WGU C954 INFORMIATION-Technology
Management Exam-Bank (200
Multiple Choice) Questions and Answers Latest
Guide
1. Which data set consumes disk space equal to the change in the data
since it was last captured?
A. Static
B. Snapshot
C. Dynamic
D. Big: B
2. A business wants to allow its employees to communicate online with
each other in real time.
What should the business use to achieve this?
A. Word processor
B. Instant messaging
C. Spreadsheet
D. Email: B
3. An organization wants to calculate its sales by region.
Which type of software will serve this need?
A. Personnel management
B. Inventory management
C. Customer relationship management (CRM)
D. Human resources management (HRM): C
4. Which component functions as a computer's working memory?
A. Central processing unit (CPU)
B. Read-only memory (ROM)
C. Random access memory (RAM)
D. Solid state drive (SSD): C
5. What is a secondary storage medium?
A. Read-only memory
B. Cache
,C. Magnetic tape
D. Random access memory: C
6. Which type of network should a company use if they want to connect
a group of computers in an office building?
,A. LAN
B. WAN
C. PAN
D. MAN: A
7. Which network topology uses a central hub to which all devices on
the network are connected?
A. Wireless
B. Bus
C. Star
D. Hybrid: C
8. Which multiuser operating system originated at AT&T's Bell Laboratories?
A. OS X
B. Android
C. Unix
D. Linux: C
9. Which lifecycle stage of ITIL focuses on ensuring that a business's
objec- tives align with those of the IT provider?
A. Service strategy (SS)
B. Service transition (ST)
C. Service design (SD)
D. Service operation (SO): A
10. Why was ITIL developed?
A. As an assessment tool to be used globally in the IT industry
B. As a consulting organization to support the IT industry globally
C. As a global oversight committee for the IT industry
D. As a guide to be used globally in the IT industry: D
11. Which two subcategories are found within the service strategy
stages? Choose 2 answers.
A. Demand management
B. Knowledge management
C. Access management
D. Problem management
E. Financial management: AE
, 12. Which IT ethics policy protects a company by outlining the
corporate guidelines or principles governing online communications?
A. Social media
B. Information privacy
C. Email privacy
D. Acceptable use: A
13. What is an example of a best practice in an ethical IT use policy?
A. Perform non-repudiation
B. Eliminate information management risks
C. Train employees in compliance
D. Create automatic updates of software patches: C
14. Which IT ethical policy is violated when an employee shares
information with non-employees about an impending release of a new
software applica- tion?
A. Intellectual property protection
B. Software pirating
C. Privacy breach
D. Digital rights management: A
15. Which IT ethics policy requires a user to agree to follow a policy that
indicates requirements for corporate email use, information systems, and
the Internet?
A. Social media
B. Data retention
C. Working conditions
D. Acceptable use: D
16. Which IT ethics policy provides guidance to employees about
posting information regarding the organization on websites?
A. Social media
B. Conflict of interest
C. Internet use
D. Individual unit: A
17. Which sustainability concern is addressed by upcycling?
A. Increased energy consumption
Management Exam-Bank (200
Multiple Choice) Questions and Answers Latest
Guide
1. Which data set consumes disk space equal to the change in the data
since it was last captured?
A. Static
B. Snapshot
C. Dynamic
D. Big: B
2. A business wants to allow its employees to communicate online with
each other in real time.
What should the business use to achieve this?
A. Word processor
B. Instant messaging
C. Spreadsheet
D. Email: B
3. An organization wants to calculate its sales by region.
Which type of software will serve this need?
A. Personnel management
B. Inventory management
C. Customer relationship management (CRM)
D. Human resources management (HRM): C
4. Which component functions as a computer's working memory?
A. Central processing unit (CPU)
B. Read-only memory (ROM)
C. Random access memory (RAM)
D. Solid state drive (SSD): C
5. What is a secondary storage medium?
A. Read-only memory
B. Cache
,C. Magnetic tape
D. Random access memory: C
6. Which type of network should a company use if they want to connect
a group of computers in an office building?
,A. LAN
B. WAN
C. PAN
D. MAN: A
7. Which network topology uses a central hub to which all devices on
the network are connected?
A. Wireless
B. Bus
C. Star
D. Hybrid: C
8. Which multiuser operating system originated at AT&T's Bell Laboratories?
A. OS X
B. Android
C. Unix
D. Linux: C
9. Which lifecycle stage of ITIL focuses on ensuring that a business's
objec- tives align with those of the IT provider?
A. Service strategy (SS)
B. Service transition (ST)
C. Service design (SD)
D. Service operation (SO): A
10. Why was ITIL developed?
A. As an assessment tool to be used globally in the IT industry
B. As a consulting organization to support the IT industry globally
C. As a global oversight committee for the IT industry
D. As a guide to be used globally in the IT industry: D
11. Which two subcategories are found within the service strategy
stages? Choose 2 answers.
A. Demand management
B. Knowledge management
C. Access management
D. Problem management
E. Financial management: AE
, 12. Which IT ethics policy protects a company by outlining the
corporate guidelines or principles governing online communications?
A. Social media
B. Information privacy
C. Email privacy
D. Acceptable use: A
13. What is an example of a best practice in an ethical IT use policy?
A. Perform non-repudiation
B. Eliminate information management risks
C. Train employees in compliance
D. Create automatic updates of software patches: C
14. Which IT ethical policy is violated when an employee shares
information with non-employees about an impending release of a new
software applica- tion?
A. Intellectual property protection
B. Software pirating
C. Privacy breach
D. Digital rights management: A
15. Which IT ethics policy requires a user to agree to follow a policy that
indicates requirements for corporate email use, information systems, and
the Internet?
A. Social media
B. Data retention
C. Working conditions
D. Acceptable use: D
16. Which IT ethics policy provides guidance to employees about
posting information regarding the organization on websites?
A. Social media
B. Conflict of interest
C. Internet use
D. Individual unit: A
17. Which sustainability concern is addressed by upcycling?
A. Increased energy consumption
