process
outcome
what is this an example of within the Donabedian model?
school of nursing establishes a nurse-managed collaborative care clinic for noninsured patients
with diabetes. three faculty members practice two days per week in this clinic - ✔✔structure
what is this an example of within the Donabedian model?
RN case manager assists patients to find free/low-cost medications to manage their diabetes -
✔✔process
the front line defense against actual and potential risks - ✔✔nurses
a component of almost every aspect of health care services - ✔✔quality
what three things is quality achieved through? - ✔✔regulatory agencies
advisory bodies
science of improvement