GMS 200 Final Exam Study Guide: Notes, Questions & Answers - Ryerson
University
Intellectual Capital
- CORRECT ANSWER-the collective brain power or shared knowledge of a workforce
Knowledge Workers
- CORRECT ANSWER-Workers whose intelligence is a critical asset to employers
Glass Ceiling Effect
- CORRECT ANSWER-an invisible barrier limiting career advancement of minorities
Globalization
- CORRECT ANSWER-the world interdependence of resource flows, product markets, and
business conditions
Organization
- CORRECT ANSWER-a collection of people working together to achieve a common purpose
Productivity
- CORRECT ANSWER-the quantity and quality of work performance relative to the cost of
inputs
Performance Effectiveness
- CORRECT ANSWER-An output measure of task or goal accomplishment
,Performance Efficeincy
- CORRECT ANSWER-An input measure of resource cost associated with goal
accomplishment
General Environment
- CORRECT ANSWER-composed of economic, legal-political, technological, socio-cultural, and
natural environment conditions
Sustainable Business
- CORRECT ANSWER-A business that both meets customer needs and protects the well being
of the environment
Sustainable Innovation
- CORRECT ANSWER-New products and production methods that have reduced impact on the
environment
Specific Environment
- CORRECT ANSWER-people and groups with whom the organization interacts
Stakeholders
- CORRECT ANSWER-persons, groups, and institutions directly affected by an organization
Competitive Advantage
- CORRECT ANSWER-something an organization does extremely well, a core competency that
sets it apart from competitors
which can be achieved through costs, quality, delivery, and flexibility
,Environmental Uncertainty
- CORRECT ANSWER-the lack of complete information about the environment
Organizational Effectiveness
- CORRECT ANSWER-sustainable high performance in using resources to accomplish mission
and objectives
Manager
- CORRECT ANSWER-A person in an organization who directly supports,supervises, and helps
activate the work efforts and performance of others
Top Managers
- CORRECT ANSWER-Managers responsible for performance of an organization as a whole or
for one of its larger parts
Middle Managers
- CORRECT ANSWER-Managers in charge of relatively large departments or divisions
Supervisors
- CORRECT ANSWER-Managers in charge of a small work group of non-managerial workers
Line Managers
- CORRECT ANSWER-Managers responsible for work activities that directly affect
organization's outputs
, Staff Managers
- CORRECT ANSWER-Managers that use technical expertise to advise and support the efforts
of line workers
Functional Managers
- CORRECT ANSWER-Managers responsible for a single area of activity
General Managers
- CORRECT ANSWER-managers responsible for more complex units that include many
functional areas
Management
- CORRECT ANSWER-process of planning, organizing, leading, and controlling the use of
resources to accomplish goals
Leading
- CORRECT ANSWER-The process of arousing enthusiasm and inspiring efforts to achieve
goals
Useful Information
- CORRECT ANSWER-Information that is timely, high quality, complete, relevant, and
understandable
University
Intellectual Capital
- CORRECT ANSWER-the collective brain power or shared knowledge of a workforce
Knowledge Workers
- CORRECT ANSWER-Workers whose intelligence is a critical asset to employers
Glass Ceiling Effect
- CORRECT ANSWER-an invisible barrier limiting career advancement of minorities
Globalization
- CORRECT ANSWER-the world interdependence of resource flows, product markets, and
business conditions
Organization
- CORRECT ANSWER-a collection of people working together to achieve a common purpose
Productivity
- CORRECT ANSWER-the quantity and quality of work performance relative to the cost of
inputs
Performance Effectiveness
- CORRECT ANSWER-An output measure of task or goal accomplishment
,Performance Efficeincy
- CORRECT ANSWER-An input measure of resource cost associated with goal
accomplishment
General Environment
- CORRECT ANSWER-composed of economic, legal-political, technological, socio-cultural, and
natural environment conditions
Sustainable Business
- CORRECT ANSWER-A business that both meets customer needs and protects the well being
of the environment
Sustainable Innovation
- CORRECT ANSWER-New products and production methods that have reduced impact on the
environment
Specific Environment
- CORRECT ANSWER-people and groups with whom the organization interacts
Stakeholders
- CORRECT ANSWER-persons, groups, and institutions directly affected by an organization
Competitive Advantage
- CORRECT ANSWER-something an organization does extremely well, a core competency that
sets it apart from competitors
which can be achieved through costs, quality, delivery, and flexibility
,Environmental Uncertainty
- CORRECT ANSWER-the lack of complete information about the environment
Organizational Effectiveness
- CORRECT ANSWER-sustainable high performance in using resources to accomplish mission
and objectives
Manager
- CORRECT ANSWER-A person in an organization who directly supports,supervises, and helps
activate the work efforts and performance of others
Top Managers
- CORRECT ANSWER-Managers responsible for performance of an organization as a whole or
for one of its larger parts
Middle Managers
- CORRECT ANSWER-Managers in charge of relatively large departments or divisions
Supervisors
- CORRECT ANSWER-Managers in charge of a small work group of non-managerial workers
Line Managers
- CORRECT ANSWER-Managers responsible for work activities that directly affect
organization's outputs
, Staff Managers
- CORRECT ANSWER-Managers that use technical expertise to advise and support the efforts
of line workers
Functional Managers
- CORRECT ANSWER-Managers responsible for a single area of activity
General Managers
- CORRECT ANSWER-managers responsible for more complex units that include many
functional areas
Management
- CORRECT ANSWER-process of planning, organizing, leading, and controlling the use of
resources to accomplish goals
Leading
- CORRECT ANSWER-The process of arousing enthusiasm and inspiring efforts to achieve
goals
Useful Information
- CORRECT ANSWER-Information that is timely, high quality, complete, relevant, and
understandable
