PGA 3.0 LEVEL 2 LATEST EXAM QUESTIONS AND
ANSWERS VERIFIED 100% CORRECT
What is the Biggest benefit of team approach? - ANSWER- foster a positive
facility culture
What are some basic coordination tools and routines? - ANSWER- 1) meeting
2) bulletin boards
3) daily checklist
4) interactive calendars
5) email and texting
6) social media
7) cell phones and walkie-talkies
What are some management techniques? - ANSWER- 1) "one minute manager"
routines
2)cross-operations assignment
3) cross-operations marketing -- the employee sells more than one aspect of
services
4) instilling a sense of "ownership"
Managing Play - ANSWER- Play and Merchandising, play and tournaments, play
and caddie program, play and bag room/club storage services
How do you Merchandise? - ANSWER- with tournaments, with instruction, with
other facility operations (joint discount)
Why is Instruction and Player development important? - ANSWER- It helps with
merchandising, with practice facilities?
How do Stand-alone practice facilities contribute? - ANSWER- it especially focuses
on beginners or infrequent players who want to develop basic ball-striking skills
How does Food and Beverage Departments contribute? - ANSWER- with
tournament, with marketing and promotion
,How does Membership Department contribute? - ANSWER- with marketing and
promotion, with managing play
What department is considered the core business unit? - ANSWER- golf operation
From a functional perspective, a vendor is what kind of resource? - ANSWER-
financial resource
What must exist for a facility to have a positive culture? - ANSWER- resources
What would a typical organizational chart of a golf operation show? - ANSWER-
staff roles & the relationships between them
What is the most likely determinant of the complexity of a facility's organizational
chart? - ANSWER- size of facility and number of resources
Staff is considered a tangible resource? - ANSWER- true
What intangible resource is key to enabling and facilitating peak performance? -
ANSWER- culture
How can facilities foster a positive culture? - ANSWER- open communication and
discussion
"Identify staffing needs" is ones of the staff management roles in running a golf
operation - ANSWER- true
High-performance profiling is a tool that can be used to communicate a uniform set
of facility-wide expectations for all employees - ANSWER- true
What should a manager consider when determining the number of employees
needed to run an operation? - ANSWER- human resources it will take
What is the advantage of asking open-ended questions during the interview
process? - ANSWER- lead to unbiased
ANSWERs
, Reduced training needs is one of the anticipated benefits of adopting new point of
sale system technology - ANSWER- false
What is the first step in acquiring a new technology-based system? - ANSWER-
assess facility needs
Why should employees be involved in creating and revising policies or
procedures? - ANSWER- encourages staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing - ANSWER- true
What does the American Marketing Association refer to as a name, term, sign,
symbol or design, or combination of them intended to identify the goods and
services of a seller? - ANSWER- brand
Pace of play policies are an effective means for controlling the demand curve for
the use of perishable tee times - ANSWER- true
What does yield management allow? - ANSWER- allows facility to maximize the
total number of rounds available each day
What term would be considered an important metric for monitoring performance
against budget? - ANSWER- variance
What can yield management predict? - ANSWER- demand
What is the formula for developing a yield management report for a given period?
- ANSWER- rounds played/potential rounds x 100 = yield%
Why is monitoring performance considered a two-part process? - ANSWER-
metrics and staff service quality
What is the yield percentage if a facility sells 180 of 240 available tee times? -
ANSWER- 75%
Managing by walking around is the most effective when organizational protocols
ANSWERS VERIFIED 100% CORRECT
What is the Biggest benefit of team approach? - ANSWER- foster a positive
facility culture
What are some basic coordination tools and routines? - ANSWER- 1) meeting
2) bulletin boards
3) daily checklist
4) interactive calendars
5) email and texting
6) social media
7) cell phones and walkie-talkies
What are some management techniques? - ANSWER- 1) "one minute manager"
routines
2)cross-operations assignment
3) cross-operations marketing -- the employee sells more than one aspect of
services
4) instilling a sense of "ownership"
Managing Play - ANSWER- Play and Merchandising, play and tournaments, play
and caddie program, play and bag room/club storage services
How do you Merchandise? - ANSWER- with tournaments, with instruction, with
other facility operations (joint discount)
Why is Instruction and Player development important? - ANSWER- It helps with
merchandising, with practice facilities?
How do Stand-alone practice facilities contribute? - ANSWER- it especially focuses
on beginners or infrequent players who want to develop basic ball-striking skills
How does Food and Beverage Departments contribute? - ANSWER- with
tournament, with marketing and promotion
,How does Membership Department contribute? - ANSWER- with marketing and
promotion, with managing play
What department is considered the core business unit? - ANSWER- golf operation
From a functional perspective, a vendor is what kind of resource? - ANSWER-
financial resource
What must exist for a facility to have a positive culture? - ANSWER- resources
What would a typical organizational chart of a golf operation show? - ANSWER-
staff roles & the relationships between them
What is the most likely determinant of the complexity of a facility's organizational
chart? - ANSWER- size of facility and number of resources
Staff is considered a tangible resource? - ANSWER- true
What intangible resource is key to enabling and facilitating peak performance? -
ANSWER- culture
How can facilities foster a positive culture? - ANSWER- open communication and
discussion
"Identify staffing needs" is ones of the staff management roles in running a golf
operation - ANSWER- true
High-performance profiling is a tool that can be used to communicate a uniform set
of facility-wide expectations for all employees - ANSWER- true
What should a manager consider when determining the number of employees
needed to run an operation? - ANSWER- human resources it will take
What is the advantage of asking open-ended questions during the interview
process? - ANSWER- lead to unbiased
ANSWERs
, Reduced training needs is one of the anticipated benefits of adopting new point of
sale system technology - ANSWER- false
What is the first step in acquiring a new technology-based system? - ANSWER-
assess facility needs
Why should employees be involved in creating and revising policies or
procedures? - ANSWER- encourages staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing - ANSWER- true
What does the American Marketing Association refer to as a name, term, sign,
symbol or design, or combination of them intended to identify the goods and
services of a seller? - ANSWER- brand
Pace of play policies are an effective means for controlling the demand curve for
the use of perishable tee times - ANSWER- true
What does yield management allow? - ANSWER- allows facility to maximize the
total number of rounds available each day
What term would be considered an important metric for monitoring performance
against budget? - ANSWER- variance
What can yield management predict? - ANSWER- demand
What is the formula for developing a yield management report for a given period?
- ANSWER- rounds played/potential rounds x 100 = yield%
Why is monitoring performance considered a two-part process? - ANSWER-
metrics and staff service quality
What is the yield percentage if a facility sells 180 of 240 available tee times? -
ANSWER- 75%
Managing by walking around is the most effective when organizational protocols
