SSDA Exam 421 Study Guide
Questions and Answers22
When is the count over? - ANSWERS -By signing the count sheet
What are the 2 leading causes of clerk shortages? - ANSWERS -Selling of money orders
Failure to property count money during a window transaction
To report the loss, damage, or missing contents of an article sent to a foreign country, customers
must call who? - ANSWERS -Postal service international inquiry center
What is Label DDD2 Important Customer Information labels? - ANSWERS -It is attached to
anonymous mail pieces being returned to customers and explains to customers that due to
security requirements mail pieces weigh more than 13 ounces and bears only stamps must be
taken to the retail service counter to be mailed
What is the hazmat question you must ask in regards to bulky or suspicious parcels? - ANSWERS
-Anything liquid, fragile, perishable, or potentially hazardous such as lithium batteries or
parfume
What PS form is utilized in regards to any type of refunds? - ANSWERS -Ps form 3533,
application for refund of fees, products, and withdrawal of customer accounts
Dimensional weight for odd-shaped parcels - ANSWERS -Height × Length × Width × .75 ÷ 194
Dimensional weight for regular parcels - ANSWERS -Height × Length × Width ÷ 194
,What are the 4 premiere products that is offered by the post office? - ANSWERS -Priority mail
express, priority mail, p.o. box, and insured
Non-machinable surcharge does apply to what? - ANSWERS -Letters
Anonymous Mail - ANSWERS -Any mailpiece that bears ONLY stamps as postage, weighs more
than 13 ounces and was NOT accepted by employee at retail service counter
Identifiable Mail - ANSWERS -Bears electronic postage such as Postage Validation Imprints or
PVI, meter strips, PC Postage, Click-N-Ship or eStamps, and Self-Kiosk postage, Permit Imprints,
or Aviation Security Clearance Stamps or AVSEC
Domestic Mail - ANSWERS -Items sent within the United States, it's territories and possessions,
includes Army post offices or APOs, Fleet post offices or FPOs, and United Nations
First-Class Mail - ANSWERS -Weighs 13 ounces or less; consists of personal and business
correspondence, bills, documents, and small packages
Periodicals - ANSWERS -Authorized publications such as magazines, newspapers, primary
purpose for transmitting information
Standard Mail - ANSWERS -Used to send printed matter, flyers, advertising, newsletters, catalogs
and small packages
Priority Mail Express - ANSWERS -Guaranteed overnight delivery to most destinations 365 days
a year, Sunday and holiday delivery is available to many destination for additional fee; offers
tracking, proof of delivery, insurance up to $100 at no cost, money back guarantee on time
delivery; and can have additional insurance, return receipt, and Collect on Delivery
, Priority Mail - ANSWERS -Offers expedited 1, 2, and 3 day service to most domestic destinations
and has up to $50 insurance
Parcel Select - ANSWERS -Ground delivery services for parcels, entered in bulk including those
entered at destination facilities
24 hour clock - ANSWERS -End-to-end process to ensure mail is collected, distributed, and
delivered
Domestic Mail Manual or DMM - ANSWERS -Sets forth policies, regulations and procedures
governing domestic mail services
International Mail Manual or IMM - ANSWERS -Sets forth the policies, regulations, and
procedures governing international Mail services
Administrative Support Manual or ASM - ANSWERS -Contains policies and procedures for
administrative and support functions within the postal service
postal operations manual or POM - ANSWERS -Sets forth the policies and procedures that
govern operational functions of field organizations within the postal services
Employee and Labor Relations Manual or ELM - ANSWERS -Sets forth the personnel policies and
regulations governing employment within the postal service
Handbook F-101, Fields Accounting Procedures - ANSWERS -Offers standardized procedures for
key field accounting activities
Publication 2, Packaging for Mailing - ANSWERS -Supplements the standards outlined in the
DMM, PUB 2 provides mailers and postal personnel with information on how to properly
