BUS 100 Final Exam with Verified
Answers
The symptoms of employee disengagement described in this video will likely lead to ______ if
the manager does not step in to solve these problems. - ✔✔High turnover
As the video notes, good managers pick up on subtle clues that their employees are disengaged
or unhappy. Picking up on these clues requires a good level of self-awareness, empathy, and
social skills. Managers also need to manage their own emotions so that they do not become
resentful of their employees. In other words, managers must _______ to manage and decrease
counterproductive employee behaviors. - ✔✔demonstrate high emotional intelligence
Suppose that, following the advice given in this video, a manager hires a consultant to
determine the sources of unhappiness in her work team. After spending time with each
employee, the consultant reports the team members' overarching concern that other employee
groups, who work fewer hours and bring in much less revenue, earn more money than they do.
The team's concern is best understood in terms of which motivation theory? - ✔✔equity theory
Sadhana Smiles, the management expert interviewed in this video, identifies several aspects of
employee disengagement, including arriving late, leaving early, pessimism, and negativity. All of
these are examples of: - ✔✔counterproductive behvaiors
The interviewer in this video notes that a higher level of unhappiness among workers tends to
result in more HR-related questions about contractual obligations, employment conditions, and
so on. The employees who ask these questions are likely to have _______ job satisfaction and
_______ organizational commitment. - ✔✔low, low
During the 2020 COVID-19 pandemic, many individuals, especially those in the health care
industry and first responders, stepped forward and worked beyond the normal scope of their
jobs. This is an example of ________. - ✔✔organizational citizenship
Which of the following is a positive employee behavior? - ✔✔organizational citizenship
,Wells Fargo employees created thousands of fake demand deposit accounts to fulfill
performance quotas set by upper management. As managers, the lesson we can learn from this
is that _______ can create ________. - ✔✔performance goals; counterproductive behavior
Ahava is curious and willing to listen to new ideas and to change her own ideas, beliefs, and
attitudes in response to new information. Which "Big Five" personality trait does this BEST
exemplify? - ✔✔openness
_______ is the enduring pattern of behaviors, emotions, and psychological attributes that
characterize an individual. - ✔✔personality
Which "Big Five" personality trait would characterize an individual's attention to detail,
organization, and self-discipline? - ✔✔conscientiousness
Melinda firmly believes that decisions should be made based on facts and logic, not on
emotions or subjective factors. Which dimension of the Myers-Briggs framework does this
describe? - ✔✔thinking
Juan has always been known as an imaginative "big picture" person. He sees the world in terms
of possibilities and abstract concepts rather than realities, and often relies on his instincts or
interpretations of situations or people. Which dimension of the Myers-Briggs framework does
this describe? - ✔✔intuition
Mauricio believes in a leading a healthy lifestyle and works out at a gym three times a week.
Yet, he eats high-calorie candy and cookies at work. This is an example of _______. -
✔✔cognitive dissonance
Attitudes are comprised of three dimensions: intention, affect, and _______. - ✔✔cognitive
, You may like one of your classes, dislike another, and be indifferent toward a third. If the class
you dislike is an elective, you may not be concerned about your grade. But if it is the first course
in your chosen major, your reaction may cause anxiety. Which element of your attitude does
this example best describe? - ✔✔affect
Lula failed to get a promotion and feels that this action was due to a politically motivated boss
or just bad luck, rather than to her lack of skills. People who think that forces beyond their
control dictate what happens to them have _______. - ✔✔external locus of control
Eve tried out for the soccer team at her high school because her classes are virtual, and she
wants to get some exercise. She didn't get accepted to the team. She applied to her former
soccer team but didn't meet the residency requirements. She kept on applying and was finally
accepted to the Sleepy Hollow co-ed soccer team. Which aspect of emotional intelligence does
Eve's behavior exemplify? - ✔✔motivating oneself
Research showed that productivity rose in response to almost any management action that
workers interpreted as special attention. This phenomenon is called________. - ✔✔the
Hawthorne effect
As a supervisor, you expect your employees to work overtime if the job is not done, but your
employees choose to leave at the end of the regular workday. These conflicting expectations
are MOST likely a result of a problem with the ________. - ✔✔psychological contract
You just interviewed a college graduate from another state and even though she has no real
work history, she seems like a perfect fit for the job. She has relocated and can start work soon.
