WGU C215 Operations Management
Questions and Answers|2025
Advertising revenue model ✔✔Provides users with information on services and products and
provides an opportunity for suppliers to advertise
Affiliate revenue model ✔✔Companies receive a referral fee for directing business to an affiliate
Appraisal cost ✔✔The cost associated with uncovering defects
Automated order entry systems ✔✔A method using telephone models to send digital orders to
suppliers.
Backwards integration ✔✔Owning or controlling sources of raw materials and components.
Benchmarking ✔✔Studying other companies business practices for comparison.
Bullwhip effect ✔✔Inaccurate or distorted demand information created in the supply chain.
Business to Business commerce ✔✔Businesses buying and selling to other businesses.
Business to consumer commerce ✔✔Businesses selling to individual consumers.
Cause and effect diagrams ✔✔A chart that identifies potential causes of particular quality
problems.
Checklist ✔✔A list of common defects and the number of observed occurrences of each.
, Conformance to specifications ✔✔how well a product or service meets the targets and tolerances
set by designers.
Continuous improvement ✔✔A philosophy of never ending improvement.
Control charts ✔✔Charts used to evaluate whether a process is operating within expectations.
Crossdocking ✔✔Eliminates storage and order picking functions of a distribution warehouse.
Customer defined quality ✔✔an integrated effort designed to improve quality performance at
every level of the organization.
Deming Prize ✔✔Japanese award for companies to recognize efforts in quality improvement.
Distribution management ✔✔Responsible for the movement of material from the manufacturer to
the customer.
Distribution warehouse ✔✔Used for short term storage, consolidation, and product mixing.
Distributor crossdocking ✔✔the receiving and consolidating of inbound products from different
vendors into a multi-SKU pallet.
E-commerce ✔✔Using the internet and web to do business.
E-distributors ✔✔Independently owned net marketplaces having catalogs representing thousands
of suppliers and designed for spot purchases.
E-purchasing ✔✔Companies that connect onlone MRO suppliers to businesses that pay fees to
join the market, usually for long term contractual purchasing.
Questions and Answers|2025
Advertising revenue model ✔✔Provides users with information on services and products and
provides an opportunity for suppliers to advertise
Affiliate revenue model ✔✔Companies receive a referral fee for directing business to an affiliate
Appraisal cost ✔✔The cost associated with uncovering defects
Automated order entry systems ✔✔A method using telephone models to send digital orders to
suppliers.
Backwards integration ✔✔Owning or controlling sources of raw materials and components.
Benchmarking ✔✔Studying other companies business practices for comparison.
Bullwhip effect ✔✔Inaccurate or distorted demand information created in the supply chain.
Business to Business commerce ✔✔Businesses buying and selling to other businesses.
Business to consumer commerce ✔✔Businesses selling to individual consumers.
Cause and effect diagrams ✔✔A chart that identifies potential causes of particular quality
problems.
Checklist ✔✔A list of common defects and the number of observed occurrences of each.
, Conformance to specifications ✔✔how well a product or service meets the targets and tolerances
set by designers.
Continuous improvement ✔✔A philosophy of never ending improvement.
Control charts ✔✔Charts used to evaluate whether a process is operating within expectations.
Crossdocking ✔✔Eliminates storage and order picking functions of a distribution warehouse.
Customer defined quality ✔✔an integrated effort designed to improve quality performance at
every level of the organization.
Deming Prize ✔✔Japanese award for companies to recognize efforts in quality improvement.
Distribution management ✔✔Responsible for the movement of material from the manufacturer to
the customer.
Distribution warehouse ✔✔Used for short term storage, consolidation, and product mixing.
Distributor crossdocking ✔✔the receiving and consolidating of inbound products from different
vendors into a multi-SKU pallet.
E-commerce ✔✔Using the internet and web to do business.
E-distributors ✔✔Independently owned net marketplaces having catalogs representing thousands
of suppliers and designed for spot purchases.
E-purchasing ✔✔Companies that connect onlone MRO suppliers to businesses that pay fees to
join the market, usually for long term contractual purchasing.
