Emergency Fire Dispatch (EFD)
5 steps for Communicating with Responders - Answer-1. location 2. incident type 3. potential dangers 4.
routes 5. additional information
What is the Background knowledge for EFDs? - Answer-1. Agency policies and procedure 2. Firefighting
operations 3. Community information
EFD Stands for - Answer-emergency fire dispatcher
EFD is used for - Answer-systematically collect, record, and utilize a comprehensive range of information
received from the caller
What are 3 fire rescue priorities? - Answer-1. Life safety 2. Incident stabilization 3. Property conservation
What are 4 factors that influence people's behavior during incidents with fire? - Answer-1. Innate
behavior 2. Level of knowledge 3. Experience/training 4. Perception of situation
True or false: the average person is misinformed about fire and fire safety - Answer-True
True or false: Fire doubles in size every minute - Answer-True
What are the 5 functions of ICS - Answer-1. Command 2. Operations 3. Planning 4. Logistics 5. Financial
True or False: EFD/EMD is the first, first responder - Answer-True
, What is a Freelance Question? - Answer-A question not in the protocol and does not provide clarification
What is a Freelance Instruction? - Answer-Instruction that are generally considered to be beyond the call
takers scope of practice or that are incorrect.
What is a Leading Question? - Answer-A question that provides a probable answer to a question that
may lead callers to give the answers they think the call taker wants to hear.
When is it acceptable to use clarification or enhancements during a call? - Answer-Once the scripted
protocol question or instruction has been read as written, the call taker can rephrase the instruction or
question using the language nearly equivalent in meaning to the script.
True or false: The FPDS is a protocol, not a guideline and needs to be read as written and in order -
Answer-True
What is De Lucas Law? - Answer-Will follow all protocols per se, avoiding freelance questioning unless it
enhances, not replaces, the written protocol questions and scripts.
What is Frenza's Law? - Answer-A thing not looked for is seldom found.
True or False: All military aircraft are assumed to be carrying explosives ordnance (weaponry) until
proven otherwise - Answer-True
When do Clarifiers appear/should be used? - Answer-appear in parentheses after a related word
(phrase) and are to only be used when the caller does not understand the original word or phrase.
What are Alternatives? - Answer-Words that are separated by a "/" and can be replaced with "or"
5 steps for Communicating with Responders - Answer-1. location 2. incident type 3. potential dangers 4.
routes 5. additional information
What is the Background knowledge for EFDs? - Answer-1. Agency policies and procedure 2. Firefighting
operations 3. Community information
EFD Stands for - Answer-emergency fire dispatcher
EFD is used for - Answer-systematically collect, record, and utilize a comprehensive range of information
received from the caller
What are 3 fire rescue priorities? - Answer-1. Life safety 2. Incident stabilization 3. Property conservation
What are 4 factors that influence people's behavior during incidents with fire? - Answer-1. Innate
behavior 2. Level of knowledge 3. Experience/training 4. Perception of situation
True or false: the average person is misinformed about fire and fire safety - Answer-True
True or false: Fire doubles in size every minute - Answer-True
What are the 5 functions of ICS - Answer-1. Command 2. Operations 3. Planning 4. Logistics 5. Financial
True or False: EFD/EMD is the first, first responder - Answer-True
, What is a Freelance Question? - Answer-A question not in the protocol and does not provide clarification
What is a Freelance Instruction? - Answer-Instruction that are generally considered to be beyond the call
takers scope of practice or that are incorrect.
What is a Leading Question? - Answer-A question that provides a probable answer to a question that
may lead callers to give the answers they think the call taker wants to hear.
When is it acceptable to use clarification or enhancements during a call? - Answer-Once the scripted
protocol question or instruction has been read as written, the call taker can rephrase the instruction or
question using the language nearly equivalent in meaning to the script.
True or false: The FPDS is a protocol, not a guideline and needs to be read as written and in order -
Answer-True
What is De Lucas Law? - Answer-Will follow all protocols per se, avoiding freelance questioning unless it
enhances, not replaces, the written protocol questions and scripts.
What is Frenza's Law? - Answer-A thing not looked for is seldom found.
True or False: All military aircraft are assumed to be carrying explosives ordnance (weaponry) until
proven otherwise - Answer-True
When do Clarifiers appear/should be used? - Answer-appear in parentheses after a related word
(phrase) and are to only be used when the caller does not understand the original word or phrase.
What are Alternatives? - Answer-Words that are separated by a "/" and can be replaced with "or"
