1-1
,SolutionManualfor Dennis,Wixom,RothSystemsAnalysisandDesign,8th
m m m m m m m m m m
Edition
m
Chapter1:TheSystemsAnalystand m m m
InformationSystemsDevelopment
m m m
Answer to Your Turn 1-1: Being an Analyst
m m m m m m m
Student answers will vary, depending on their preferences regarding being a: 1)
m m m m m m m m m m m
systems analyst, 2) business analyst, 3) requirements analyst, 4) infrastructure
m m m m m m m m m m
analyst, or 5) change management analyst. Verify that the student has correctly
m m m m m m m m m m m m
associated the skills needed with the type of analyst for which they aspire and that
m m m m m m m m m m m m m m m
the student has created a plan to acquire those skills. The roles and the names used
m m m m m m m m m m m m m m m m
to describe them may vary from organization to organization.
m m m m m m m m m
Answer to Your Turn 1-2: Implementing a Satellite Data Network
m m m m m m m m m
While answers may vary, answers might include the following:
m m m m m m m m
1. A cost-benefit analysis, along with other financial processes (ROI, etc.) would
m m m m m m m m m m
certainly reveal that a just-in-time (JIT) inventory can reduce inventory costs
m m m m m m m m m m m
and increase revenue. A standard communication line, encrypted or not, would
m m m m m m m m m m m
not be able to handle the high bandwidth needed for data, voice and video
m m m m m m m m m m m m m m
transmissions.
m
2. A competitor would be able to narrow the gap by adopting the JIT type of
m m m m m m m m m m m m m m
inventory management. Voice and video are not necessary to keep the
m m m m m m m m m m m
inventory up to date on a timely basis, data transmissions alone would work
m m m m m m m m m m m m m
well. m
1-2
, Answer to Your Turn 1-3: Too Much Paper, Part 1
m m m m m m m m m
System Request
m m
Element Description
Sponsor Document Manager. m
Business Need m Increase efficiency in storing, updating, and retrieving
m m m m m m
minformation on employee injury claims. m m m m
Business Requirements m Automated system which allows for electronic m m m m m
msubmission of reports via a secure web site. m m m m m m m
Business Value m Reduce response time for employee inquiries, increase
m m m m m m
meffectiveness of storing, updating, and retrieving m m m m m
memployee injury claims. Reduce storage costs of paper
m m m m m m m
files.
Special Issues m Must have someone who understands how to create and
m m m m m m m m
mmaintain a secure web site. Must have resources to
m m m m m m m m
mmigrate paper files to data storage. Must work within
m m m m m m m m
HIPAA guidelines to ensure that medical documents
m m m m m m
mare treated according to regulations.
m m m m
Answer to Your Turn 1-4: Too Much Paper, Part 2
m m m m m m m m m
1. Issues arising from digital signatures and electronic documents typically focus
m m m m m m m m m
on establishing validity for signatures and originators. As these issues can be
m m m m m m m m m m m m
overcome using certificates and encryption, they don‘t necessarily affect the
m m m m m m m m m m
project feasibility. However, they do need to be addressed.
m m m m m m m m m
2. Answers will vary. The project champion, organizational management, and
m m m m m m m m
perhaps most importantly a subset of the stakeholders must believe in and
m m m m m m m m m m m m
show support for the project. One solution would be to plan and provide for
m m m m m m m m m m m m m m
sufficient training that demonstrates how their jobs might be easier to
m m m m m m m m m m m
accomplish with the automated system.
m m m m m
Answer to Concepts in Action 1-A: An Array of IT Failures
m m m m m m m m m m
Qantas provides for an ―ice-breaker‖ discussion topic for the first class. Perhaps
m m m m m m m m m m m
group the students and have them discuss this company and then provide for class
m m m m m m m m m m m m m m
discussion about the importance of IT project success.
m m m m m m m m
Answer to Concepts in Action 1-B: BPI on the Farm
m m m m m m m m m
Efficiency gains are mentioned in this Concept in Action. What are the drawbacks to
m m m m m m m m m m m m m
this scenario? Is it as easy as it seems? Issues such as Wi-Fi coverage on a farm,
m m m m m m m m m m m m m m m m m
perhaps even cellular coverage can come into play as can weather, dust, and other
m m m m m m m m m m m m m m
issues inherent with a farming enterprise.
m m m m m m
1-3
, Answer to Concepts in Action 1-C: Interview with Don Hallacy, President,
Technology Services, Sprint Corporation
This is an opportune time to identify the responsibilities of the differing roles that an
m m m m m m m m m m m m m m
analyst serves.
