CPI TRAINING EXAM QUESTIONS
AND ANSWERS
A team is looking at its process from the perspective of the material flow (from the
supplier to customer) and information flow (from customer to supplier). What Lean
technique are they using?
A Root Cause Analysis
B 5S
C Kaizen Event
D Value Stream Mapping - Answer-D
Which of the following is a non-value-added activity?
A Product design reviews
B Supplier and vendor assessments
C Inventory reductions
D Inspection of incoming materials - Answer-D
Choose all that apply. A Kaizen Event...
A is typically carried out over a period of a year or two.
B is designed to produce for rapid results.
C brings focus to multiple issues at a time, including cycle time reduction, quality
defects, and process flow improvements.
D comes from the Japanese word "Kaizen" meaning "the place where the truth can be
found." - Answer-B
Which of the following is a condition that drives companies to adopt a Lean approach?
A A desire to achieve lower attrition
B A desire to increase variation in products
C Increasing competition and the need for differentiation
D Shareholder value - Answer-C
Sub-optimization is likely to occur when departments or functions are centered
around....
A making deliveries.
B the customer.
C individual organizational goals.
,D the flow of information. - Answer-C
In more complex projects, the buffer at the end of each task which protects the critical
chain process from variation due to noncritical tasks is the. - Answer-feeding buffer.
The buffer in a theory of constraints system - Answer-protects the critical chain.
In a theory of constraints system, throughput is determined by. - Answer-the system
constraint, or weak link
The drum in a theory of constraints system - Answer-sets the pace.
Policies, rules, measurements, and training are examples of. - Answer-non-physical
constraints.
A TOC tool which is used to examine the cause and effect logic behind the current
situation and which helps determine why that situation is different from its preferred
state is the. - Answer-current reality tree.
In the theory of constraints, the ultimate goal is? - Answer-to make money now and in
the future.
The Prerequisite Tree.. - Answer-is used to help implement decisions once the course
of action has been determined.
In which phase does the team implement the improved solution in full? - Answer-Act
Which step of the A3 does the team define an ongoing process to ensure the gains
obtained from the improved process are maintained? - Answer-Follow-up
In which phase does the team identify and analyze the opportunity or problem? -
Answer-Plan
In which phase does the team measure the effectiveness of the solution and determine
whether it can be improved in any way. - Answer-Check
Is the following statement True or False? Before the team can start the PDCA process
to implement changes, it must first define the problem, identify root causes, and
determine countermeasures. - Answer-True
Applying Lean in the office and service environments focuses on eliminating waste
and.... - Answer-meeting the customer requirement for cycle time.
In Office or Service environments, how is waste typically eliminated and real value
created for the customer? - Answer-By eliminating idle time, bureaucracy, unnecessary
redundancy, and other non value-added activities
, Lean transactional processes can be broken down into two primary functions. What are
those two functions? - Answer-Office, Service
When starting a typical office improvement project, the improvement team will often find
that transactional processes are... - Answer-not very well defined or documented, As a
result it is often difficult to define defects or errors.
What difficulty is often experienced while implementing Lean within a typical office
environment? - Answer-Personnel do not welcome change. They are happy the way
things are
What is one benefit of implementing Lean methodologies within business processes? -
Answer-An improved response to customer requirements
Office or transactional business process improvements are often referred to as what? -
Answer-Business re-engineering
Which Lean tool is very useful in mapping the flow of the information or product through
the office process? It is typically started by using a current layout of the work areas and
drawing out the path of work movement. - Answer-Spaghetti Diagram
When implementing Lean it is important to understand the presence of waste within
both manufacturing and transactional environments. What is the basic difference in
detecting waste in these environments? - Answer-In many cases the office output is
intangible and usually takes the form of information flow
Sub-optimization is likely to occur when departments or functions are centered around. -
Answer-individual organizational goals
Which statement about Lean implementation is false? - Answer-Lean cannot be used
with Quality Management Systems
Who is responsible for providing the organizational structure for supporting Lean? -
Answer-Executive Champion
Which of the following is a condition that drives companies to adopt a Lean approach? -
Answer-Increasing competition and the need for differentiation
Using Lean thinking and principles reduces waste, identifies value streams and which of
the following benefits? - Answer-Allowing the customer to pull product as needed (rather
than pushing product to the customer)
Sub-optimization... - Answer-occurs when each individual function runs at peak
performance without considering other functions or needs.
