ABQAURP: Quality improvement,
management, and assurance
Questions with 100% Correct Answers
Abraham Flexner Correct Answer: quality should be measured, outcomes are
critical evolved from his initial idea.
EA Codman MD Correct Answer: Boston surgeon, early 1900s. Founded ACS and
Hosp Standardization Program which became JCHO.
John Williamson MD Correct Answer: Pioneer leader in health care outcomes
research and its implementation, awarded EA Codman award in 2000.
Avedis Donabedian MD Correct Answer: individual who brought modern quality
assurance techniquest to modern medicine. Emphasized structure, process and
outcomes as focal points of analysis of medical care quality.
Walter Shewhart Correct Answer: Plan Do Check Act. His main work was
statistical quality control.
W. Edwards Deming MD Correct Answer: Introduced 14 points for managment
and 7 deadly diseases. Believed system had more impact than individuals.
Cited two possible reasons for undesirable performance: special cause and
common cause
Special Cause Correct Answer: results from an unpredicted action on a system.
Ex: increase LOS due to injuries from hospital roof collapse. Look like blips on a
control chart. Utilize the most resources to correct, but have the least impact on
improving the system
management, and assurance
Questions with 100% Correct Answers
Abraham Flexner Correct Answer: quality should be measured, outcomes are
critical evolved from his initial idea.
EA Codman MD Correct Answer: Boston surgeon, early 1900s. Founded ACS and
Hosp Standardization Program which became JCHO.
John Williamson MD Correct Answer: Pioneer leader in health care outcomes
research and its implementation, awarded EA Codman award in 2000.
Avedis Donabedian MD Correct Answer: individual who brought modern quality
assurance techniquest to modern medicine. Emphasized structure, process and
outcomes as focal points of analysis of medical care quality.
Walter Shewhart Correct Answer: Plan Do Check Act. His main work was
statistical quality control.
W. Edwards Deming MD Correct Answer: Introduced 14 points for managment
and 7 deadly diseases. Believed system had more impact than individuals.
Cited two possible reasons for undesirable performance: special cause and
common cause
Special Cause Correct Answer: results from an unpredicted action on a system.
Ex: increase LOS due to injuries from hospital roof collapse. Look like blips on a
control chart. Utilize the most resources to correct, but have the least impact on
improving the system
