Kroenkei-iUsingiMISi12thiEdi-iInstructor’siManual
SOLUTION MANUAL FOR Using MIS, 12th edition By David M. Kroenke,
Randall J. Boyle|Chapter 1-12
1. The Importance of MIS
i i i i
LEARNINGiOBJECTIVES
Q1-1 WhyiisiIntroductionitoiMISitheimostiimportanticlassiinitheibusinessischool?
iQ1-2 iHowiMISiwilliaffectiyou?
Q1-3 WhatiisiMIS?
Q1-4 Howicaniyouiuseitheifive-componentimodel?
iQ1-5 Whatiisiinformation?
Q1-6 Whatiareinecessaryidataicharacteristics?
iQ1-7 2031?
CHAPTERiOUTLINE
Q1-1 WhyiisiIntroductionitoiMISitheimostiimportanticlassiinitheibusinessischool?
TheiDigitaliRevolution
Evolvingicapabilities
Moore’siLaw
Metcalfe’siLaw
Otheriforcesipushingidigitalichange
ThisiisitheimostiimportanticlassiinitheischooliofibusinessiQ
1-2 HowiwilliMISiaffectiyou?
Howicaniyouiattainijobisecurity?
HowicaniIntroitoiMISihelpiyouilearninonroutineiskills?
o AbstractiReasoning
o SystemsiThinking
o Collaboration
o AbilityitoiExperiment
o Jobs
Whatiisitheibottomiline?
iQ1-3 WhatiisiMIS?
Componentsiofianiinformationisystem
Managementiandiuseiofiinformationisystems
Achievingistrategies
Q1-4 Howicaniyouiuseitheifive-componentimodel?
Theimostiimportanticomponent—You
Allicomponentsimustiwork
Copyrighti©i2022iPearsoniEducation,iInc.
, Kroenkei-iUsingiMISi12thiEdi-iInstructor’siManual 1-2
High-techiversusilow-techiinformationisystems
Understandingitheiscopeiofinewiinformationisystems
Componentsiorderedibyidifficultyiandidisruptioni
Q1-5 Whatiisiinformation?
Definitionsivary
Whereiisiinformation?
Q1-6 Whatiareinecessaryidataicharacteristics?
Accurate
Timely
Relevant
Justibarelyisufficient
Worthiitsicosti
Q1-7 2031?
SECURITYiGUIDE
PasswordsiandiPasswordiEtiquette
1. HereiisiailineifromiShakespeare’siMacbeth:i―Tomorrowianditomorrowiand
tomorrow,icreepsiiniitsipettyipace.‖iExplainihowitoiuseitheseilinesitoicreateiaipassword.i
Howicouldiyouiaddinumbersiandispecialicharactersitoitheipasswordiiniaiwayithatiyouiwi
llibeiableitoiremember?
Thereiareiseveralicorrectiwaysitoicreateiaipasswordifromithisiline.iOneiwayimightibeitoita
keitheifirstilettersifromieachiword.iTheipasswordiwouldithenibei―tatatciipp.‖iYouicouldit
henicapitalizeiaicoupleiofitheilettersiandiaddiiniaispecialicharacteriorinumbers.iTheiresulti
ngipasswordicouldibei―T&2morrow&tciiPP.‖iThisiwouldibeiaiveryisecureipassword.
2. Listitwoidifferentiphrasesithatiyouicaniuseitoicreateiaistrongipassword.iShowitheipas
swordicreatedibyieach.
Thereiwillibeimanyicorrectianswersitoithisiquestion.iUsingiaipassphraseitoicreateiaipassw
ordiisidoneibyiusingitheifirstilettersiinitheiphrase,ithenichangingisomeiofitheilettersibyisub
stitutingiinispecialicharacters,inumbers,iorichangesioficase.iForiexample,itheiphrase,i―Ii
nevericountimyichickensibeforeitheieggsihaveihatched!
‖icouldicreateitheipasswordi―iNcmCHKNSb4t3ggsHH!
‖iThisiwouldibeiaigreatipassword.
3. Oneiofitheiproblemsiofilifeiinitheicyberworldiisithatiweialliareirequireditoihaveimultipleip
asswords—
oneiforiworkiorischool,ioneiforibankiaccounts,ianotheriforieBayioriotheriauctionisites,ian
disoiforth.iOficourse,iitiisibetteritoiuseidifferentipasswordsiforieach.iButiinithaticase,iyouih
aveitoirememberithreeiorifouridifferentipasswords.iThinkiofidifferentiphrasesiyouicanius
eitoicreateiaimemorable,istrongipasswordiforieachiofitheseidifferentiaccounts.iRelateithei
phraseitoitheipurposeiofitheiaccount.iShowitheipasswordsiforieach.
