HRMN 3420 Exam 3 Questions and Answers Latest Update

HRMN 3420 Exam 3 Questions and Answers Latest Update Which of the following steps in a training design process involves self-management skills and peer and manager support? A. Ensuring employees' readiness for training B. Creating a learning environment C. Ensuring transfer of training D. Evaluating training programs E. Conducting a needs assessment - Answers C. Ensuring transfer of training You have been hired by Central Perk coffee as a training consultant because Central Perk feels that its wait staff are not providing good customer service. The company asks you to advise them on how best to enhance the transfer of their customer service training. You suggest: A. Creating awareness of training needs B. Encouraging managers to be supportive C. Enhancing self-efficacy D. All of the above - Answers B. Encouraging managers to be supportive* Which of the following is TRUE about learning goal orientation? A. It is the tendency of the trainee to be reliable, hardworking, self-disciplined, and persistent. B. It is the tendency to believe that competence is something that can be changed C. It is the willingness of managers and peers to provide feedback and reinforcement. D. It is the tendency to avoid failure and incompetence E. It is the employee's belief that he/she can successfully learn the content of a training program. - Answers B. It is the tendency to believe that competence is something that can be changed _____ refers to trainees' perceptions about a wide variety of characteristics of the work environment, such as opportunity to use learned capability, technological support, and manager support, that facilitate or inhibit use of trained skills or behavior back on the job (after training has occurred). A. Information absorption B. Training application C. Cognitive adoption D. Transfer of training E. Climate for transfer - Answers E. Climate for transfer Creating a learning environment involves first stating a clear training objective; what is the second step of creating the learning environment? A. Provide feedback to trainees B. Pick the appropriate delivery method and deliver the content C. Give trainees opportunities to practice D. Have a break for coffee and donuts - Answers B. Pick the appropriate delivery method and deliver the content According to the Instructional Design Process, after ensuring transfer of training is facilitated, your next step is to: A. Create the learning environment B. Ensure transfer of training C. Ensure employees' readiness for training D. Evaluate the training for its effectiveness E. All of the above - Answers D. Evaluate the training for its effectiveness Which of the following is a TRUE statement about learning or performance orientation? A. Learning orientation hurts transfer of training/learning B. Performance orientation benefits transfer of training/learning C. Learning orientation benefits transfer of training/learning D. Neither orientation is beneficial for transfer of training/learning E. Both orientations are beneficial for transfer of training/learning - Answers C. Learning orientation benefits transfer of training/learning After delivering the customer service training discussed in Question 3, Central Perk asks you to evaluate whether the wait staff have improved customer service knowledge and food/drink knowledge as a result of the training. In terms of the four different kinds of evaluation outcomes, Central Perk is asking you to assess: