Chapter 8 of Introduction to Business Test Bank by OpenStax with verified questions and answers, fully updated for 2025–2026 academic use and exam preparation.

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Chapter 8 MANAGING HUMAN RESOURCES AND LABOR RELATIONS


TRUE-FALSE QUESTIONS

Title: ANSWER: T REFERENCE: Achieving High Performance through Human Resource Management
LEARNING OUTCOME: 1
1. Human resource management is the process of hiring, developing, motivating, and evaluating people in
order to achieve organizational goals.
a. True
b. False

Title: ANSWER: T REFERENCE: Achieving High Performance through Human Resource Management
LEARNING OUTCOME: 1
2. A study of the tasks required to do a job well is called a job analysis.
a. True
b. False

Title: ANSWER: T REFERENCE: Achieving High Performance through Human Resource Management
LEARNING OUTCOME: 1
3. The skills, knowledge, and abilities a person must have to fill a job are spelled out in a job specification.
a. True
b. False

Title: ANSWER: F REFERENCE: Achieving High Performance through Human Resource Management
LEARNING OUTCOME: 1
RATIONALE: Job description refers to the tasks and responsibilities of a job.
4. Job description refers to the specific location or office where a job is done.
a. True
b. False

Title: ANSWER: F REFERENCE: Employee Recruitment LEARNING OUTCOME: 2
RATIONALE: The internal labor market is made up of employees currently working for the organization.
5. The internal labor market is made up of all employees in an industry.
a. True
b. False

Title: ANSWER: T REFERENCE: Employee Recruitment LEARNING OUTCOME: 2
6. Recruitment is the attempt to find and attract qualified applicants in the external labor market.
a. True
b. False

Title: ANSWER: F REFERENCE: Employee Selection LEARNING OUTCOME: 3
RATIONALE: The first two stages in the selection process are initial screening and employment testing.
7. The first two stages in the selection process are the initial contact and the preliminary interview.
a. True
b. False

Title: ANSWER: T REFERENCE: Employee Selection LEARNING OUTCOME: 3

,8. The selection interview is designed to test an applicant’s communication ability and motivation.
a. True
b. False

Title: ANSWER: F REFERENCE: Employee Selection LEARNING OUTCOME: 3 RATIONALE: It is perfectly
acceptable for a prospective employer to require the job applicant to have a medical examination.
9. Since the development of affirmative action programs, companies no longer require physical
examinations as part of the selection process.
a. True
b. False

Title: ANSWER: F REFERENCE: Employee Training and Development LEARNING OUTCOME: 4 RATIONALE:
Mentoring is a form of on-the-job training.
10. Mentoring is a form of off-the-job training.
a. True
b. False

Title: ANSWER: T REFERENCE: Performance Planning and Evaluation LEARNING OUTCOME: 5
11. Performance appraisals are comparisons of actual performance with expected performance.
a. True
b. False

Title: ANSWER: T REFERENCE: Performance Planning and Evaluation LEARNING OUTCOME: 5
12. Performance appraisals are used most often to make decisions about pay raises, training needs, and
advancement opportunities.
a. True
b. False

Title: ANSWER: T REFERENCE: Employee Compensation and Benefits LEARNING OUTCOME: 6
13. In deciding how to pay workers, the firm must be concerned with the salaries paid by competitors.
a. True
b. False

Title: ANSWER: F REFERENCE: Employee Compensation and Benefits LEARNING OUTCOME: 6
RATIONALE: Unemployment compensation provides former employees with money for a certain period of
time while they are unemployed.
14. Unemployment compensation pays employees for lost work time caused by work-related injuries.
a. True
b. False

Title: ANSWER: T REFERENCE: The Labor Relations Process LEARNING OUTCOME: 7
15. A labor union is an organization that represents workers in their disputes with management over
wages, hours, and working conditions.
a. True
b. False

Title: ANSWER: F REFERENCE: The Labor Relations Process LEARNING OUTCOME: 7
RATIONALE: Collective bargaining is the process of negotiating a labor agreement that provides for
compensation and working arrangements that are mutually acceptable to the union and to management.
October 22, 2018 2

, 16. Collective bargaining is the process of making a binding decision in labor negotiations.
a. True
b. False



Title: ANSWER: T REFERENCE: The Labor Relations Process LEARNING OUTCOME: 7
17. The NLRB defines the bargaining unit as employees who are eligible to vote and who will be
represented by a particular union if it is certified.
a. True
b. False

Title: ANSWER: F REFERENCE: The Labor Relations Process LEARNING OUTCOME: 7
18. During the last three decades, the number of decertification elections has decreased.
a. True
b. False

Title: ANSWER: T REFERENCE: Negotiating Union Contracts through Collective Bargaining LEARNING
OUTCOME: 7
19. In the union shop, a non-union member may be hired, but after a probationary period he or she must
join the union or leave.
a. True
b. False

Title: ANSWER: TREFERENCE: Managing Grievances and Conflicts LEARNING OUTCOME: 8
20. A grievance is a formal complaint by an employee that his or her supervisor has violated some part of
the union-management contract.
a. True
b. False

Title: ANSWER: T REFERENCE: Managing Grievances and Conflicts LEARNING OUTCOME: 8
21. Arbitration is the process of settling a labor-management dispute with a binding decision.
a. True
b. False

Title: ANSWER: F REFERENCE: Legal Environment of Human Resources and Labor Relations LEARNING
OUTCOME: 9
RATIONALE: OSHA sets workplace safety standards.
22. The Occupational Safety and Health Act requires that employers provide health insurance for their
employees.
a. True
b. False

Title: ANSWER: F REFERENCE: Legal Environment of Human Resources and Labor Relations LEARNING
OUTCOME: 9 RATIONALE: A protected class is a specific group that has legal protection against
employment discrimination.
23. In business, an example of a protected class would be the spotted owl, whose habitat loggers and the
paper industry may not disturb.
a. True
October 22, 2018 3