HS 4510 RUGGERI EXAM 1 MIZZOU
healthcare management - Answer -profession that provides leadership and direction to
organizations that deliver personal health services and to divisions, departments, units,
or services within those organizations
why are healthcare managers needed - Answer -ensure organizational goals and that
appropriate resources, including financial and humans resources, are adequate to
support the organization
job functions of a healthcare manager - Answer -recruit and develop staff, acquisition of
technology, service additions and reductions, and allocation and spending of financial
resources
external domains - Answer -refers to the influences, resources, and activities that exist
outside the boundary of the organization but that significantly affect the organization
ex: community needs, liensures, accreditation, regulations, stockholder demands,
competitors, medicare/medicaid, insurers
internal domains - Answer -areas of focus that a manager needs to address on a daily
basis
ex: staffing, budgeting, quality services, patient satisfaction, physician relations,
financial performance, new service development
six management functions - Answer -1. Planning
2. Organizing
3. Staffing
4. Controlling
5. Directing
6. Decision making
planning function - Answer -requires the manager to set a direction and determine what
needs to be accomplished by setting priorities and determining performance priorities
organizing function - Answer -overall design of the specific division, unit, or service for
which the manager is responsible
ex: determining positions, assignments, distribution of authority
staffing function - Answer -acquiring and retaining human resources and developing
staff through various strategies and tactics
controlling function - Answer -monitoring activities and performance and taking the
appropriate actions for corrective action to increase performance
, directing function - Answer -focus in this function is on initiating action in the
organization through effective leadership, motivation, and communication with
subordinates
decision-making - Answer -making effective decisions based on consideration of
benefits and the drawbacks of alternatives
functional organizational structure (main structure for hospitals) - Answer --pyramid-
shaped hierarchy that defines the functions carried out and the key management
positions assigned to those functions
-necessary due to size of hospitals
-strict chain of command to ensure communication and evaluation of tasks are carried
out in . linear command and control environment
-specific divisions of labor and clear lines of accountability
matrix model - Answer -Recognizes that a strict functional structure may limit the
organization's flexibility to carry out the work, and that the expertise of other disciplines
is needed on a continuous basis
ex: when combining two different departments in work and reporting back to one
department specifically (clinical nurse w geriatrics nurse, report to geriatric nurse for
results)
pros: improved lateral communication, pooled knowledge
service line management - Answer -A manager is appointed to head a specific clinical
service line and has responsibility and accountability for staffing, resource acquisition,
budget and financial control associated with the array of services provided under that
service line
ex: cardiology, women's health, oncology
pros: lower cost, higher quality of care, greater patient satisfaction
three focuses of management - Answer -first: (yourself) ensuring you practice time
management, following-through, positive attitude, high motivation, practicing techniques
second: (unit/team level) ensuring work is completed through monitoring and reviewing
performances, assigning tasks, interaction between employee and manager
third: (organizational): managers must work together in order to achieve organization-
wide goals
pillars of healthcare goals - Answer -people (employees, patients, physicians)
service
quality
finance
growth
champion processes - Answer --governance and strategic management, clinical quality,
customer satisfaction, clinical organization, financial planning, marketing, IT, HR, and
plant/supplies
healthcare management - Answer -profession that provides leadership and direction to
organizations that deliver personal health services and to divisions, departments, units,
or services within those organizations
why are healthcare managers needed - Answer -ensure organizational goals and that
appropriate resources, including financial and humans resources, are adequate to
support the organization
job functions of a healthcare manager - Answer -recruit and develop staff, acquisition of
technology, service additions and reductions, and allocation and spending of financial
resources
external domains - Answer -refers to the influences, resources, and activities that exist
outside the boundary of the organization but that significantly affect the organization
ex: community needs, liensures, accreditation, regulations, stockholder demands,
competitors, medicare/medicaid, insurers
internal domains - Answer -areas of focus that a manager needs to address on a daily
basis
ex: staffing, budgeting, quality services, patient satisfaction, physician relations,
financial performance, new service development
six management functions - Answer -1. Planning
2. Organizing
3. Staffing
4. Controlling
5. Directing
6. Decision making
planning function - Answer -requires the manager to set a direction and determine what
needs to be accomplished by setting priorities and determining performance priorities
organizing function - Answer -overall design of the specific division, unit, or service for
which the manager is responsible
ex: determining positions, assignments, distribution of authority
staffing function - Answer -acquiring and retaining human resources and developing
staff through various strategies and tactics
controlling function - Answer -monitoring activities and performance and taking the
appropriate actions for corrective action to increase performance
, directing function - Answer -focus in this function is on initiating action in the
organization through effective leadership, motivation, and communication with
subordinates
decision-making - Answer -making effective decisions based on consideration of
benefits and the drawbacks of alternatives
functional organizational structure (main structure for hospitals) - Answer --pyramid-
shaped hierarchy that defines the functions carried out and the key management
positions assigned to those functions
-necessary due to size of hospitals
-strict chain of command to ensure communication and evaluation of tasks are carried
out in . linear command and control environment
-specific divisions of labor and clear lines of accountability
matrix model - Answer -Recognizes that a strict functional structure may limit the
organization's flexibility to carry out the work, and that the expertise of other disciplines
is needed on a continuous basis
ex: when combining two different departments in work and reporting back to one
department specifically (clinical nurse w geriatrics nurse, report to geriatric nurse for
results)
pros: improved lateral communication, pooled knowledge
service line management - Answer -A manager is appointed to head a specific clinical
service line and has responsibility and accountability for staffing, resource acquisition,
budget and financial control associated with the array of services provided under that
service line
ex: cardiology, women's health, oncology
pros: lower cost, higher quality of care, greater patient satisfaction
three focuses of management - Answer -first: (yourself) ensuring you practice time
management, following-through, positive attitude, high motivation, practicing techniques
second: (unit/team level) ensuring work is completed through monitoring and reviewing
performances, assigning tasks, interaction between employee and manager
third: (organizational): managers must work together in order to achieve organization-
wide goals
pillars of healthcare goals - Answer -people (employees, patients, physicians)
service
quality
finance
growth
champion processes - Answer --governance and strategic management, clinical quality,
customer satisfaction, clinical organization, financial planning, marketing, IT, HR, and
plant/supplies