m m
Answer to Concepts in Action 1-D: Intangible Value at Carlson Hospitality
m m m m m m m m m m
Carlson Hospitality can use the information from the survey to determine whether
m m m m m m m m m m m
the one-point increase in market share revenue ($20 million per point) will offset
m m m m m m m m m m m m m
costs associated with increasing the level of services to high-quality customers
m m m m m m m m m m m
which would result in a 10% increase in customer satisfaction.
m m m m m m m m m m
Answer to Concepts in Action 1-E: Return on Investment
m m m m m m m m
1. One method for determining a return on investment is to complete a Cost-
m m m m m m m m m m m m
Benefit Analysis using the Present Value Method. Many of the costs for server
m m m m m m m m m m m m
virtualization are associated with the initial construction: physical manipulation
m m m m m m m m m
of the servers and software licensing. The ongoing costs of labor in updating
m m m m m m m m m m m m m
and accessing tables would be relatively small. Using this type of analysis
m m m m m m m m m m m m
would allow the project sponsors to show how the benefits of the virtualization
m m m m m m m m m m m m m
would be realized on a long term basis.
m m m m m m m m
2. Implementing a major change to a system should certainly include a systems
m m m m m m m m m m m
analyst. Systems analysts typically have a broad view of the system, and would
m m m m m m m m m m m m m
be able to ascertain how virtualizing the servers will affect the whole system.
m m m m m m m m m m m m m
Answers to End of Chapter Questions m m m m m
1. List and describe the six general skills all project team members should have.
m m m m m m m m m m m m
[1] Technical skills (knowledge of how to employ technology in development
m m m m m m m m m m
msystem solutions). [2] Business skills (knowledge of how to apply IT to business
m m m m m m m m m m m m
mproblems to achieve a valuable solution). [3] Analytical skills (ability to solve
m m m m m m m m m m m
mcomplex problems). m
[4] Interpersonal skills (oral and written communication skills with both technical
m m m m m m m m m m
mand non-technical audiences). [5] Management skills (ability to manage others and
m m m m m m m m m m
mcope with an uncertain environment). [6] Ethical skills (ability to deal with others
m m m m m m m m m m m m
mhonestly and ethically). m m
2. What are the major roles on a project team?
m m m m m m m m
1-4
,SolutionManualfor Dennis,Wixom,RothSystemsAnalysisandDesign,8th
m m m m m m m m m m
Edition
m
Chapter1:TheSystemsAnalystand m m m
InformationSystemsDevelopment
m m m
Answer to Your Turn 1-1: Being an Analyst
m m m m m m m
Student answers will vary, depending on their preferences regarding being a: 1)
m m m m m m m m m m m
systems analyst, 2) business analyst, 3) requirements analyst, 4) infrastructure
m m m m m m m m m m
analyst, or 5) change management analyst. Verify that the student has correctly
m m m m m m m m m m m m
associated the skills needed with the type of analyst for which they aspire and that
m m m m m m m m m m m m m m m
the student has created a plan to acquire those skills. The roles and the names used
m m m m m m m m m m m m m m m m
to describe them may vary from organization to organization.
m m m m m m m m m
Answer to Your Turn 1-2: Implementing a Satellite Data Network
m m m m m m m m m
While answers may vary, answers might include the following:
m m m m m m m m
1. A cost-benefit analysis, along with other financial processes (ROI, etc.) would
m m m m m m m m m m
certainly reveal that a just-in-time (JIT) inventory can reduce inventory costs
m m m m m m m m m m m
and increase revenue. A standard communication line, encrypted or not, would
m m m m m m m m m m m
not be able to handle the high bandwidth needed for data, voice and video
m m m m m m m m m m m m m m
transmissions.
m
2. A competitor would be able to narrow the gap by adopting the JIT type of
m m m m m m m m m m m m m m
inventory management. Voice and video are not necessary to keep the
m m m m m m m m m m m
inventory up to date on a timely basis, data transmissions alone would work
m m m m m m m m m m m m m
well. m
1-2
, Answer to Your Turn 1-3: Too Much Paper, Part 1
m m m m m m m m m
System Request
m m
Element Description
Sponsor Document Manager. m
Business Need m Increase efficiency in storing, updating, and retrieving
m m m m m m
minformation on employee injury claims. m m m m
Business Requirements m Automated system which allows for electronic m m m m m
msubmission of reports via a secure web site. m m m m m m m
Business Value m Reduce response time for employee inquiries, increase
m m m m m m
meffectiveness of storing, updating, and retrieving m m m m m
memployee injury claims. Reduce storage costs of paper
m m m m m m m
files.
