HFT 2220 Chapter 1 quiz With Complete Solutions!!!

_____ is defined as the total skills, knowledge, and attributes of people in organizations - ANS Human capital The _____ in the number of applicants for jobs means that we can hire qualified people for _____ money - ANS increase, less The US governments states that the hospitality industry is comprised of - ANS lodging, foodservice, and recreation businesses that serve individuals and groups away from home the process of taking a tong term approach to HRM by identifying the requirements for contributions of human resources in achieving major long-term business objectives is called - ANS strategic human resource management the service-profit chains shows the relationship from - ANS organizational effectiveness, employee satisfaction, service quality, customer satisfaction, loyalty profit human resources in luxury properties decreases due to the numbers and varieties of skills needed to meet customer expectations - ANS false the basis of all the changes in human resource management is a concept called the service-product chain - ANS false the hospitality industry consists of a combination of lodging, food, and recreation services - ANS true the type and amount of human resources is independent of the classification of hospitality operation - ANS false the movement of outsourcing into strategic human resource management continues when high performing employees were viewed as a competitive advantage over the competition - ANS false