WGU D336 exam questions with answers
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Product - CORRECT ANSWERS ✔✔Configuration of resources,
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created by the organization, that will be potentially valuable for
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their customers
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Organization - CORRECT ANSWERS ✔✔Person or group of people |\ |\ |\ |\ |\ |\ |\ |\ |\
that has its own functions with responsibilities, authorities, and
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relationships to achieve its objectives |\ |\ |\ |\
Customer - CORRECT ANSWERS ✔✔Role that defines the
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requirements for a service and takes responsibility for the |\ |\ |\ |\ |\ |\ |\ |\ |\
outcomes of service consumption |\ |\ |\
User - CORRECT ANSWERS ✔✔Role that uses services
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Sponsor - CORRECT ANSWERS ✔✔The role that authorizes the
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budget for service consumption. The term is also used to
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describe an organization or individual that provides financial or
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other support for an initiative
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Service - CORRECT ANSWERS ✔✔A means of enabling value co-
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creation by facilitating outcomes that customers want to achieve
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without the customer having to manage specific costs and risks
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Value - CORRECT ANSWERS ✔✔Perceived benefits, usefulness,
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and importance of something
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, Outcome - CORRECT ANSWERS ✔✔A result for a stakeholder
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enabled by one or more outputs |\ |\ |\ |\ |\
Output - CORRECT ANSWERS ✔✔A tangible of intangible
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deliverable of an activity |\ |\ |\
Cost - CORRECT ANSWERS ✔✔The amount of money spent on a
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specific activity or resource |\ |\ |\
Risk - CORRECT ANSWERS ✔✔A possible event that could cause
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harm or loss, or make it more difficult to achieve objectives
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(uncertainty of outcome) |\ |\
Service relationship management - CORRECT ANSWERS ✔✔The
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joint activities performed by a service provider and a service
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consumer to ensure continual value co-creation based on agreed
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and available service offerings
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Service offering - CORRECT ANSWERS ✔✔A formal description of
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one or more services, designed to address the needs of a target
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consumer group. May include goods, access to resources, and
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service actions |\
Service provision - CORRECT ANSWERS ✔✔The activities
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performed by an organization to provide services, including|\ |\ |\ |\ |\ |\ |\ |\
management of the provider's resources, configured to deliver |\ |\ |\ |\ |\ |\ |\ |\
the service; ensuring access to these resources for users;
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fulfillment of the agreed service actions; service level
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Product - CORRECT ANSWERS ✔✔Configuration of resources,
|\ |\ |\ |\ |\ |\ |\
created by the organization, that will be potentially valuable for
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
their customers
|\
Organization - CORRECT ANSWERS ✔✔Person or group of people |\ |\ |\ |\ |\ |\ |\ |\ |\
that has its own functions with responsibilities, authorities, and
|\ |\ |\ |\ |\ |\ |\ |\ |\
relationships to achieve its objectives |\ |\ |\ |\
Customer - CORRECT ANSWERS ✔✔Role that defines the
|\ |\ |\ |\ |\ |\ |\ |\
requirements for a service and takes responsibility for the |\ |\ |\ |\ |\ |\ |\ |\ |\
outcomes of service consumption |\ |\ |\
User - CORRECT ANSWERS ✔✔Role that uses services
|\ |\ |\ |\ |\ |\ |\
Sponsor - CORRECT ANSWERS ✔✔The role that authorizes the
|\ |\ |\ |\ |\ |\ |\ |\ |\
budget for service consumption. The term is also used to
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
describe an organization or individual that provides financial or
|\ |\ |\ |\ |\ |\ |\ |\ |\
other support for an initiative
|\ |\ |\ |\
Service - CORRECT ANSWERS ✔✔A means of enabling value co-
|\ |\ |\ |\ |\ |\ |\ |\ |\
creation by facilitating outcomes that customers want to achieve
|\ |\ |\ |\ |\ |\ |\ |\ |\
without the customer having to manage specific costs and risks
|\ |\ |\ |\ |\ |\ |\ |\ |\
Value - CORRECT ANSWERS ✔✔Perceived benefits, usefulness,
|\ |\ |\ |\ |\ |\ |\
and importance of something
|\ |\ |\
, Outcome - CORRECT ANSWERS ✔✔A result for a stakeholder
|\ |\ |\ |\ |\ |\ |\ |\ |\
enabled by one or more outputs |\ |\ |\ |\ |\
Output - CORRECT ANSWERS ✔✔A tangible of intangible
|\ |\ |\ |\ |\ |\ |\ |\
deliverable of an activity |\ |\ |\
Cost - CORRECT ANSWERS ✔✔The amount of money spent on a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
specific activity or resource |\ |\ |\
Risk - CORRECT ANSWERS ✔✔A possible event that could cause
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
harm or loss, or make it more difficult to achieve objectives
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
(uncertainty of outcome) |\ |\
Service relationship management - CORRECT ANSWERS ✔✔The
|\ |\ |\ |\ |\ |\ |\
joint activities performed by a service provider and a service
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
consumer to ensure continual value co-creation based on agreed
|\ |\ |\ |\ |\ |\ |\ |\ |\
and available service offerings
|\ |\ |\
Service offering - CORRECT ANSWERS ✔✔A formal description of
|\ |\ |\ |\ |\ |\ |\ |\ |\
one or more services, designed to address the needs of a target
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
consumer group. May include goods, access to resources, and
|\ |\ |\ |\ |\ |\ |\ |\ |\
service actions |\
Service provision - CORRECT ANSWERS ✔✔The activities
|\ |\ |\ |\ |\ |\ |\
performed by an organization to provide services, including|\ |\ |\ |\ |\ |\ |\ |\
management of the provider's resources, configured to deliver |\ |\ |\ |\ |\ |\ |\ |\
the service; ensuring access to these resources for users;
|\ |\ |\ |\ |\ |\ |\ |\ |\
fulfillment of the agreed service actions; service level
|\ |\ |\ |\ |\ |\ |\ |\
