CVS Pharmacy
Study online at https://quizlet.com/_3f7xb
1. Importance of 1. Satisfy customer refill requests
Production 2.Respond to customer questions
3.Perform basic mainenance tasks
4.Provide "exceptional" customer service
2. The Production 1.Acquire the Prescription label
Process 2.Obtain the Medication
3.Perform Accuracy scan
4.Choose container
5.Count, pour, and dispense medication
6.Prepare for final verification
3. Other Production 1.Restock Pharmacy supplies(e.g vials,caps,pharmacy labels)
Tasks 2.Empty the trash (RMBR: Confidential trash procedures)
3.Clean the workstation (e.g tools,countertops,shelves,etc)
4. Customer Phone 1. Address requests for prescription refills
calls 2.Submit a request for refill authorization when a prescription has no remaining
refills
5. Controlled Sub- 1. Request Driver's license at pick-up
stances 2.Count Medication twice. Circle and initial quantity on container
6. Pick-up proce- 1. Last name?
dures 2.How many prescriptions?
3. Verify Address
4.Speak with a pharmacist?
5. Sign here
6.Cvs card?
7.Thankyou for shopping at CVS :)))
7. Insurance Check 1.Look up patient profile
2.F4 - Third Party Check
1/4
Study online at https://quizlet.com/_3f7xb
1. Importance of 1. Satisfy customer refill requests
Production 2.Respond to customer questions
3.Perform basic mainenance tasks
4.Provide "exceptional" customer service
2. The Production 1.Acquire the Prescription label
Process 2.Obtain the Medication
3.Perform Accuracy scan
4.Choose container
5.Count, pour, and dispense medication
6.Prepare for final verification
3. Other Production 1.Restock Pharmacy supplies(e.g vials,caps,pharmacy labels)
Tasks 2.Empty the trash (RMBR: Confidential trash procedures)
3.Clean the workstation (e.g tools,countertops,shelves,etc)
4. Customer Phone 1. Address requests for prescription refills
calls 2.Submit a request for refill authorization when a prescription has no remaining
refills
5. Controlled Sub- 1. Request Driver's license at pick-up
stances 2.Count Medication twice. Circle and initial quantity on container
6. Pick-up proce- 1. Last name?
dures 2.How many prescriptions?
3. Verify Address
4.Speak with a pharmacist?
5. Sign here
6.Cvs card?
7.Thankyou for shopping at CVS :)))
7. Insurance Check 1.Look up patient profile
2.F4 - Third Party Check
1/4
