CMM Final Test Questions Well Answered Latest Update 2025

CMM Final Test Questions Well Answered Latest Update 2025 Interpersonal listening is defined as the process of hearing others messages - Answers F Research shows that in the workplace, the ability to listen effectively is more important than public presentation skills - Answers t Although the term mindless listening may sound negative, this sort of low-level information processing is a potentially valuable type of communication - Answers T Listening is the process in which sound waves strike the eardrum and cause vibration that are transmitted to the brain - Answers F Surveys show that as much as 55% of college students communication time is spent listening - Answers T Task-oriented listening i s more concerned with evaluating messages - Answers F The average person understands speech rates much fast than the average person speaks - Answers T Stage hogging is pretending to pay attention. Stage hogs look others in the eye, and they may even nod and smile, but their minds are in another world - Answers F Filling in gaps is manufacturing information that wasn't part of an initial message or story. People who do this distort the original version of what they listened too - Answers T Information overload makes it virtually impossible for us to listen carefully to everything we hear - Answers T Multitasking is an efficient and effective way to communication - Answers F Whether due to insensitivity or physiology, failing to attend to nonverbal cues is a listening deficit - Answers T Advising is a type of reflective feedback - Answers F Paraphrasing is providing feedback that restates, in your own words, the message you thought the speaker sent - Answers T Empathic listening is essentially an expression of affection as it validation and a sense of worth to the message sender - Answers T Analytic interpretations should be offered in a tentative way rather than as absolute fact - Answers T Ellen Langer uses the terms ___ and ___ to describe the way we listen. - Answers Mindful/mindless Interpersonal listening i s defined as the process of receiving and ___ others messages. - Answers Responding to How does listening differ from hearing? - Answers Listening occurs when the brain reconstructs electrochemical impulses into a representation of the original sound and then gives a meaning Which adjective would be most closely associated with mindful listening? - Answers Thoughtful Troubled by conflict with a colleague at work, Daksha decides to discuss the issue with his manager, Nathan. In their convo, Nathan urges Daksha to get to the point and concisely explain how this situation might affect the project deadline. Nathan is a(n) ___ listner. - Answers Task-oriented Which type of listener is more likely to draw out responses from the message-sender? - Answers Relational A bombardment of messages in face-to-face interaction, and from the Internet, the media, cell phones and other sources constitutes which barrier to listening? - Answers Information overload Susan's English professor thinks that she is always listening to her lectures because she makes eye contact, nods, and take notes. In reality, Susan is using the class time to catch up on her personal diary. Susan is guilty of ___ - Answers Pseudolistening Friends have told Spencer that they've seen his girlfriend on what looked like dates with someone else, but Spencer never seems to hear what they are saying. SPencer is likely a(n) ____ - Answers Insulated listener Although we're capable of understanding speech at rates up to 600 words per minute, the average person speaks much more slowly, around ___ words per minute. - Answers 100/140 The first component in the process of listening is ___ - Answers Hearing When discussing where they should eat out, Angela says she would like to go somewhere nice for a change. Stephen responds with sarcasm as he thinks Angela is implying that he is cheap when in fact she just got a raise and simply wants to celebrate. This exchange illustrates a low degree of ___ - Answers Listening fidelity How do a supporting response and an evaluating response differ? - Answers An evaluating response is more directive and less reflective A counterfeit question is one that ____ - Answers Sends a disguised message Wow, is sounds like you had a busy day. - Answers Empathizing I think you should go and talk to him about it. - Answers Advising I think she is behaving like that because she isn't feeling well. - Answers Analyzing That's a good point. - Answers Evaluating I remember when you had a similar situation, you dealt with it really well. - Answers Supporting Daniel Golemans concept of emotional intelligence refers to the ability to understand and manage ones own emotions and to be sensitive to others feelings. - Answers t Research shows that suppressing ones feelings is vastly superior to reappraisal. - Answers f The physiological changes associated with fear are similar to those that accompany excitement, joy and other emotions - Answers t