TEEX EXAM WITH 100% CORRECT ANSWERS

TEEX EXAM WITH 100% CORRECT
ANSWERS

HSC §771.061, Confidentiality of information, information a service provider of
telecommunications services is required to furnish to a government entity in providing
computerized 9-1-1 service is confidential and ________________________.

Select one:
a. Not available for private inspection
b. Available for private inspection
c. Not available for public inspection Correct
d. Available for public inspection - Answer-C

An individual in ________________________ often exhibits the following:

- Turning away from their usual support systems

- Normal coping mechanisms don't work

Select one:
a. Crisis Correct
b. A calm and serene place emotionally
c. An all-inclusive resort
d. A slight panic - Answer-A

When dealing with a person in crisis, you should move away from emotional escalations
and more towards ________________________.
Select one:
a. Meditation
b. Sedation
c. Placing the person on a psychiatric hold
d. Specific actions and solutions Correct - Answer-D

The types of radio communication systems include:

Select one:
a. Half-duplex
b. Simplex
c. Repeater system
d. All of the above Correct - Answer-D

,The telecommunicator will be able to identify components of a CAD system, including:

- Unit status and recommendations

- TLETS/TCIC/NCIC interface

- ________________________

Select one:
a. Manual functions
b. Automatic functions Correct
c. Toggle functions
d. Algebraic functions - Answer-B

A feeling of despair and desperation; being incapable of finding a solution,
management, or accomplishment; and having no expectations of good or success is
known as ________________________.
Select one:
a. Helplessness Incorrect
b. A psychotic break
c. Hopelessness
d. Anxiety Incorrect - Answer-C

A ________________________ is an individual employed by or serving a law
enforcement agency who receives, processes, and transmits public safety information.
Select one:
a. Automated phone service
b. Telecommunicator Correct
c. Front Desk Sergeant
d. Receptionist - Answer-B

The FCC gives licenses to ________________________.
Select one:
a. Pet owners
b. Fishermen
c. Radio stations Correct
d. Car drivers - Answer-C

Mentally ill people do not share the same feelings as those persons that do not suffer
from mental illnesses and/or persons with a physical disability.

Select one:
a. TRUE
b. FALSE Correct - Answer-B

,Deaf means ________________________.
Select one:
a. Hard-of-hearing or unable to hear at all Correct
b. Unable to see and hear
c. Unable to see the color red
d. Having a constant ringing in ones ears - Answer-A

________________________ is a juvenile or adult with mental illness, mental
retardation, or developmental disability, who is arrested or charged with a criminal
offense.
Select one:
a. An offender with mental impairment
b. An offender
c. Someone with a mental impairment
d. A non-offender - Answer-A

The active listening technique of Effective Pauses uses ________________________
to encourage callers to continue speaking.
Select one:
a. Prizes
b. Silence Correct
c. Chatter
d. Errs, uhs, ums - Answer-B

If a person claims to be Abraham Lincoln, they are suffering from
________________________.

Select one:
a. Hallucinations
b. Delusions Correct
c. Mood swings
d. Abraham Lincoln syndrome - Answer-B

Call guides for telecommunicators can include:

Select one:
a. Flip cards
b. Scripts
c. Decision trees
d. All of the above Correct - Answer-D

People with ________________________ will have an abnormally high, expansive, or
irritated mood. They may be very talkative, are easily distracted, and engage in
risky/self-destructive behavior.
Select one:
a. Bipolar disorder Correct

, b. Depression
c. A calm demeanor
d. Hallucinations - Answer-A

If caller needs to evacuate a building due to fire, instruct them to use windows or
________________________.
Select one:
a. Elevators
b. Doors Correct
c. The roof
d. Stay put - Answer-B

Some liability concerns in emergency situations that involve a telecommunicator are:

- Expectation of service

- Standard of care

- ________________________

Select one:
a. Telephone service
b. Call center layout
c. Being empathetic
d. Response time Correct - Answer-D

________________________ means freedom from duty or penalty.
Select one:
a. Immunity Correct
b. Negligence
c. Gross negligence
d. Liability - Answer-A

If a person claims to be having a conversation with Abraham Lincoln, they are suffering
from ________________________.

Select one:
a. Hallucinations
b. Delusions Incorrect
c. Mood swings
d. Abraham Lincoln syndrome - Answer-A

Giving the caller their story back to them in your own words demonstrates the active
listening technique of ________________________.
Select one:
a. Paraphrasing Correct