Special Issues m Must have someone who understands how to create and
m m m m m m m m
mmaintain a secure web site. Must have resources to
m m m m m m m m
mmigrate paper files to data storage. Must work within
m m m m m m m m
HIPAA guidelines to ensure that medical documents
m m m m m m
mare treated according to regulations.
m m m m
Answer to Your Turn 1-4: Too Much Paper, Part 2
m m m m m m m m m
1. Issues arising from digital signatures and electronic documents typically focus
m m m m m m m m m
on establishing validity for signatures and originators. As these issues can be
m m m m m m m m m m m m
overcome using certificates and encryption, they don‘t necessarily affect the
m m m m m m m m m m
project feasibility. However, they do need to be addressed.
m m m m m m m m m
2. Answers will vary. The project champion, organizational management, and
m m m m m m m m
perhaps most importantly a subset of the stakeholders must believe in and
m m m m m m m m m m m m
show support for the project. One solution would be to plan and provide for
m m m m m m m m m m m m m m
sufficient training that demonstrates how their jobs might be easier to
m m m m m m m m m m m
accomplish with the automated system.
m m m m m
Answer to Concepts in Action 1-A: An Array of IT Failures
m m m m m m m m m m
Qantas provides for an ―ice-breaker‖ discussion topic for the first class. Perhaps
m m m m m m m m m m m
group the students and have them discuss this company and then provide for class
m m m m m m m m m m m m m m
discussion about the importance of IT project success.
m m m m m m m m
Answer to Concepts in Action 1-B: BPI on the Farm
m m m m m m m m m
Efficiency gains are mentioned in this Concept in Action. What are the drawbacks to
m m m m m m m m m m m m m
this scenario? Is it as easy as it seems? Issues such as Wi-Fi coverage on a farm,
m m m m m m m m m m m m m m m m m
perhaps even cellular coverage can come into play as can weather, dust, and other
m m m m m m m m m m m m m m
issues inherent with a farming enterprise.
m m m m m m
1-3
, Answer to Concepts in Action 1-C: Interview with Don Hallacy, President,
Technology Services, Sprint Corporation
This is an opportune time to identify the responsibilities of the differing roles that an
m m m m m m m m m m m m m m
analyst serves.
m m
Answer to Concepts in Action 1-D: Intangible Value at Carlson Hospitality
m m m m m m m m m m
Carlson Hospitality can use the information from the survey to determine whether
m m m m m m m m m m m
the one-point increase in market share revenue ($20 million per point) will offset
m m m m m m m m m m m m m
costs associated with increasing the level of services to high-quality customers
m m m m m m m m m m m
which would result in a 10% increase in customer satisfaction.
m m m m m m m m m m
Answer to Concepts in Action 1-E: Return on Investment
m m m m m m m m
1. One method for determining a return on investment is to complete a Cost-
m m m m m m m m m m m m
Benefit Analysis using the Present Value Method. Many of the costs for server
m m m m m m m m m m m m
virtualization are associated with the initial construction: physical manipulation
m m m m m m m m m
of the servers and software licensing. The ongoing costs of labor in updating
m m m m m m m m m m m m m
and accessing tables would be relatively small. Using this type of analysis
m m m m m m m m m m m m
would allow the project sponsors to show how the benefits of the virtualization
m m m m m m m m m m m m m
would be realized on a long term basis.
m m m m m m m m
2. Implementing a major change to a system should certainly include a systems
m m m m m m m m m m m
analyst. Systems analysts typically have a broad view of the system, and would
m m m m m m m m m m m m m
be able to ascertain how virtualizing the servers will affect the whole system.
m m m m m m m m m m m m m
Answers to End of Chapter Questions m m m m m
1. List and describe the six general skills all project team members should have.
m m m m m m m m m m m m
[1] Technical skills (knowledge of how to employ technology in development
m m m m m m m m m m
msystem solutions). [2] Business skills (knowledge of how to apply IT to business
m m m m m m m m m m m m
mproblems to achieve a valuable solution). [3] Analytical skills (ability to solve
m m m m m m m m m m m
mcomplex problems). m
[4] Interpersonal skills (oral and written communication skills with both technical
m m m m m m m m m m
mand non-technical audiences). [5] Management skills (ability to manage others and
m m m m m m m m m m
mcope with an uncertain environment). [6] Ethical skills (ability to deal with others
m m m m m m m m m m m m
mhonestly and ethically). m m
2. What are the major roles on a project team?
m m m m m m m m
1-4