Copyrighti©i2022iPearsoniEducation,iInc.
, Kroenkei-iUsingiMISi12thiEdi-iInstructor’siManual 1-3
Thereiwillibeimanyicorrectianswersitoithisiquestion.iForiexample,iaipassphraseiforiaiuniv
ersityiaccountimayilookisomethingilike,i―Iiwilligraduateifromistateiuniversityibeforei20
20ioribust!‖iThisicouldiyieldiaipasswordithatiwouldilookilike
―IwgfSUb42020ORB!‖
4. Explainiproperibehavioriwheniyouiareiusingiyouricomputeriandiyouineeditoienter,ifori
someivalidireason,ianotheriperson’sipassword.
Inithisicase,isayitoitheiotheriperson,i―Weineediyouripassword,‖iandithenigetioutiofiyouri
chair,iofferiyourikeyboarditoitheiotheriperson,iandilookiawayiwhileisheientersitheipassw
ord.iAmongiprofessionalsiworkingiiniorganizationsithatitakeisecurityiseriously,ithisilittl
ei―do-si-do‖imove—
oneipersonigettingioutiofitheiwayisoianotheripersonicanienteriheripassword—
isicommoniandiaccepted.
5. Explainiproperibehavioriwhenisomeoneielseiisiusingihericomputeriandithatipersonine
edsitoienter,iforisomeivalidireason,iyouripassword.
Ifisomeoneiasksiforiyouripassword,idoinotigiveiitiout.iInstead,igetiup,igoioveritoithatipers
on’simachine,iandienteriyouriownipasswordiyourself.iStayipresentiwhileiyouripasswordi
isiiniuse,iandiensureithatiyouriaccountiisiloggedioutiatitheiendiofitheiactivity.iNoioneishou
ldimindioribeioffendediinianyiwayiwheniyouidoithis.iItiisitheimarkiofiaiprofessional.
SOiWHAT?
IOTrends
1. PeopleiofteniuseitheitermsiWebiandiInternetiinterchangeably,ibutitheyiareinotitheisame.i
Doiyouribestitoidefineieachiandiidentifyiexactlyihowitheyiareidifferent.i Studentianswersi
willivaryibutiaigoodiexplanationicanibeifoundiatitheiwebsiteihttps://
www.geeksforgeeks.org/whats-difference-internet-iweb/#:~:text=The%20Internet
%20is%20a%20global,on%20top%20of%20that
%20inifrastructure.iItistates:i―TheiInternetiisiaiglobalinetworkiofinetworksiwhileitheiW
eb,ialsoireferrediformallyiasiWorldiWideiWebi(www)iisicollectioniofiinformationiwhich
iisiaccessediviaitheiInternet.iAnotheriwayitoilookiatithisidifference iis;itheiInternetiisiinfra
structureiwhileitheiWebiisiserviceionitopiofithatiinfrastructure.‖
2. TheiarticleitalksiaboutiWebi1.0iandiWebi2.0.iYouimayibeiwonderingiifiWebi2.0iisitheiendi
ofitheiline.iWhatidoiyouithink—willithereibeiaiWebi3.0,iandiifiso,iwhatiwouldiitientail?
Studentiresponsesiwillivary,ibutishouldicoverisomeiideasiandiconceptsithatiareinotialread
yipartiofiWebi1.0ioriWebi2.0ispecifically.
3. Whilei IoTiisiclearlyihavingianiimpactionibusinessesi(e.g.,itrackingi manufacturingiu
singisensorsiiniproductionilines)iandicitiesi(e.g.,itrackingitrafficiflows,ilighting,ipubli
citransportation),ihowihasiIoTiimpactediyourilife?
iDoiyouihaveianyiIoTidevicesiiniyouriapartmentiorihome?
iIfinot,iwhichiIoTidevicesiwouldiyouibeiinterestediiniowning?
Copyrighti©i2022iPearsoniEducation,iInc.
, Kroenkei-iUsingiMISi12thiEdi-iInstructor’siManual 1-4
Studentianswersiwillivary,ibtuisomeidevicesicouldiincludeiAmazoniEcho,iGoogleiN
est,iandisimilaridevices.
