NAVY FEDERAL QUESTIONS AND
ANSWERS WITH COMPLETE
SOLUTIONS 100% CORRECT RATED A+
Q: Tell me a little bit about yourself
A: ✔✔ I recently graduated with a B.S. degree in Finance in May, with a 3.7 GPA.
I'm an extrovert who enjoys engaging with others and working with numbers. I
have a strong work ethic and love solving problems. I consider myself patient,
courteous, honest, and understanding.
Q: Why are you interested in becoming a Member Service Representative?
A: ✔✔ I'm interested in this position because of my background in Finance and my
desire to learn more about credit union operations. I enjoy working with people
and helping them with their financial needs, which aligns well with the
responsibilities of this role.
Q: What do you know about our Credit Union?
A: ✔✔ I know you're the world's largest credit union and that you have a strong
culture of giving back — to your members, employees, and the community. That
sense of purpose really aligns with my personal values.
Q: How would your previous employer describe you?
A: ✔✔ They would describe me as hardworking, conscientious, a team player, and
kind. I also have a lot of common sense — for example, I understand when to
listen and observe, and when it’s appropriate to speak and contribute
What are your greatest strengths? -ANSWER ✔✔My greatest strength is my
ability to engage with people in a positive way. Also, I'm very honest and I have
integrity. Example: When I was in Highschool my friend was really drunk and all
my friends left him and I thought he wasn't going to survive so I called 911 and he
then survived.
, What are your greatest weaknesses? -ANSWER ✔✔My greatest weakness is my
small amount of knowledge of Navy Federal.
Are you comfortable working with customers? -ANSWER ✔✔Yes, I'm very
comfortable working with the public. I have had past jobs where I had to interact
with the public. Example: Domino's Pizza and The Sandwich Shop.
Would you consider yourself a personable employee? -ANSWER ✔✔Yes, because
I really like to work in teams and also like the comradery of working in an office
on a daily basis.
How do you keep up with the latest industry news? -ANSWER ✔✔I would keep
up by connecting with my employees and asking what has been happening at Navy
Federal recently and also subscribing to Navy Federal's news letter.
Are you comfortable working with large sums of money? -ANSWER ✔✔Yes, I
have confidence in my ability to use my mathematical skills to solve problems and
make sure I give each customer the right amount of money.
Which of your skills would help you excel in this role? -ANSWER ✔✔My hard
work ethic, my eagerness to learn, and my ability to connect with others.
Tell me about a time you had to work with a difficult customer. -ANSWER ✔✔In
my former position, I had to contact the spouses of people who had passed away
and explain to them how to get their loved one's 401(k) account. The way that I
handled this situation was I used my ability to focus in the present moment and
make sure to be calm, genuine, and listen well.
ANSWERS WITH COMPLETE
SOLUTIONS 100% CORRECT RATED A+
Q: Tell me a little bit about yourself
A: ✔✔ I recently graduated with a B.S. degree in Finance in May, with a 3.7 GPA.
I'm an extrovert who enjoys engaging with others and working with numbers. I
have a strong work ethic and love solving problems. I consider myself patient,
courteous, honest, and understanding.
Q: Why are you interested in becoming a Member Service Representative?
A: ✔✔ I'm interested in this position because of my background in Finance and my
desire to learn more about credit union operations. I enjoy working with people
and helping them with their financial needs, which aligns well with the
responsibilities of this role.
Q: What do you know about our Credit Union?
A: ✔✔ I know you're the world's largest credit union and that you have a strong
culture of giving back — to your members, employees, and the community. That
sense of purpose really aligns with my personal values.
Q: How would your previous employer describe you?
A: ✔✔ They would describe me as hardworking, conscientious, a team player, and
kind. I also have a lot of common sense — for example, I understand when to
listen and observe, and when it’s appropriate to speak and contribute
What are your greatest strengths? -ANSWER ✔✔My greatest strength is my
ability to engage with people in a positive way. Also, I'm very honest and I have
integrity. Example: When I was in Highschool my friend was really drunk and all
my friends left him and I thought he wasn't going to survive so I called 911 and he
then survived.
, What are your greatest weaknesses? -ANSWER ✔✔My greatest weakness is my
small amount of knowledge of Navy Federal.
Are you comfortable working with customers? -ANSWER ✔✔Yes, I'm very
comfortable working with the public. I have had past jobs where I had to interact
with the public. Example: Domino's Pizza and The Sandwich Shop.
Would you consider yourself a personable employee? -ANSWER ✔✔Yes, because
I really like to work in teams and also like the comradery of working in an office
on a daily basis.
How do you keep up with the latest industry news? -ANSWER ✔✔I would keep
up by connecting with my employees and asking what has been happening at Navy
Federal recently and also subscribing to Navy Federal's news letter.
Are you comfortable working with large sums of money? -ANSWER ✔✔Yes, I
have confidence in my ability to use my mathematical skills to solve problems and
make sure I give each customer the right amount of money.
Which of your skills would help you excel in this role? -ANSWER ✔✔My hard
work ethic, my eagerness to learn, and my ability to connect with others.
Tell me about a time you had to work with a difficult customer. -ANSWER ✔✔In
my former position, I had to contact the spouses of people who had passed away
and explain to them how to get their loved one's 401(k) account. The way that I
handled this situation was I used my ability to focus in the present moment and
make sure to be calm, genuine, and listen well.
