Post office exam 474 | Latest 2025/26
/. A customer asks questions about shipping choices, but you do not know the answers.
Which would you be most and least likely to do? - Answer-✅Most: Say you do not know
about shipping choices and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after
finishing your deliveries.
/.A new employee is having trouble learning his job which forces you and others to work
harder to meet production standards. Which would you be most and least likely to do? -
Answer-✅Most: Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
/.A customer is angry because the nearby Post Office does not have a product he
needs today. Which would you be most and least likely to do? - Answer-✅Most:
Suggest an alternate product that may work.
Least: Go get the product at another facility and bring it back to the customer.
/.You are to complete a task before beginning deliveries. While doing that task, you see
two coworkers having trouble with a job. Which would you be most and least likely to
do? - Answer-✅Most: Give them only some quick advice so you can complete your task
in time.
Least: Ignore them and finish your task.
/.A customer complains to you about another Postal employee. Which would you be
most and least likely to do? - Answer-✅Most: Explain that the employee in question is
really a good worker but was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
/.A customer moved but is not receiving his mail because he did not submit a Change of
Address form. He wants you to give him his mail anyway. Which would you be most and
least likely to do? - Answer-✅Most: Tell him Postal policy prohibits you from giving him
mail until a Change of Address form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address form.
/.A customer on your route asks how to find something on the USPS website. Which
would you be most and least likely to do? - Answer-✅Most: Explain where to find it and
offer to help with any other issues he may have.
Least: Offer to help him find it on his computer.
, /.A customer asks about status of a package that you delivered days ago. Which would
you be most and least likely to do? - Answer-✅Most: Show him proof of delivery and tell
him he is responsible for the package once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
/.How much experience do you have working directly with customers? - Answer-✅5-10
years
/.How would your latest manager rate your punctuality compared to other employees? -
Answer-✅The very best
/.How many jobs have you left voluntarily in the last four years? - Answer-✅0
/.How would your latest manager rate your customer service skills compared to others?
- Answer-✅The very best
/.How would your latest manager rate your performance compared to others
employees? - Answer-✅The very best
/.How many unexcused absences are acceptable before and employee is disciplined? -
Answer-✅None
/.How long were you at your latest job before voluntarily leaving? - Answer-✅I did not
leave my latest job voluntarily
/.How would your latest manager rate your verbal communication skills? - Answer-
✅The very best
/.How would your latest manager rate your motivation to become a top performer? -
Answer-✅Extremely high
/.How many unexcused tardies did you have per month at your latest job? - Answer-
✅None
/.How would your latest manager rate the quality of your work? - Answer-✅The very
best
/.How many times have you been honored for high performance on the job? - Answer-
✅7-10
/.How many full time jobs have you left voluntarily within one month of starting? -
Answer-✅0
/. A customer asks questions about shipping choices, but you do not know the answers.
Which would you be most and least likely to do? - Answer-✅Most: Say you do not know
about shipping choices and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after
finishing your deliveries.
/.A new employee is having trouble learning his job which forces you and others to work
harder to meet production standards. Which would you be most and least likely to do? -
Answer-✅Most: Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
/.A customer is angry because the nearby Post Office does not have a product he
needs today. Which would you be most and least likely to do? - Answer-✅Most:
Suggest an alternate product that may work.
Least: Go get the product at another facility and bring it back to the customer.
/.You are to complete a task before beginning deliveries. While doing that task, you see
two coworkers having trouble with a job. Which would you be most and least likely to
do? - Answer-✅Most: Give them only some quick advice so you can complete your task
in time.
Least: Ignore them and finish your task.
/.A customer complains to you about another Postal employee. Which would you be
most and least likely to do? - Answer-✅Most: Explain that the employee in question is
really a good worker but was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
/.A customer moved but is not receiving his mail because he did not submit a Change of
Address form. He wants you to give him his mail anyway. Which would you be most and
least likely to do? - Answer-✅Most: Tell him Postal policy prohibits you from giving him
mail until a Change of Address form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address form.
/.A customer on your route asks how to find something on the USPS website. Which
would you be most and least likely to do? - Answer-✅Most: Explain where to find it and
offer to help with any other issues he may have.
Least: Offer to help him find it on his computer.
, /.A customer asks about status of a package that you delivered days ago. Which would
you be most and least likely to do? - Answer-✅Most: Show him proof of delivery and tell
him he is responsible for the package once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
/.How much experience do you have working directly with customers? - Answer-✅5-10
years
/.How would your latest manager rate your punctuality compared to other employees? -
Answer-✅The very best
/.How many jobs have you left voluntarily in the last four years? - Answer-✅0
/.How would your latest manager rate your customer service skills compared to others?
- Answer-✅The very best
/.How would your latest manager rate your performance compared to others
employees? - Answer-✅The very best
/.How many unexcused absences are acceptable before and employee is disciplined? -
Answer-✅None
/.How long were you at your latest job before voluntarily leaving? - Answer-✅I did not
leave my latest job voluntarily
/.How would your latest manager rate your verbal communication skills? - Answer-
✅The very best
/.How would your latest manager rate your motivation to become a top performer? -
Answer-✅Extremely high
/.How many unexcused tardies did you have per month at your latest job? - Answer-
✅None
/.How would your latest manager rate the quality of your work? - Answer-✅The very
best
/.How many times have you been honored for high performance on the job? - Answer-
✅7-10
/.How many full time jobs have you left voluntarily within one month of starting? -
Answer-✅0