Which inducement will MOST likely appeal to her in her current situation? - ✔✔pay
_______holds that people are naturally energetic, growth-oriented, self-motivated, and
interested in being productive. - ✔✔Theory Y
What are the three acquired needs identified by McClelland's theory? - ✔✔Achievement,
affiliation, and power
Answers
The symptoms of employee disengagement described in this video will likely lead to ______ if
the manager does not step in to solve these problems. - ✔✔High turnover
As the video notes, good managers pick up on subtle clues that their employees are disengaged
or unhappy. Picking up on these clues requires a good level of self-awareness, empathy, and
social skills. Managers also need to manage their own emotions so that they do not become
resentful of their employees. In other words, managers must _______ to manage and decrease
counterproductive employee behaviors. - ✔✔demonstrate high emotional intelligence
Suppose that, following the advice given in this video, a manager hires a consultant to
determine the sources of unhappiness in her work team. After spending time with each
employee, the consultant reports the team members' overarching concern that other employee
groups, who work fewer hours and bring in much less revenue, earn more money than they do.
The team's concern is best understood in terms of which motivation theory? - ✔✔equity theory
Sadhana Smiles, the management expert interviewed in this video, identifies several aspects of
employee disengagement, including arriving late, leaving early, pessimism, and negativity. All of
these are examples of: - ✔✔counterproductive behvaiors
The interviewer in this video notes that a higher level of unhappiness among workers tends to
result in more HR-related questions about contractual obligations, employment conditions, and
so on. The employees who ask these questions are likely to have _______ job satisfaction and
_______ organizational commitment. - ✔✔low, low
During the 2020 COVID-19 pandemic, many individuals, especially those in the health care
industry and first responders, stepped forward and worked beyond the normal scope of their
jobs. This is an example of ________. - ✔✔organizational citizenship
Which of the following is a positive employee behavior? - ✔✔organizational citizenship
,Wells Fargo employees created thousands of fake demand deposit accounts to fulfill
performance quotas set by upper management. As managers, the lesson we can learn from this
is that _______ can create ________. - ✔✔performance goals; counterproductive behavior
Ahava is curious and willing to listen to new ideas and to change her own ideas, beliefs, and
attitudes in response to new information. Which "Big Five" personality trait does this BEST
exemplify? - ✔✔openness
_______ is the enduring pattern of behaviors, emotions, and psychological attributes that
characterize an individual. - ✔✔personality
Which "Big Five" personality trait would characterize an individual's attention to detail,
organization, and self-discipline? - ✔✔conscientiousness
Melinda firmly believes that decisions should be made based on facts and logic, not on
emotions or subjective factors. Which dimension of the Myers-Briggs framework does this
describe? - ✔✔thinking
Juan has always been known as an imaginative "big picture" person. He sees the world in terms
of possibilities and abstract concepts rather than realities, and often relies on his instincts or
interpretations of situations or people. Which dimension of the Myers-Briggs framework does
this describe? - ✔✔intuition
Mauricio believes in a leading a healthy lifestyle and works out at a gym three times a week.
Yet, he eats high-calorie candy and cookies at work. This is an example of _______. -
✔✔cognitive dissonance
Attitudes are comprised of three dimensions: intention, affect, and _______. - ✔✔cognitive
, You may like one of your classes, dislike another, and be indifferent toward a third. If the class
you dislike is an elective, you may not be concerned about your grade. But if it is the first course
in your chosen major, your reaction may cause anxiety. Which element of your attitude does
this example best describe? - ✔✔affect
Lula failed to get a promotion and feels that this action was due to a politically motivated boss
or just bad luck, rather than to her lack of skills. People who think that forces beyond their
control dictate what happens to them have _______. - ✔✔external locus of control
Eve tried out for the soccer team at her high school because her classes are virtual, and she
wants to get some exercise. She didn't get accepted to the team. She applied to her former
soccer team but didn't meet the residency requirements. She kept on applying and was finally
accepted to the Sleepy Hollow co-ed soccer team. Which aspect of emotional intelligence does
Eve's behavior exemplify? - ✔✔motivating oneself
Research showed that productivity rose in response to almost any management action that
workers interpreted as special attention. This phenomenon is called________. - ✔✔the
Hawthorne effect
As a supervisor, you expect your employees to work overtime if the job is not done, but your
employees choose to leave at the end of the regular workday. These conflicting expectations
are MOST likely a result of a problem with the ________. - ✔✔psychological contract
You just interviewed a college graduate from another state and even though she has no real
work history, she seems like a perfect fit for the job. She has relocated and can start work soon.
Which inducement will MOST likely appeal to her in her current situation? - ✔✔pay
_______holds that people are naturally energetic, growth-oriented, self-motivated, and
interested in being productive. - ✔✔Theory Y
What are the three acquired needs identified by McClelland's theory? - ✔✔Achievement,
affiliation, and power