package items for mailing
Questions and Answers22
When is the count over? - ANSWERS -By signing the count sheet
What are the 2 leading causes of clerk shortages? - ANSWERS -Selling of money orders
Failure to property count money during a window transaction
To report the loss, damage, or missing contents of an article sent to a foreign country, customers
must call who? - ANSWERS -Postal service international inquiry center
What is Label DDD2 Important Customer Information labels? - ANSWERS -It is attached to
anonymous mail pieces being returned to customers and explains to customers that due to
security requirements mail pieces weigh more than 13 ounces and bears only stamps must be
taken to the retail service counter to be mailed
What is the hazmat question you must ask in regards to bulky or suspicious parcels? - ANSWERS
-Anything liquid, fragile, perishable, or potentially hazardous such as lithium batteries or
parfume
What PS form is utilized in regards to any type of refunds? - ANSWERS -Ps form 3533,
application for refund of fees, products, and withdrawal of customer accounts
Dimensional weight for odd-shaped parcels - ANSWERS -Height × Length × Width × .75 ÷ 194
Dimensional weight for regular parcels - ANSWERS -Height × Length × Width ÷ 194
,What are the 4 premiere products that is offered by the post office? - ANSWERS -Priority mail
express, priority mail, p.o. box, and insured
Non-machinable surcharge does apply to what? - ANSWERS -Letters
Anonymous Mail - ANSWERS -Any mailpiece that bears ONLY stamps as postage, weighs more
than 13 ounces and was NOT accepted by employee at retail service counter
Identifiable Mail - ANSWERS -Bears electronic postage such as Postage Validation Imprints or
PVI, meter strips, PC Postage, Click-N-Ship or eStamps, and Self-Kiosk postage, Permit Imprints,
or Aviation Security Clearance Stamps or AVSEC
Domestic Mail - ANSWERS -Items sent within the United States, it's territories and possessions,
includes Army post offices or APOs, Fleet post offices or FPOs, and United Nations
First-Class Mail - ANSWERS -Weighs 13 ounces or less; consists of personal and business
correspondence, bills, documents, and small packages
Periodicals - ANSWERS -Authorized publications such as magazines, newspapers, primary
purpose for transmitting information
Standard Mail - ANSWERS -Used to send printed matter, flyers, advertising, newsletters, catalogs
and small packages
Priority Mail Express - ANSWERS -Guaranteed overnight delivery to most destinations 365 days
a year, Sunday and holiday delivery is available to many destination for additional fee; offers
tracking, proof of delivery, insurance up to $100 at no cost, money back guarantee on time
delivery; and can have additional insurance, return receipt, and Collect on Delivery
, Priority Mail - ANSWERS -Offers expedited 1, 2, and 3 day service to most domestic destinations
and has up to $50 insurance
Parcel Select - ANSWERS -Ground delivery services for parcels, entered in bulk including those
entered at destination facilities
24 hour clock - ANSWERS -End-to-end process to ensure mail is collected, distributed, and
delivered
Domestic Mail Manual or DMM - ANSWERS -Sets forth policies, regulations and procedures
governing domestic mail services
International Mail Manual or IMM - ANSWERS -Sets forth the policies, regulations, and
procedures governing international Mail services
Administrative Support Manual or ASM - ANSWERS -Contains policies and procedures for
administrative and support functions within the postal service
postal operations manual or POM - ANSWERS -Sets forth the policies and procedures that
govern operational functions of field organizations within the postal services
Employee and Labor Relations Manual or ELM - ANSWERS -Sets forth the personnel policies and
regulations governing employment within the postal service
Handbook F-101, Fields Accounting Procedures - ANSWERS -Offers standardized procedures for
key field accounting activities
Publication 2, Packaging for Mailing - ANSWERS -Supplements the standards outlined in the
DMM, PUB 2 provides mailers and postal personnel with information on how to properly
package items for mailing
