Communication Strategy Exam ACTUAL QUESTIONS AND CORRECT ANSWERS

Communication Strategy Exam ACTUAL
QUESTIONS AND CORRECT ANSWERS
Communication - Correct answers✔✔Verbal - use of words

Nonverbal - behaviors that convey meaning without words

Content dimension - the literal interpretation

Relational dimension - interpretation based on relationship with other



Metacommunication - Correct answers✔✔Communication about communication



Principle Elements of Communication - Correct answers✔✔The creation and exchange of
messages

Requires senders and receivers

Multiple channels

Affected by context

Noise and feedback

Dynamic



Formal Networks - Correct answers✔✔Have clear lines of authority and reporting structures,
shoulder standard sets of responsibilities, and require accountability to other members of the
network



Informal Networks - Correct answers✔✔Voluntary professional connections - such as
friendships formed with coworkers - rather than formal reporting structures



Downward Communication - Correct answers✔✔Communication from superiors to subordinates

, Upward Communication - Correct answers✔✔Communication from subordinates to superiors



Lateral (Horizontal) Communication - Correct answers✔✔Communication among peers or
colleagues with relatively equal positions in the organization



Goal of Successful Communication: - Correct answers✔✔Message Sent = Message Received



Person Perception Theory: Competency - Correct answers✔✔Intelligent

Able

Powerful

Knowledgeable

Skillful

Informed

Efficient

Hardworking



Person Perception Theory: Warmth - Correct answers✔✔Nice

Engaging

Friendly

Caring

Personable

Sensitive

Understanding

Polite