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Accounts Payable - ANSWER-Money an organization owes its vendors and
suppliers.
Accounts Receivable - ANSWER-Money an organization's customers owe the
organization.
Action Plans - ANSWER-Detailed steps a unit, department, or team will take in
order to achieve short-term objectives.
Amendment - ANSWER-Modification or the Constitution or a law; modification
may be either formal (written) or informal (unwritten).
Assets - ANSWER-Financial, physical, and sometiems intangible properties an
organization owns.
Balance Sheet - ANSWER-Statement of a firm's financial position at a particular
time.
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,Balanced scorecard - ANSWER-Measurement approach that provides an overall
picture of an organization's performance as measured against goals in finance,
customers, internal business processes, and learning and growth.
Bill - ANSWER-Proposal presented to a legislative body for possible enactment as
a law.
Break-even analysis - ANSWER-Analysis that shows point in time at which total
revenue associated with a program is equal to the total cost of the program.
Business Case - ANSWER-Description of an organizational challenge and possible
alternative solutions, arguing for specific solution.
Capacity - ANSWER-To an operations department, the ability to yield output.
Cash flow statement - ANSWER-Record of how much cash is flowing into and
out of an organization, including its sources or destinations.
Centralization - ANSWER-Degree to which decision-making authority is restricted
to higher levels of management in an organization.
Code of ethics - ANSWER-Principles of conduct within an organization that guide
decision making and behavior.
Consumer price index - ANSWER-Measure of the average change over time in the
prices paid by consumers for goods and services.
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,Control - ANSWER-To an operations department, an after-the-fact evaluation of a
company's ability to meet its own specifications and its customers' needs.
Correlation - ANSWER-Measure that indicates the relationship between two
variables.
Cost-benefit analysis - ANSWER-Ratio of value created to cost of creating that
value; allows management to determine the financial impact particular activities
and programs have on an organization's profitability.
Decentralization - ANSWER-Degree to which decision-making authority is given
to lower levels in an organization's hierarchy.
Departmentalization - ANSWER-Way an organization groups jobs to coordinate
work.
Divestiture - ANSWER-Sale by a company of an asset that is not performing well,
that is not core to the company's business, or that is worth more as a separate
entity.
Divisional structure - ANSWER-Organizational structure in which segments ae
separated by product, customer or market, or region.
Due diligence - ANSWER-Process of conducting an intensive investigation of an
organization as one of the first steps in a pending merger or acquisition.
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, Electronic Communications Privacy Act (ECPA) - ANSWER-Act that makes it
unlawful to intercept messages in transmission, access stored information on
electronic communication services, or disclose this information.
Enterprise management - ANSWER-Integrated processes and tools to allow
information sharing and process management across functions, sometimes even
with external partners, such as suppliers.
Environmental scanning - ANSWER-Process that involves a systematic survey and
interpretation of relevant data to identify external opportunities and threats.
Equity - ANSWER-Amount of owners' or shareholders' portion of a business.
Ethics - ANSWER-System of moral principles and values that establish
appropriate conduct.
Extended organization - ANSWER-Alliance between organizations to create
processes and information channels that allow communication and collaboration.
Financial ratios - ANSWER-Calculations designed to describe an organization's
financial health and performance from various perspectives.
Foreign Corrupt Practices Act (FCPA) - ANSWER-Prohibits American companies
from making corrupt payments to foreign officials for the purpose of obtaining or
keeping business.
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