TEST BANK FOR OPERATIONS AND SUPPLY CHAIN MANAGEMENT 17TH EDITION BY F. ROBERT JACOBS AND RICHARD B. CHASE (CHAPTER 1-14 WITH ANSWER KEYS)

TEST BANK FOR OPERATIONS AND SUPPLY CHAIN
MANAGEMENT 17TH EDITION BY F. ROBERT JACOBS AND
RICHARD B. CHASE (CHAPTER 1-14 WITH ANSWER KEYS)




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,TABLE OF CONTENTS

Chapter 01 Operations and Supply Chain Management ................................................................ 3
Chapter 01 Operations and Supply Chain Management Answer Key .................................... 23
Chapter 02 Strategy and Sustainability ............................................................................................. 59
Chapter 02 Strategy and Sustainability Answer Key .................................................................... 85
Chapter 03 Strategic Capacity Management............................................................................... 125
Chapter 03 Strategic Capacity Management Answer Key ..................................................... 147
Chapter 04 Production Processes .................................................................................................... 188
Chapter 04 Production Processes Answer Key ........................................................................... 215
Chapter 05 Service Processes ........................................................................................................... 255
Chapter 05 Service Processes Answer Key ................................................................................. 288
Chapter 06 Quality Management and Six Sigma .......................................................................... 335
Chapter 06 Quality Management and Six Sigma Answer Key ................................................. 388
Chapter 07 Projects ............................................................................................................................ 469
Chapter 07 Projects Answer Key .................................................................................................. 507
Chapter 08 Global Sourcing and Procurement ............................................................................. 569
Chapter 08 Global Sourcing and Procurement Answer Key .................................................... 598
Chapter 09 Location, Logistics, and Distribution ............................................................................ 638
Chapter 09 Location, Logistics, and Distribution Answer Key ................................................... 662
Chapter 10 Lean and Sustainable Supply Chains .......................................................................... 698
Chapter 10 Lean and Sustainable Supply Chains Answer Key ................................................ 728
Chapter 11 Demand Management and Forecasting ................................................................... 775
Chapter 11 Demand Management and Forecasting Answer Key ......................................... 816
Chapter 12 Aggregate Operations Planning ................................................................................. 889
Chapter 12 Aggregate Operations Planning Answer Key ........................................................ 916
Chapter 13 Inventory Control ........................................................................................................... 956
Chapter 13 Inventory Control Answer Key .................................................................................. 999
Chapter 14 Material Requirements Planning ................................................................................ 1069
Chapter 14 Material Requirements Planning Answer Key ...................................................... 1104




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,CHAPTER 01 OPERATIONS AND SUPPLY CHAIN MANAGEMENT




Learning Objectives for Chapter 1

1. Understand why it is important to study operations and supply chain management.

2. Define efficient and effective operations.

3. Categorize operations and supply chain processes.

4. Contrast differences between services and goods producing processes.

5. Identify operations and supply chain management career opportunities.

6. Describe how the field has developed over time.



True / False Questions




1. Efficiency means doing the right things to create the most value for the company. True
False




2. Effectiveness means doing the right things to create the most value for the company.
True False




3. A doctor completes a surgical procedure on a patient without error. The patient dies
anyway. In operations management terms, we could refer to this doctor as being efficient but
not effective.



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, True False




Operations and Supply Chain Management



4. A worker can be efficient without being effective. True False




5. A process can be effective without being efficient. True False




6. Operations and supply management is defined as the design, operation, and
improvement of the systems that create and deliver the firm's primary products and services.

True False




7. The term "value" refers to the relationship between quality and the price paid by the
consumer.

True False




Operations and Supply Chain Management



8. Attempting to balance the desire to efficiently use resources while providing a highly
effective service may create conflict between the two goals.


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