Supply Chain Management and Operations
Study online at https://quizlet.com/_hutzvn
1. Supply Chain: Spans from global to individual
2. SCM: Balancing supply with demand
3. 1st Tier Supplier: Provides components, systems, or finished goods and services to the primary firm
4. 2nd Tier Supplier: Provides raw materials, basic services, or manufacturing components for the primary firm
5. Operations: Reduces production costs by 20%
6. Marketing: Increases sales by 50%
7. Finance: Reduces finance cost by 50%
8. Transformation Process: Turns inputs into outputs (land, labor, capital, information to goods or services)
9. Physical Transformation: Manufacturing operations
10. Locational Transformation: Transportation and warehouse operations
11. Transactional Transformation: Banking and retail operations
12. Physiological Transformation: Healthcare
13. Informational Transformation: Teaching and communicating
14. Goods: Tangible, consistent, and can be inventoried
15. Services: Intangible, require high customer attention, and are unique
16. US Workforce: Approximately 23% related to services
17. Manufacturing: Higher earnings and benefits, research and development
18. SCM Trends (1960's): Minimizing cost, mass production, goods-focused
19. SCM Trends (21st Century): Mass customization, services and value-focused
20. Triple Bottom Line: People, planet, profit
21. UN SDGs (Environmental): Climate action, life below water
22. UN SDGs (Social): Reduced inequalities, gender equality
23. UN SDGs (Economic): No poverty, decent work and economic growth
24. Mass Customization: Using different combinations of modules
25. Modular Design: Combining different characteristics to create customized products
26. Robust Design: Product that can work in a variety of conditions
27. Value Analysis: Avoiding unnecessary cost
28. QFD: Matches customer needs with design requirements
29. Legal Entities (Design): FDA, OSHA, EPA
30. Variable Service Requirements: Due to individual customer differences
31. Customer Contact Analysis: Minimizing customer contact for better control
32. Moment of Truth: Determines customer satisfaction level
1/4
Study online at https://quizlet.com/_hutzvn
1. Supply Chain: Spans from global to individual
2. SCM: Balancing supply with demand
3. 1st Tier Supplier: Provides components, systems, or finished goods and services to the primary firm
4. 2nd Tier Supplier: Provides raw materials, basic services, or manufacturing components for the primary firm
5. Operations: Reduces production costs by 20%
6. Marketing: Increases sales by 50%
7. Finance: Reduces finance cost by 50%
8. Transformation Process: Turns inputs into outputs (land, labor, capital, information to goods or services)
9. Physical Transformation: Manufacturing operations
10. Locational Transformation: Transportation and warehouse operations
11. Transactional Transformation: Banking and retail operations
12. Physiological Transformation: Healthcare
13. Informational Transformation: Teaching and communicating
14. Goods: Tangible, consistent, and can be inventoried
15. Services: Intangible, require high customer attention, and are unique
16. US Workforce: Approximately 23% related to services
17. Manufacturing: Higher earnings and benefits, research and development
18. SCM Trends (1960's): Minimizing cost, mass production, goods-focused
19. SCM Trends (21st Century): Mass customization, services and value-focused
20. Triple Bottom Line: People, planet, profit
21. UN SDGs (Environmental): Climate action, life below water
22. UN SDGs (Social): Reduced inequalities, gender equality
23. UN SDGs (Economic): No poverty, decent work and economic growth
24. Mass Customization: Using different combinations of modules
25. Modular Design: Combining different characteristics to create customized products
26. Robust Design: Product that can work in a variety of conditions
27. Value Analysis: Avoiding unnecessary cost
28. QFD: Matches customer needs with design requirements
29. Legal Entities (Design): FDA, OSHA, EPA
30. Variable Service Requirements: Due to individual customer differences
31. Customer Contact Analysis: Minimizing customer contact for better control
32. Moment of Truth: Determines customer satisfaction level
1/4
