CPI Training Test Questions and
Answers
The verbal escalation continuum is an expansion of which behavior level of the crisis
development model? - Answer-Defensive
Removing potential hazards in your environment can improve safety - Answer-True
When you notice your coworker in a situation that continues to escalate what should
you do? - Answer-Use a coordinated and collaborative approach
The physical skills review framework allows you to reflect on the suitability of each
restrictive intervention to maximize safety and minimize _________ - Answer-Harm
Restrictive interventions should always be considered as a last resort - Answer-True
The Decision Making Matrix assesses risks based on likelihood and - Answer-severity
During the control phase of the COPING Model you want to _______________ -
Answer-Ensure all parties have returned to a calm, controlled state
How can you support staff after a crisis - Answer-Ask the person if they want to talk
about the incident
The COPING Model helps your organization support staff and the people in your care
with a restorative approach - Answer-True
What is the goal when de-escalating crisis behavior? - Answer-Tension Reduction
Once someone reaches tension reduction, no further action is needed. - Answer-False
all behavior is a form of communication - Answer-True
The Directive Staff approach is a response to which Crisis Development Model behavior
level? - Answer-Defensive
When a person is in a tension reduction, what is an appropriate response? - Answer-
Re-establish the relationship
Answers
The verbal escalation continuum is an expansion of which behavior level of the crisis
development model? - Answer-Defensive
Removing potential hazards in your environment can improve safety - Answer-True
When you notice your coworker in a situation that continues to escalate what should
you do? - Answer-Use a coordinated and collaborative approach
The physical skills review framework allows you to reflect on the suitability of each
restrictive intervention to maximize safety and minimize _________ - Answer-Harm
Restrictive interventions should always be considered as a last resort - Answer-True
The Decision Making Matrix assesses risks based on likelihood and - Answer-severity
During the control phase of the COPING Model you want to _______________ -
Answer-Ensure all parties have returned to a calm, controlled state
How can you support staff after a crisis - Answer-Ask the person if they want to talk
about the incident
The COPING Model helps your organization support staff and the people in your care
with a restorative approach - Answer-True
What is the goal when de-escalating crisis behavior? - Answer-Tension Reduction
Once someone reaches tension reduction, no further action is needed. - Answer-False
all behavior is a form of communication - Answer-True
The Directive Staff approach is a response to which Crisis Development Model behavior
level? - Answer-Defensive
When a person is in a tension reduction, what is an appropriate response? - Answer-
Re-establish the relationship
