CMN 3V Final Exam Questions with Verified Solutions
STAR Method - Answers Situation, Task, Actions, Results
Perception - Answers Process by which we interpret our experiences and come to our unique
understandings and use it
How to Improve Perceptions - Answers Gain Competence
Proximity - Answers Tend to think that things that are closer together go together
Similarity - Answers Similar looking or similar acting things belong together
Difference - Answers The item that looks or acts different from the rest doesn't belong with the
group
Intercultural Communication - Answers Communication between people from different cultures
who have different world views that may lead to different interpretations and expectations
Contextual Differences - Answers Information that surrounds a map, how people receive
information, deliver, interpret messages
Individualistic cultures - Answers Rely on low context communication, value and individuals
achievements, satisfaction, individualistic thinking, privacy/personal space, little attention to
hierarchy or status
Collectivist cultures - Answers Rely on high context communication, good of the group before
individual interests, obligation and loyalty over personal achievements, group perspective,
cooperation, group decision making, clear hierarchy
Challenges with intercultural relationships - Answers Anxiety, Ethnocentrism, Discrimination
Anxiety - Answers People might become anxious about how they might be perceived when
communicating with someone from another culture
Ethnocentrism - Answers Superiority of one's cultural group, see others as less, bias on behalf
of own culture. Often trapped my cultural stereotypes
Discrimination - Answers Negative behavior toward person/group based only on their
membership in a particular group, class, or category
Schemas - Answers How we take in information and process it in form patterns and create
meaning. Helps us understand how things work or how they should work
Assimilation - Answers New info is incorporated into preexisting schema
Accommodation - Answers Existing schemas altered or new schemas created
, Challenges with Schemas - Answers limits us to not always focus on what's around us but to
instead make assumptions and confirm our pre existing beliefs and ideas
Mindlessness - Answers Reduced cognitive activity, inaccurate recall, and uncritical evaluation
Selective Perception - Answers Select info based on existing schemas (in bias manner)
Distorted perceptions - Answers Judge events that are vivid to us
Undue Influence - Answers Gives info more credibility if it defends our schemas
Attributions - Answers Use personal characteristics to try and explain behavior
Internal Attributions - Answers Attributed behavior to their personality
External Attributions - Answers Attribute behavior to something out of a person's control
Fundamental Attribution Error - Answers Overemphasize the internal and underestimate the
external causes of behavior we see in others but opposite is true about ourselves
Self-serving bias - Answers See someone do something; attribute to their personality rather than
they situation they might be in.
Horn Effect - Answers Initial negative perception leads us to view later interactions as negative
Halo Effect - Answers Initial positive perception leads us to view later interactions as positive
Maslow's Hierarchy of Needs - Answers physiological, safety, love/belonging, esteem, self-
actualization
Interpersonal Needs - Answers Needs of affection, control, belonging
Overpersonals - Answers People who have a strong need to be liked and constantly seek
attention from others
Underpersonals - Answers People who seek limited interactions. Schutz would describe your
efforts to control your situation as autocratic
Abdicrats - Answers Shift the burn of responsibility from themselves to others, looking to others
for a sense of control
Democrats - Answers Share the need between the individual and the group
Sources of Power - Answers Expert/Knowledge, Referent, Legitimate, Reward, Coercive
Expert/ Knowledge Power - Answers "knowledge is power", valued knowledge earns respect
Referent Power - Answers Perceived attractiveness or worthiness interpersonal relationships a
person has within an organization, if someone is liked, they will go further within the company
STAR Method - Answers Situation, Task, Actions, Results
Perception - Answers Process by which we interpret our experiences and come to our unique
understandings and use it
How to Improve Perceptions - Answers Gain Competence
Proximity - Answers Tend to think that things that are closer together go together
Similarity - Answers Similar looking or similar acting things belong together
Difference - Answers The item that looks or acts different from the rest doesn't belong with the
group
Intercultural Communication - Answers Communication between people from different cultures
who have different world views that may lead to different interpretations and expectations
Contextual Differences - Answers Information that surrounds a map, how people receive
information, deliver, interpret messages
Individualistic cultures - Answers Rely on low context communication, value and individuals
achievements, satisfaction, individualistic thinking, privacy/personal space, little attention to
hierarchy or status
Collectivist cultures - Answers Rely on high context communication, good of the group before
individual interests, obligation and loyalty over personal achievements, group perspective,
cooperation, group decision making, clear hierarchy
Challenges with intercultural relationships - Answers Anxiety, Ethnocentrism, Discrimination
Anxiety - Answers People might become anxious about how they might be perceived when
communicating with someone from another culture
Ethnocentrism - Answers Superiority of one's cultural group, see others as less, bias on behalf
of own culture. Often trapped my cultural stereotypes
Discrimination - Answers Negative behavior toward person/group based only on their
membership in a particular group, class, or category
Schemas - Answers How we take in information and process it in form patterns and create
meaning. Helps us understand how things work or how they should work
Assimilation - Answers New info is incorporated into preexisting schema
Accommodation - Answers Existing schemas altered or new schemas created
, Challenges with Schemas - Answers limits us to not always focus on what's around us but to
instead make assumptions and confirm our pre existing beliefs and ideas
Mindlessness - Answers Reduced cognitive activity, inaccurate recall, and uncritical evaluation
Selective Perception - Answers Select info based on existing schemas (in bias manner)
Distorted perceptions - Answers Judge events that are vivid to us
Undue Influence - Answers Gives info more credibility if it defends our schemas
Attributions - Answers Use personal characteristics to try and explain behavior
Internal Attributions - Answers Attributed behavior to their personality
External Attributions - Answers Attribute behavior to something out of a person's control
Fundamental Attribution Error - Answers Overemphasize the internal and underestimate the
external causes of behavior we see in others but opposite is true about ourselves
Self-serving bias - Answers See someone do something; attribute to their personality rather than
they situation they might be in.
Horn Effect - Answers Initial negative perception leads us to view later interactions as negative
Halo Effect - Answers Initial positive perception leads us to view later interactions as positive
Maslow's Hierarchy of Needs - Answers physiological, safety, love/belonging, esteem, self-
actualization
Interpersonal Needs - Answers Needs of affection, control, belonging
Overpersonals - Answers People who have a strong need to be liked and constantly seek
attention from others
Underpersonals - Answers People who seek limited interactions. Schutz would describe your
efforts to control your situation as autocratic
Abdicrats - Answers Shift the burn of responsibility from themselves to others, looking to others
for a sense of control
Democrats - Answers Share the need between the individual and the group
Sources of Power - Answers Expert/Knowledge, Referent, Legitimate, Reward, Coercive
Expert/ Knowledge Power - Answers "knowledge is power", valued knowledge earns respect
Referent Power - Answers Perceived attractiveness or worthiness interpersonal relationships a
person has within an organization, if someone is liked, they will go further within the company
