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1. Enterprise
Resource Planning integrates all departments and functions throughout an organization
(ERP) into a single MIS system so that employees can make decisions by
viewing enter- prise-wide information on all business operations
2. ERP Functions store info, framkework for intergration, assist in decision making
3. ERP Purpose
4. Supply Chain
Man- agement the management of information flows between and among activities
in a supply chain to maximize total supply chain ettectiveness and
corporate prof- itability
5. Supply Chain Man-
agement: Effect
and Efficient SCM
ef- fect on Porter's
Five Forces
6. Customer
Relation- ship
Management
(CRM) a means of managing all aspects of a customer's relationship with
7. CRM (Customer an or- ganization to increase customer loyalty and retention and an
Re- lationship organization's profitability
Manage- ment):
Strategies for
Revenue
Generation
8. Human
Resource
Management
provides employee training, hiring, and compensation
9. Components of
Ex- tended ERP
1. Business Intelligence
2. Customer Relationship Management
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