Quality Management Overview UPDATED
ACTUAL Questions and CORRECT
Answers
Quality - CORRECT ANSWER - Degree to which inherent characteristics fulfill
requirements, focusing on customer satisfaction.
Craftsmanship and Guilds - CORRECT ANSWER - Early practice of quality during the
age of craftsmanship and guilds.
First Industrial Revolution - CORRECT ANSWER - Period where quality practices were
developed and improved.
Taylor System - CORRECT ANSWER - System focusing on efficiency and
standardization in production.
SQC - CORRECT ANSWER - Statistical Quality Control method for quality assurance.
TQM - CORRECT ANSWER - Total Quality Management approach for continuous
improvement.
Quality 4.0 - CORRECT ANSWER - Quality concept in the current 4th industrial
revolution.
ISO 9000 - CORRECT ANSWER - Quality standard defining quality as inherent
characteristics fulfilling requirements.
Philosophy of Quality - CORRECT ANSWER - Attitude towards work, customers, and
shared goals reflecting in product/service delivery.
, Leadership Philosophy - CORRECT ANSWER - Top-down commitment to quality
affecting organizational culture and behavior.
Laboratory Quality Perception - CORRECT ANSWER - Evaluation of quality in
laboratories based on provided products or services.
Customer Satisfaction - CORRECT ANSWER - Key factor in quality, reflecting the value
perceived by customers.
Inherent Characteristics - CORRECT ANSWER - Permanent traits existing within a
product or service.
Phlebotomy - CORRECT ANSWER - Procedure involving the puncture of a vein for
blood collection
Quality Assurance - CORRECT ANSWER - Ensuring good quality laboratory results
through systematic processes
Proficiency Testing - CORRECT ANSWER - Determining good quality services by
testing the proficiency of a laboratory
Quality Control (QC) - CORRECT ANSWER - Process monitoring accuracy and
precision in laboratory testing
Validation - CORRECT ANSWER - Confirming the reliability of patient test results based
on QC
Corrective Action - CORRECT ANSWER - Necessary steps taken when QC results are
not within acceptable limits
ACTUAL Questions and CORRECT
Answers
Quality - CORRECT ANSWER - Degree to which inherent characteristics fulfill
requirements, focusing on customer satisfaction.
Craftsmanship and Guilds - CORRECT ANSWER - Early practice of quality during the
age of craftsmanship and guilds.
First Industrial Revolution - CORRECT ANSWER - Period where quality practices were
developed and improved.
Taylor System - CORRECT ANSWER - System focusing on efficiency and
standardization in production.
SQC - CORRECT ANSWER - Statistical Quality Control method for quality assurance.
TQM - CORRECT ANSWER - Total Quality Management approach for continuous
improvement.
Quality 4.0 - CORRECT ANSWER - Quality concept in the current 4th industrial
revolution.
ISO 9000 - CORRECT ANSWER - Quality standard defining quality as inherent
characteristics fulfilling requirements.
Philosophy of Quality - CORRECT ANSWER - Attitude towards work, customers, and
shared goals reflecting in product/service delivery.
, Leadership Philosophy - CORRECT ANSWER - Top-down commitment to quality
affecting organizational culture and behavior.
Laboratory Quality Perception - CORRECT ANSWER - Evaluation of quality in
laboratories based on provided products or services.
Customer Satisfaction - CORRECT ANSWER - Key factor in quality, reflecting the value
perceived by customers.
Inherent Characteristics - CORRECT ANSWER - Permanent traits existing within a
product or service.
Phlebotomy - CORRECT ANSWER - Procedure involving the puncture of a vein for
blood collection
Quality Assurance - CORRECT ANSWER - Ensuring good quality laboratory results
through systematic processes
Proficiency Testing - CORRECT ANSWER - Determining good quality services by
testing the proficiency of a laboratory
Quality Control (QC) - CORRECT ANSWER - Process monitoring accuracy and
precision in laboratory testing
Validation - CORRECT ANSWER - Confirming the reliability of patient test results based
on QC
Corrective Action - CORRECT ANSWER - Necessary steps taken when QC results are
not within acceptable limits
