WGU D336 exam with verified ANSWERS |\ |\ |\ |\ |\
Service management - CORRECT ANSWERS ✔✔A set of
|\ |\ |\ |\ |\ |\ |\ |\
specialized orgnaizational capabilities for enabling value to|\ |\ |\ |\ |\ |\ |\
customers in the form of services. |\ |\ |\ |\ |\
Value - CORRECT ANSWERS ✔✔The percieved benefits,
|\ |\ |\ |\ |\ |\ |\
usefulness and importnace of something |\ |\ |\ |\
User - CORRECT ANSWERS ✔✔A person who uses the service
|\ |\ |\ |\ |\ |\ |\ |\ |\
Customer - CORRECT ANSWERS ✔✔Defines requirements for
|\ |\ |\ |\ |\ |\ |\
services
Sponsor - CORRECT ANSWERS ✔✔Authorizes budgets for services
|\ |\ |\ |\ |\ |\ |\
Supplier - CORRECT ANSWERS ✔✔External partner who provides
|\ |\ |\ |\ |\ |\ |\ |\
services to the orgnaization |\ |\ |\
Organization - CORRECT ANSWERS ✔✔A group of people that has |\ |\ |\ |\ |\ |\ |\ |\ |\
its own functions, responsibilities, and authorities to achieve
|\ |\ |\ |\ |\ |\ |\ |\ |\
specific objectives. |\
Service - CORRECT ANSWERS ✔✔The means of enabling value
|\ |\ |\ |\ |\ |\ |\ |\ |\
co-creation by facilitating outcomes that customers want to |\ |\ |\ |\ |\ |\ |\ |\
achieve without the customer having to manage specific costs
|\ |\ |\ |\ |\ |\ |\ |\ |\
and risks.|\
, Product - CORRECT ANSWERS ✔✔Configuration of resources,
|\ |\ |\ |\ |\ |\ |\
created by the orgnaization, that will be potentially valuable to
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
customers.
Service offering - CORRECT ANSWERS ✔✔A specific mix of
|\ |\ |\ |\ |\ |\ |\ |\ |\
services and products sold to a specific customer
|\ |\ |\ |\ |\ |\ |\
Goods - CORRECT ANSWERS ✔✔Ownership is transferred to
|\ |\ |\ |\ |\ |\ |\ |\
customer
Access to resources - CORRECT ANSWERS ✔✔customer is allowed
|\ |\ |\ |\ |\ |\ |\ |\
to use it
|\ |\ |\
Service actions - CORRECT ANSWERS ✔✔Things the service
|\ |\ |\ |\ |\ |\ |\ |\
provider does for the customer |\ |\ |\ |\
Output - CORRECT ANSWERS ✔✔A tangible or intangible
|\ |\ |\ |\ |\ |\ |\ |\
deliverable of an activity |\ |\ |\
Outcome - CORRECT ANSWERS ✔✔A result for a stakeholder
|\ |\ |\ |\ |\ |\ |\ |\ |\
enabled by one or more outputs |\ |\ |\ |\ |\
Cost - CORRECT ANSWERS ✔✔Can be removed from the
|\ |\ |\ |\ |\ |\ |\ |\ |\
customer and can be imposed on the customer|\ |\ |\ |\ |\ |\ |\
Risk - CORRECT ANSWERS ✔✔Uncertainty of outcome.
|\ |\ |\ |\ |\ |\
Service management - CORRECT ANSWERS ✔✔A set of
|\ |\ |\ |\ |\ |\ |\ |\
specialized orgnaizational capabilities for enabling value to|\ |\ |\ |\ |\ |\ |\
customers in the form of services. |\ |\ |\ |\ |\
Value - CORRECT ANSWERS ✔✔The percieved benefits,
|\ |\ |\ |\ |\ |\ |\
usefulness and importnace of something |\ |\ |\ |\
User - CORRECT ANSWERS ✔✔A person who uses the service
|\ |\ |\ |\ |\ |\ |\ |\ |\
Customer - CORRECT ANSWERS ✔✔Defines requirements for
|\ |\ |\ |\ |\ |\ |\
services
Sponsor - CORRECT ANSWERS ✔✔Authorizes budgets for services
|\ |\ |\ |\ |\ |\ |\
Supplier - CORRECT ANSWERS ✔✔External partner who provides
|\ |\ |\ |\ |\ |\ |\ |\
services to the orgnaization |\ |\ |\
Organization - CORRECT ANSWERS ✔✔A group of people that has |\ |\ |\ |\ |\ |\ |\ |\ |\
its own functions, responsibilities, and authorities to achieve
|\ |\ |\ |\ |\ |\ |\ |\ |\
specific objectives. |\
Service - CORRECT ANSWERS ✔✔The means of enabling value
|\ |\ |\ |\ |\ |\ |\ |\ |\
co-creation by facilitating outcomes that customers want to |\ |\ |\ |\ |\ |\ |\ |\
achieve without the customer having to manage specific costs
|\ |\ |\ |\ |\ |\ |\ |\ |\
and risks.|\
, Product - CORRECT ANSWERS ✔✔Configuration of resources,
|\ |\ |\ |\ |\ |\ |\
created by the orgnaization, that will be potentially valuable to
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
customers.
Service offering - CORRECT ANSWERS ✔✔A specific mix of
|\ |\ |\ |\ |\ |\ |\ |\ |\
services and products sold to a specific customer
|\ |\ |\ |\ |\ |\ |\
Goods - CORRECT ANSWERS ✔✔Ownership is transferred to
|\ |\ |\ |\ |\ |\ |\ |\
customer
Access to resources - CORRECT ANSWERS ✔✔customer is allowed
|\ |\ |\ |\ |\ |\ |\ |\
to use it
|\ |\ |\
Service actions - CORRECT ANSWERS ✔✔Things the service
|\ |\ |\ |\ |\ |\ |\ |\
provider does for the customer |\ |\ |\ |\
Output - CORRECT ANSWERS ✔✔A tangible or intangible
|\ |\ |\ |\ |\ |\ |\ |\
deliverable of an activity |\ |\ |\
Outcome - CORRECT ANSWERS ✔✔A result for a stakeholder
|\ |\ |\ |\ |\ |\ |\ |\ |\
enabled by one or more outputs |\ |\ |\ |\ |\
Cost - CORRECT ANSWERS ✔✔Can be removed from the
|\ |\ |\ |\ |\ |\ |\ |\ |\
customer and can be imposed on the customer|\ |\ |\ |\ |\ |\ |\
Risk - CORRECT ANSWERS ✔✔Uncertainty of outcome.
|\ |\ |\ |\ |\ |\
