Definition of Management - Answers is the attainment of organizational goals in an effective
and efficient manner through planning, organizing, leading, and controlling organizational
resources.
innovative management - Answers emphasizes agility, speed, innovation, and collaboration.
traditional approach (management) - Answers focuses on control, stability, and efficiency.
Define the process of management - Answers is planning, organizing, leading, and controlling
organizational resources to achieve organizational goals effectively and efficiently.
Define the four key management functions - Answers Planning - defining goals for future
organizational performance and deciding on the tasks and resources to be used.
Organizing - assigning tasks, grouping tasks into departments, delegating authority, and
allocating resources across the organization.
Leading - the use of influence to motivate employees to achieve organizational goals.
Controlling - monitoring employees' activities, determining whether the organization is on target
toward its goals, and making corrections as necessary.
Explain the differences between efficiency and effectiveness - Answers Efficiency - the amount
of resources used to produce a desired volume of output.
Effectiveness - the degree to which the organization achieves its goals.
Describe the three types of management skills - Answers Technical skills
Human skills
Conceptual skills
Technical skills - Answers mastery of methods, techniques, and equipment involved in specific
functions such as engineering, manufacturing, or finance.
, Human skills - Answers the ability to work with and through other people and to work effectively
as a group member.
Conceptual skills - Answers the cognitive ability to see the organization as a whole and the
relationship among its parts.
Explain the relationships between management skills and management levels - Answers Top
managers need a high level of conceptual skills,
while middle managers need a balance of all three skills.
First-line managers need more technical skills and human skills.
Define different management levels and types - Answers Top Managers - at the top of the
hierarchy, responsible for the entire organization.
Middle Managers - work at middle levels of the organization and are responsible for business
units and major departments.
First-Line Managers - directly responsible for the production of goods and services.
Functional Managers - responsible for departments that perform a single functional task such
as finance or marketing.
General Managers - responsible for several departments that perform different functions.
Identify top causes of management failure - Answers Not listening to customers.
Misinterpreting signals from the marketplace.
Not building teams.