1|Page
Cigna Healthsprings Questions and Verified Answers with
Complete Solutions 2025 | 2026
Which of the following should you discuss with your customer
to help them understand their prescription drug coverage? -
ANSWER Drug list or formulary.
Preferred and standard pharmacies.
Co-pays and phases of coverage.
All of these.
Which of the following is applicable when discussing the
benefits of any of our plans? - ANSWER Use the Summary of
Benefits and cover all the benefits of the plan.
When verifying if a doctor is in the Cigna Healthcare network
which of the following is correct? - ANSWER You can verify
doctors and other providers using the Provider Lookup Tool, you
may also download the weekly provider spreadsheets.
, 2|Page
Which of the following scripts is required to be read verbatim
when enrolling a customer over the phone? - ANSWER
Enrollment script.
Which of the following is true regarding our paper Scope of
Appointment (SOA)? - ANSWER While prospects attending
marketing/sales events do not have to complete an SOA, if
there is a follow-up one-on-one appointment, an SOA must be
completed.
Which of the following is a true statement? - ANSWER In order
to be eligible to receive a commission payment from Cigna,
both the agent and agency must be properly contracted,
licensed, trained, and appointed before making a sale.
Lucas, a licensed agent, has been contracted and appointed by
Cigna Healthcare Medicare. Which of the following does he still
need to do in order to complete all requirements to sell Cigna
Medicare plans? - ANSWER Complete all Cigna training
certification courses and attestations.
Complete Medicare Basics training - AHIP or equivalent.
Both B & C.
Cigna Healthsprings Questions and Verified Answers with
Complete Solutions 2025 | 2026
Which of the following should you discuss with your customer
to help them understand their prescription drug coverage? -
ANSWER Drug list or formulary.
Preferred and standard pharmacies.
Co-pays and phases of coverage.
All of these.
Which of the following is applicable when discussing the
benefits of any of our plans? - ANSWER Use the Summary of
Benefits and cover all the benefits of the plan.
When verifying if a doctor is in the Cigna Healthcare network
which of the following is correct? - ANSWER You can verify
doctors and other providers using the Provider Lookup Tool, you
may also download the weekly provider spreadsheets.
, 2|Page
Which of the following scripts is required to be read verbatim
when enrolling a customer over the phone? - ANSWER
Enrollment script.
Which of the following is true regarding our paper Scope of
Appointment (SOA)? - ANSWER While prospects attending
marketing/sales events do not have to complete an SOA, if
there is a follow-up one-on-one appointment, an SOA must be
completed.
Which of the following is a true statement? - ANSWER In order
to be eligible to receive a commission payment from Cigna,
both the agent and agency must be properly contracted,
licensed, trained, and appointed before making a sale.
Lucas, a licensed agent, has been contracted and appointed by
Cigna Healthcare Medicare. Which of the following does he still
need to do in order to complete all requirements to sell Cigna
Medicare plans? - ANSWER Complete all Cigna training
certification courses and attestations.
Complete Medicare Basics training - AHIP or equivalent.
Both B & C.
