scmn 2150 final Questions with Detailed Verified
Answers
Organizations cannot ignore or forget the importance of customer service t or f Ans:
true
The responsibilities of supply chain managers end when product is delivered to or
taken home by the customer? t or f Ans: false
what are some of the responsibilities of the firm after product delivery Ans: customer
service, depot repair, service logistics, recycling
examples of companies that provide great customer service Ans: chik-fil-a, starbucks,
amazon
examples of companies that provide poor customer service Ans: charter, sprint,
walmart
The purpose of a call center is to annoy customers with telemarketing calls and
confusing menu systems t or f Ans: false
what is the mission of call types Ans: caring for customers needs
what are the type of calls handled at call centers Ans: orders, complaints, questions,
Which type of supply chain is more complex - a new product supply chain or a service
parts supply chain? Ans: service parts supply chain
What are the challenges of Service Parts Logistics? Ans: Traditional forecasting
concepts and supply chain strategies do not apply to service parts
Need for rapid repairs, especially in high $$$ equipment scenarios.
, reverse logistics Ans: Backwards flow of goods from customers in SC. Occurs when
goods are returned by a customer and reenter supply chain.
impact of reverse logistics Ans: Poor reverse logistics system can affect the entire
supply chain financially
Can have a large impact on how consumers view a product brand
what should companies try to do with returned goods Ans: gatekeeping, resell as is,
refurbish, recycle, dump in landfill
how can companies improve reverse logistics Ans: make life easier for customers,
improve flow and control, recoup as much value as possible
How much product do consumers return to retailers each year? Ans: 460 billion
What is the most appropriate way to handle returns a computer Ans: refurbish it
What is the most appropriate way to handle returns of carrots Ans: give it away or
repurpose it
What is the most appropriate way to handle returns of a damaged phone Ans:
cannibalize parts
What is the most appropriate way to handle returns of a louis vuitton bag Ans: resell
it
Why do we need to better manage returns? Ans: so you can maximize recovery after
a return
© Get it right 2025 Getaway - Stuvia US All rights reserved
Answers
Organizations cannot ignore or forget the importance of customer service t or f Ans:
true
The responsibilities of supply chain managers end when product is delivered to or
taken home by the customer? t or f Ans: false
what are some of the responsibilities of the firm after product delivery Ans: customer
service, depot repair, service logistics, recycling
examples of companies that provide great customer service Ans: chik-fil-a, starbucks,
amazon
examples of companies that provide poor customer service Ans: charter, sprint,
walmart
The purpose of a call center is to annoy customers with telemarketing calls and
confusing menu systems t or f Ans: false
what is the mission of call types Ans: caring for customers needs
what are the type of calls handled at call centers Ans: orders, complaints, questions,
Which type of supply chain is more complex - a new product supply chain or a service
parts supply chain? Ans: service parts supply chain
What are the challenges of Service Parts Logistics? Ans: Traditional forecasting
concepts and supply chain strategies do not apply to service parts
Need for rapid repairs, especially in high $$$ equipment scenarios.
, reverse logistics Ans: Backwards flow of goods from customers in SC. Occurs when
goods are returned by a customer and reenter supply chain.
impact of reverse logistics Ans: Poor reverse logistics system can affect the entire
supply chain financially
Can have a large impact on how consumers view a product brand
what should companies try to do with returned goods Ans: gatekeeping, resell as is,
refurbish, recycle, dump in landfill
how can companies improve reverse logistics Ans: make life easier for customers,
improve flow and control, recoup as much value as possible
How much product do consumers return to retailers each year? Ans: 460 billion
What is the most appropriate way to handle returns a computer Ans: refurbish it
What is the most appropriate way to handle returns of carrots Ans: give it away or
repurpose it
What is the most appropriate way to handle returns of a damaged phone Ans:
cannibalize parts
What is the most appropriate way to handle returns of a louis vuitton bag Ans: resell
it
Why do we need to better manage returns? Ans: so you can maximize recovery after
a return
© Get it right 2025 Getaway - Stuvia US All rights reserved
