CCMP | CERTIFIED CHANGE MANAGEMENT
PROFESSIONAL.
Change is a process
A. True
B. False - Answer: A. True
Stakeholder involvement only at the most senior level within an organization is key to
the success of any change initiative.
A. True
B. False - Answer: B. False
What are the primary roles of change? - Answer: Sponsor
Change Management Practitioner
Change Management Lead
Change Management Team
Change Agents
What is the responsibility of the Sponsor? - Answer: Responsible for the results of the
project, sets the vision and breaks down barriers
What is the responsibility of the Change Leader? - Answer: He or she is able to plan,
lead and organize the change
What is the responsibility of the Change Agents? - Answer: These people have creative
problem-solving, interpersonal skills and communication abilities
What is the responsibility of the Change Team Members? - Answer: These people are
the team members who implement the change plans
1
APPHIA - Crafted with Care and Precision for Academic Excellence.
,A typical sponsor mistake is too much communication
A. True
B. False - Answer: B. False
A change team is
A. A group that develops and implements the change management strategy and plan
B. Has very little credibility in the business
C. Has little or no authority
D. Not dedicated resource to the Change Initiative - Answer: A. A group that develops
and implements the change management strategy and plan
The first step in planning the change is to:
A. Create and communicate a vision for change
B. Build your six system factors
C. Revamp all your processes - Answer: A. Create and communicate a vision for
change
Which of the following is NOT one of the three steps for managing stakeholders?
A. Create Stakeholder Meetings
B. Prioritize Stakeholders
C. Analyze Stakeholders
D. Identify Stakeholders - Answer: A. Create Stakeholder Meetings
A stakeholder is anyone who is affected by the process or product the project team is
working on
A. True
B. False - Answer: A. True
2
APPHIA - Crafted with Care and Precision for Academic Excellence.
, Phased and Big Bang are two approaches to Change Management Strategy
A. True
B. False - Answer: A. True
What should the Measurement and Benefit Realization Plan include?*
A. Historic performance on key objectives and goals
B. Current baseline performance on key objectives and goals
C. Current baseline on goals that are missed and will need mitigation strategies
D. Current baseline metrics on change management workstream performance - Answer:
B. Current baseline performance on key objectives and goals
What does Learning Capabilities assessment focus on?*
A. Resource and budget estimates for training
B. What new software stakeholders need to use and what they need to do differently
C. Job skills and roles in the future state
D. Future technical, social, and behavioral skills and abilities required - Answer: D.
Future technical, social, and behavioral skills and abilities required
How does Execute the Change Management Plan address the implementation
processes for performing the change activities?*
A. It updates the change management plan as circumstances change
B. It identifies gaps between what is expected and what is completed
C. It monitors, measures and controls delivery against the baseline plans
D. It indicates readiness to complete the plan - Answer: C. It monitors, measures and
controls delivery against the baseline plans
How should the transfer of ownership from change resources to stakeholder operational
resources be evidenced?*
3
APPHIA - Crafted with Care and Precision for Academic Excellence.
PROFESSIONAL.
Change is a process
A. True
B. False - Answer: A. True
Stakeholder involvement only at the most senior level within an organization is key to
the success of any change initiative.
A. True
B. False - Answer: B. False
What are the primary roles of change? - Answer: Sponsor
Change Management Practitioner
Change Management Lead
Change Management Team
Change Agents
What is the responsibility of the Sponsor? - Answer: Responsible for the results of the
project, sets the vision and breaks down barriers
What is the responsibility of the Change Leader? - Answer: He or she is able to plan,
lead and organize the change
What is the responsibility of the Change Agents? - Answer: These people have creative
problem-solving, interpersonal skills and communication abilities
What is the responsibility of the Change Team Members? - Answer: These people are
the team members who implement the change plans
1
APPHIA - Crafted with Care and Precision for Academic Excellence.
,A typical sponsor mistake is too much communication
A. True
B. False - Answer: B. False
A change team is
A. A group that develops and implements the change management strategy and plan
B. Has very little credibility in the business
C. Has little or no authority
D. Not dedicated resource to the Change Initiative - Answer: A. A group that develops
and implements the change management strategy and plan
The first step in planning the change is to:
A. Create and communicate a vision for change
B. Build your six system factors
C. Revamp all your processes - Answer: A. Create and communicate a vision for
change
Which of the following is NOT one of the three steps for managing stakeholders?
A. Create Stakeholder Meetings
B. Prioritize Stakeholders
C. Analyze Stakeholders
D. Identify Stakeholders - Answer: A. Create Stakeholder Meetings
A stakeholder is anyone who is affected by the process or product the project team is
working on
A. True
B. False - Answer: A. True
2
APPHIA - Crafted with Care and Precision for Academic Excellence.
, Phased and Big Bang are two approaches to Change Management Strategy
A. True
B. False - Answer: A. True
What should the Measurement and Benefit Realization Plan include?*
A. Historic performance on key objectives and goals
B. Current baseline performance on key objectives and goals
C. Current baseline on goals that are missed and will need mitigation strategies
D. Current baseline metrics on change management workstream performance - Answer:
B. Current baseline performance on key objectives and goals
What does Learning Capabilities assessment focus on?*
A. Resource and budget estimates for training
B. What new software stakeholders need to use and what they need to do differently
C. Job skills and roles in the future state
D. Future technical, social, and behavioral skills and abilities required - Answer: D.
Future technical, social, and behavioral skills and abilities required
How does Execute the Change Management Plan address the implementation
processes for performing the change activities?*
A. It updates the change management plan as circumstances change
B. It identifies gaps between what is expected and what is completed
C. It monitors, measures and controls delivery against the baseline plans
D. It indicates readiness to complete the plan - Answer: C. It monitors, measures and
controls delivery against the baseline plans
How should the transfer of ownership from change resources to stakeholder operational
resources be evidenced?*
3
APPHIA - Crafted with Care and Precision for Academic Excellence.
