CPI Certification Test Exam (2025) UPDATE
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Terms in this set (62)
1. Anxiety
2.Defensive
4 Behavior Levels
3. Acting Out Person
4. Tension Reduction
Be Supportive
Staff Attitude and
an emphatic non-judgemental attempt to alleviate
Approach to Anxiety
anxiety
Staff Attitude and directive-attempt to control the situation and begin to
Approach to Defensive set limits
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, 10/14/25, 1:04 PM CPI Certification Test Exam (2025) UPDATE Verified Questions And Answers | With 100% Correct Answers graded A+ Guarantee…
Staff Attitude and non-violent physical crisis intervention
Approach Acting Out
Person
Staff Attitudes for Tension therapeutic rapport decrease in energy regaining of
Reduction rationality
we can set the tone for whether or not the behavior
integrated Experience
escalates or de-escalates
area surrounding your body considered an extension
non-verbal-proxemics
of self. 1 1/2 to 3 feet (typically) culture, height,
(personal space)
gender, age, status, appearance, and familiarity.
non-verbal message transmitted by motion and body
posture. Factors: eye contact, facial expressions send
kinesics (body language)
a very strong message gestures, how we stand
(stance) hands
safety
3 reasons for using the
less threatening
CPI supportive stance
communicates respect
components of the verbal communication, para verbal coomunication,
communication pyramid and non-verbal communication
what is paraverbal how we say what we say
communication
tone
volume
three components of
cadence
paraverbal communication
total voice control
the kite
1. Questioning
what is the verbal 2. Refusal
escalation continuum? 3. Release
4. Intimidation
5. Tension-Reduction
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