ORGANIZATIONAL BEHAVIOUR MIDTERM
EXAM QUESTIONS AND ANSWERS 100%
CORRECT!!
,OB - ANSWER The *attitudes* (T - attitude is a thought about something)and
*behaviours* (R - behaviour same as response) of *individuals* (micro) and groups
(meso) in *organizations* (macro)
Thermostat Analogy - ANSWER - use whenever you are looking at change or change
management
- iterative process for organizations
4 step analogy:
- step 1 - what is your current state
- step 2 - what is your desired state
- step 3 - discover magnitude of the gap and close the gap
- step 4 - measure the change and start again
Classical/Traditional Views - ANSWER - Early 1900s
- High specialization of labour (each department tends to its own business, and decision
making is centralized)
- Bureaucracy
- Scientific Management
Bureaucracy - ANSWER - Early to mid 1900s
- *Max Weber*
- believed the best way to organize involves a strict chain of command, detailed rules,
high specialization, centralized power, and selection and promotion based on technical
competence
1) believed this was the most highly efficient way of managing/organizing
2) believed everything should be controlled, carefully planned and coordinated
3) "avoid mistakes by not allowing humans to think on their own"
... non humanistic (doesn't care about peoples thoughts or needs)
Scientific Management - ANSWER - Also early 1900s
- *Fredrick Taylor*
- time and motion man
- known for finding ways to improve employee behaviour in factories
, 1) wanting to improve behaviour to decrease deficiency
2) scientific because it was based on calculated measurement
leader cares about single bottom line
cares about production (quantity)
3) create of compensation scheme that is still used today
Piece rate pay system * (will go over in week 8)
... still not humanistic (all you gotta do is throw money at people and they will do what
you want)
McMGregor's Theory Y - ANSWER - in response to theory X - old school
- management is responsible for organizing and controlling people
- workers want to contribute if you just give them a chance - theory Y
Human Resources Perspective - ANSWER - "Beyond Human Relations"
- Participative management
- manage participatively, about joint problem solving, collective responsibility
- Workplace democracy
- my people should have say
- Fostering autonomy
-Employees contributing to productivity
- Japanese Management Principle
-TQM
school 2 (content/ happy worker) vs. school 3 (productivity)
The Contingency/Systems Approach - ANSWER - No one best way to manage
- Management style depends on the demands of the situation
(what is the name of the skill you must have in order to be a systems/contingent view
holder) ->* "situational sensing" *
- Know the difference between perspective and non-perceptive thinking
EXAM QUESTIONS AND ANSWERS 100%
CORRECT!!
,OB - ANSWER The *attitudes* (T - attitude is a thought about something)and
*behaviours* (R - behaviour same as response) of *individuals* (micro) and groups
(meso) in *organizations* (macro)
Thermostat Analogy - ANSWER - use whenever you are looking at change or change
management
- iterative process for organizations
4 step analogy:
- step 1 - what is your current state
- step 2 - what is your desired state
- step 3 - discover magnitude of the gap and close the gap
- step 4 - measure the change and start again
Classical/Traditional Views - ANSWER - Early 1900s
- High specialization of labour (each department tends to its own business, and decision
making is centralized)
- Bureaucracy
- Scientific Management
Bureaucracy - ANSWER - Early to mid 1900s
- *Max Weber*
- believed the best way to organize involves a strict chain of command, detailed rules,
high specialization, centralized power, and selection and promotion based on technical
competence
1) believed this was the most highly efficient way of managing/organizing
2) believed everything should be controlled, carefully planned and coordinated
3) "avoid mistakes by not allowing humans to think on their own"
... non humanistic (doesn't care about peoples thoughts or needs)
Scientific Management - ANSWER - Also early 1900s
- *Fredrick Taylor*
- time and motion man
- known for finding ways to improve employee behaviour in factories
, 1) wanting to improve behaviour to decrease deficiency
2) scientific because it was based on calculated measurement
leader cares about single bottom line
cares about production (quantity)
3) create of compensation scheme that is still used today
Piece rate pay system * (will go over in week 8)
... still not humanistic (all you gotta do is throw money at people and they will do what
you want)
McMGregor's Theory Y - ANSWER - in response to theory X - old school
- management is responsible for organizing and controlling people
- workers want to contribute if you just give them a chance - theory Y
Human Resources Perspective - ANSWER - "Beyond Human Relations"
- Participative management
- manage participatively, about joint problem solving, collective responsibility
- Workplace democracy
- my people should have say
- Fostering autonomy
-Employees contributing to productivity
- Japanese Management Principle
-TQM
school 2 (content/ happy worker) vs. school 3 (productivity)
The Contingency/Systems Approach - ANSWER - No one best way to manage
- Management style depends on the demands of the situation
(what is the name of the skill you must have in order to be a systems/contingent view
holder) ->* "situational sensing" *
- Know the difference between perspective and non-perceptive thinking