AND ANSWERS
A team is looking at its process from the perspective of the material flow (from the
supplier to customer) and information flow (from customer to supplier). What Lean
technique are they using?
A Root Cause Analysis
B 5S
C Kaizen Event
D Value Stream Mapping - Answer-D
Which of the following is a non-value-added activity?
A Product design reviews
B Supplier and vendor assessments
C Inventory reductions
D Inspection of incoming materials - Answer-D
Choose all that apply. A Kaizen Event...
A is typically carried out over a period of a year or two.
B is designed to produce for rapid results.
C brings focus to multiple issues at a time, including cycle time reduction, quality
defects, and process flow improvements.
D comes from the Japanese word "Kaizen" meaning "the place where the truth can be
found." - Answer-B
Which of the following is a condition that drives companies to adopt a Lean approach?
A A desire to achieve lower attrition
B A desire to increase variation in products
C Increasing competition and the need for differentiation
D Shareholder value - Answer-C
Sub-optimization is likely to occur when departments or functions are centered
around....
A making deliveries.
B the customer.
C individual organizational goals.
,D the flow of information. - Answer-C
In more complex projects, the buffer at the end of each task which protects the critical
chain process from variation due to noncritical tasks is the. - Answer-feeding buffer.
The buffer in a theory of constraints system - Answer-protects the critical chain.
In a theory of constraints system, throughput is determined by. - Answer-the system
constraint, or weak link
The drum in a theory of constraints system - Answer-sets the pace.
Policies, rules, measurements, and training are examples of. - Answer-non-physical
constraints.
A TOC tool which is used to examine the cause and effect logic behind the current
situation and which helps determine why that situation is different from its preferred
state is the. - Answer-current reality tree.
In the theory of constraints, the ultimate goal is? - Answer-to make money now and in
the future.
The Prerequisite Tree.. - Answer-is used to help implement decisions once the course
of action has been determined.
In which phase does the team implement the improved solution in full? - Answer-Act
Which step of the A3 does the team define an ongoing process to ensure the gains
obtained from the improved process are maintained? - Answer-Follow-up
In which phase does the team identify and analyze the opportunity or problem? -
Answer-Plan
In which phase does the team measure the effectiveness of the solution and determine
whether it can be improved in any way. - Answer-Check
Is the following statement True or False? Before the team can start the PDCA process
to implement changes, it must first define the problem, identify root causes, and
determine countermeasures. - Answer-True
Applying Lean in the office and service environments focuses on eliminating waste
and.... - Answer-meeting the customer requirement for cycle time.
In Office or Service environments, how is waste typically eliminated and real value
created for the customer? - Answer-By eliminating idle time, bureaucracy, unnecessary
redundancy, and other non value-added activities
, Lean transactional processes can be broken down into two primary functions. What are
those two functions? - Answer-Office, Service
When starting a typical office improvement project, the improvement team will often find
that transactional processes are... - Answer-not very well defined or documented, As a
result it is often difficult to define defects or errors.
What difficulty is often experienced while implementing Lean within a typical office
environment? - Answer-Personnel do not welcome change. They are happy the way
things are
What is one benefit of implementing Lean methodologies within business processes? -
Answer-An improved response to customer requirements
Office or transactional business process improvements are often referred to as what? -
Answer-Business re-engineering
Which Lean tool is very useful in mapping the flow of the information or product through
the office process? It is typically started by using a current layout of the work areas and
drawing out the path of work movement. - Answer-Spaghetti Diagram
When implementing Lean it is important to understand the presence of waste within
both manufacturing and transactional environments. What is the basic difference in
detecting waste in these environments? - Answer-In many cases the office output is
intangible and usually takes the form of information flow
Sub-optimization is likely to occur when departments or functions are centered around. -
Answer-individual organizational goals
Which statement about Lean implementation is false? - Answer-Lean cannot be used
with Quality Management Systems
Who is responsible for providing the organizational structure for supporting Lean? -
Answer-Executive Champion
Which of the following is a condition that drives companies to adopt a Lean approach? -
Answer-Increasing competition and the need for differentiation
Using Lean thinking and principles reduces waste, identifies value streams and which of
the following benefits? - Answer-Allowing the customer to pull product as needed (rather
than pushing product to the customer)
Sub-optimization... - Answer-occurs when each individual function runs at peak
performance without considering other functions or needs.
