MAR 3203 Exam 3 UCF
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1. Prevention cost: incurred to prevent or avoid quality problems; design, implementation, maintenance ex.
product or service requirements, quality planning, quality assurance, training
2. Appraisal costs: associated with measuring and monitoring activities related to quality; suppliers & customers
evaluation of purchased materials, processes, products and services, ex. verification, quality audits, supplier rating, cost
to maintain instruments and equipment
3. internal failure costs: incurred to remedy defects discovered before the product or service is delivered to
the customer, ex. wastes, scrap, rework or rectification, downgrading
4. external failure cost: incurred to remedy defects discovered by the customers, ex. repairs and servicing,
warranty claims, complaints, returns, product liability costs
5. quality: the totality of features and characteristics of a product or service that bears on its ability to satisfy stated
or implied needs
6. Quality: __________ is based off of 3 things:
User based - better performance, more features
Manufacturing based - conformance to standards, making it right the first time
Product based - specific and measurable attributes
7. Total Quality Management (TQM): a management philosophy that focuses on satisfying customers
through empowering employees to be an active part of continuous quality improvement
8. Taguchi Concepts: Quality robustness
Quality loss function
Target-oriented quality
9. PDCA Model: 1. Plan
2. Do
3. Check
4. Act
repeat
10. Generating Ideas: TQM Tools for _____________:
check sheet
scatter diagram
cause and effect diagram
11. Organizing Data: TQM Tools for _____________:
Pareto chart, flowcharts
1/4
Study online at https://quizlet.com/_hpipna
1. Prevention cost: incurred to prevent or avoid quality problems; design, implementation, maintenance ex.
product or service requirements, quality planning, quality assurance, training
2. Appraisal costs: associated with measuring and monitoring activities related to quality; suppliers & customers
evaluation of purchased materials, processes, products and services, ex. verification, quality audits, supplier rating, cost
to maintain instruments and equipment
3. internal failure costs: incurred to remedy defects discovered before the product or service is delivered to
the customer, ex. wastes, scrap, rework or rectification, downgrading
4. external failure cost: incurred to remedy defects discovered by the customers, ex. repairs and servicing,
warranty claims, complaints, returns, product liability costs
5. quality: the totality of features and characteristics of a product or service that bears on its ability to satisfy stated
or implied needs
6. Quality: __________ is based off of 3 things:
User based - better performance, more features
Manufacturing based - conformance to standards, making it right the first time
Product based - specific and measurable attributes
7. Total Quality Management (TQM): a management philosophy that focuses on satisfying customers
through empowering employees to be an active part of continuous quality improvement
8. Taguchi Concepts: Quality robustness
Quality loss function
Target-oriented quality
9. PDCA Model: 1. Plan
2. Do
3. Check
4. Act
repeat
10. Generating Ideas: TQM Tools for _____________:
check sheet
scatter diagram
cause and effect diagram
11. Organizing Data: TQM Tools for _____________:
Pareto chart, flowcharts
1/4
