EPD CLASS
QUESTIONS WITH
CORRECT ANSWERS
2025/2026
, Four Incident Priorities - CORRECT ANSWERS-1. Officer/Deputy Safety
2. Caller Safety
3. Apprehending Suspects
4. Additional Information
Four Call processing objectives - CORRECT ANSWERS-1. Collect Incident information
2. Collect scene safety information
3. Identify the correct response
4. Assess the need for DLS instructions
Five benefits of structured call taking - CORRECT ANSWERS-1. an established
standard of service
2. prioritized response
3. quality improvement procedures
4. certification and accreditation
5. reduced exposure to liability
Can you ask a clarifier with a question? - CORRECT ANSWERS-NO
Uppercase means - CORRECT ANSWERS-definition
Witnessed homicide is... - CORRECT ANSWERS-assault
To verify... - CORRECT ANSWERS-they repeat it to you, twice
ECHO - CORRECT ANSWERS-send it before key questions finish, just go
3rd and 4th party callers... - CORRECT ANSWERS-are never in danger
Cold Call - CORRECT ANSWERS-1. Past event
2. Suspect/person/vehicle no longer in the area
A COLD CALL is a call for service involving a PAST event (as defined by local authority)
that does not require a full interrogation because, by the caller's
assessment, the suspect, person, or vehicle is not in the area.
Ask questions _____ times then move on - CORRECT ANSWERS-2
In some agencies, the responsibilities of call taking and dispatching are distinct roles
performed by separate individuals - CORRECT ANSWERS-true
How do protocols help you process calls more effectively than policies or guidelines? -
CORRECT ANSWERS-Protocols provide specific interrogation questions and caller
instructions
QUESTIONS WITH
CORRECT ANSWERS
2025/2026
, Four Incident Priorities - CORRECT ANSWERS-1. Officer/Deputy Safety
2. Caller Safety
3. Apprehending Suspects
4. Additional Information
Four Call processing objectives - CORRECT ANSWERS-1. Collect Incident information
2. Collect scene safety information
3. Identify the correct response
4. Assess the need for DLS instructions
Five benefits of structured call taking - CORRECT ANSWERS-1. an established
standard of service
2. prioritized response
3. quality improvement procedures
4. certification and accreditation
5. reduced exposure to liability
Can you ask a clarifier with a question? - CORRECT ANSWERS-NO
Uppercase means - CORRECT ANSWERS-definition
Witnessed homicide is... - CORRECT ANSWERS-assault
To verify... - CORRECT ANSWERS-they repeat it to you, twice
ECHO - CORRECT ANSWERS-send it before key questions finish, just go
3rd and 4th party callers... - CORRECT ANSWERS-are never in danger
Cold Call - CORRECT ANSWERS-1. Past event
2. Suspect/person/vehicle no longer in the area
A COLD CALL is a call for service involving a PAST event (as defined by local authority)
that does not require a full interrogation because, by the caller's
assessment, the suspect, person, or vehicle is not in the area.
Ask questions _____ times then move on - CORRECT ANSWERS-2
In some agencies, the responsibilities of call taking and dispatching are distinct roles
performed by separate individuals - CORRECT ANSWERS-true
How do protocols help you process calls more effectively than policies or guidelines? -
CORRECT ANSWERS-Protocols provide specific interrogation questions and caller
instructions
