Quality Management Theorists UPDATED
ACTUAL Questions and CORRECT
Answers
Subir Chowdhury - CORRECT ANSWER - Believes in continuous improvement to
prevent process errors.
Quality Responsibility - CORRECT ANSWER - Quality is the responsibility of every
individual in an organization.
Quality Begins at the Top - CORRECT ANSWER - The commitment to quality starts with
top-level management.
Phillip Crosby - CORRECT ANSWER - Engages business executives in quality and
originated the zero defects concept.
Management Commitment - CORRECT ANSWER - Management must clearly
demonstrate their commitment to quality.
Quality Improvement Teams - CORRECT ANSWER - Form teams with representatives
from each department to improve quality.
Measurement of Quality Problems - CORRECT ANSWER - Determine how to measure
current and potential quality problems.
Cost of Quality - CORRECT ANSWER - Evaluate the cost of quality and use it as a
management tool.
Quality Awareness - CORRECT ANSWER - Raise the quality awareness and personal
concerns of all employees.
, Problem Correction - CORRECT ANSWER - Take formal actions to correct problems
identified through previous steps.
Zero Defects Program - CORRECT ANSWER - Establish a committee and train all
employees for the zero defects program.
Zero Defects Day - CORRECT ANSWER - Hold a special day to emphasize the change
towards zero defects.
Improvement Goals - CORRECT ANSWER - Encourage individuals and groups to
establish improvement goals.
Obstacle Communication - CORRECT ANSWER - Encourage employees to communicate
obstacles in achieving improvement goals.
Recognition and Appreciation - CORRECT ANSWER - Recognize and appreciate those
who participate in the quality improvement program.
Quality Councils - CORRECT ANSWER - Establish quality councils for regular
communication.
Continuous Improvement - CORRECT ANSWER - Emphasize that the quality
improvement program never ends.
W. Edwards Deming - CORRECT ANSWER - Contributed to sampling techniques,
management principles, and the system of profound knowledge.
Appreciation of a System - CORRECT ANSWER - Understanding the process approach
and the importance of a system.
ACTUAL Questions and CORRECT
Answers
Subir Chowdhury - CORRECT ANSWER - Believes in continuous improvement to
prevent process errors.
Quality Responsibility - CORRECT ANSWER - Quality is the responsibility of every
individual in an organization.
Quality Begins at the Top - CORRECT ANSWER - The commitment to quality starts with
top-level management.
Phillip Crosby - CORRECT ANSWER - Engages business executives in quality and
originated the zero defects concept.
Management Commitment - CORRECT ANSWER - Management must clearly
demonstrate their commitment to quality.
Quality Improvement Teams - CORRECT ANSWER - Form teams with representatives
from each department to improve quality.
Measurement of Quality Problems - CORRECT ANSWER - Determine how to measure
current and potential quality problems.
Cost of Quality - CORRECT ANSWER - Evaluate the cost of quality and use it as a
management tool.
Quality Awareness - CORRECT ANSWER - Raise the quality awareness and personal
concerns of all employees.
, Problem Correction - CORRECT ANSWER - Take formal actions to correct problems
identified through previous steps.
Zero Defects Program - CORRECT ANSWER - Establish a committee and train all
employees for the zero defects program.
Zero Defects Day - CORRECT ANSWER - Hold a special day to emphasize the change
towards zero defects.
Improvement Goals - CORRECT ANSWER - Encourage individuals and groups to
establish improvement goals.
Obstacle Communication - CORRECT ANSWER - Encourage employees to communicate
obstacles in achieving improvement goals.
Recognition and Appreciation - CORRECT ANSWER - Recognize and appreciate those
who participate in the quality improvement program.
Quality Councils - CORRECT ANSWER - Establish quality councils for regular
communication.
Continuous Improvement - CORRECT ANSWER - Emphasize that the quality
improvement program never ends.
W. Edwards Deming - CORRECT ANSWER - Contributed to sampling techniques,
management principles, and the system of profound knowledge.
Appreciation of a System - CORRECT ANSWER - Understanding the process approach
and the importance of a system.