4. DoiyouithinkiIoTidevicesifeatureitheinewestiandimostiadvancedisecurityimeasu
res,ioricouldithereibeipotentialisecurityirisksifromiusingiIoTidevices?
Studentianswersiwillivary,ibutishouldipointioutithatioftenitimesiuponireleaseinewipro
ductsidoinotihaveiallitheirisecurityiholesicoveredisoiusersishouldibeiawareiandiprocee
diwithicaution.
COLLABORATIONiEXERCISEi1
Thisichapteridiscussediwhyicollaborationiisiaikeyiskilliforimaintainingijobisecurity.iInithisie
xercise,iyouiwillibuildiaicollaborationiISianditheniuseithatiISitoiansweritheiquestionsibelowii
niaicollaborativeifashion.iYouimightiwantitoireaditheifouriquestionsibelowibeforeiyouibuildiy
ouriIS.
Untiliyouiansweriquestioni1-5,iyou’llihaveitoimakeidoiwithiemailioriface-to-
faceimeetings.iOnceiyou’veiansweredithatiquestion,iuseiyouricommunicationimethoditoians
weriquestioni1-6.iOnceiyou’veianswerediquestioni1-
6,iuseiyouricommunicationimethodiandiyouricontent-sharingimethoditoiansweriquestioni1-
7.iTheniuseitheifulliISitoiansweriquestionsi1-8iandi1-9.
1-5 Buildiaicommunicationimethod:
a. Meetiwithiyouriteamiandidecideihowiyouiwantitoimeetiinitheifuture.
Studentidecisionsiwillivary.i(LO:i2,iLearningiOutcome:iExplainihowiISicanienhancei
systemsioficollaborationianditeamwork,iAACSB:iInterpersonaliRelationsiandiTeam
work)
b. Fromitheidiscussioniinistepia,ilistitheirequirementsiforiyouricommunicationisy
stem.
Studentianswersiwillivary.iExpectistudentsitoiincludeirequirementsiinitermsiofieaseio
fiuse,iavailability,iandifeaturesithatisupportitheiwayitheiteamiwantsitoiwork.i(LO:i2,iL
earningiOutcome:iExplainihowiISicanienhanceisystemsioficollaborationianditeamwo
rk,iAACSB:iInterpersonaliRelationsiandiTeamwork)
c. Selectiandiimplementiaicommunicationitool.iIticouldibeiSkype,iGoogleiMeet,iZo
om,ioriSkypeiforiBusiness.
Studentichoicesiwillivaryidependingionidecisionifromistepibiabove.i(LO:i2,iLearning
iOutcome:iExplain ihowiISicanienhanceisystemsioficollaborationianditeamwork,iAA
CSB:iInterpersonaliRelationsiandiTeamwork)
d. Writeiproceduresiforitheiteamitoiuseiwheniutilizingiyourinewicommunicationitool.iSt
udentianswersiwillivary.iLookiforistudentsitoiincludeiproceduresiregardingimeetingin
otifications,itardinessiandimissingimeetings,iandidesignatingiaiteamimemberitoisendi
outireminders.i(LO:i2,iLearningiOutcome:iExplainihowiISicanienhanceisystemsiofico
llaborationianditeamwork,iAACSB:iInterpersonaliRelations
Copyrighti©i2022iPearsoniEducation,iInc.
SOLUTION MANUAL FOR Using MIS, 12th edition By David M. Kroenke,
Randall J. Boyle|Chapter 1-12
1. The Importance of MIS
i i i i
LEARNINGiOBJECTIVES
Q1-1 WhyiisiIntroductionitoiMISitheimostiimportanticlassiinitheibusinessischool?
iQ1-2 iHowiMISiwilliaffectiyou?
Q1-3 WhatiisiMIS?
Q1-4 Howicaniyouiuseitheifive-componentimodel?
iQ1-5 Whatiisiinformation?
Q1-6 Whatiareinecessaryidataicharacteristics?
iQ1-7 2031?
CHAPTERiOUTLINE
Q1-1 WhyiisiIntroductionitoiMISitheimostiimportanticlassiinitheibusinessischool?
TheiDigitaliRevolution
Evolvingicapabilities
Moore’siLaw
Metcalfe’siLaw
Otheriforcesipushingidigitalichange
ThisiisitheimostiimportanticlassiinitheischooliofibusinessiQ
1-2 HowiwilliMISiaffectiyou?
Howicaniyouiattainijobisecurity?
HowicaniIntroitoiMISihelpiyouilearninonroutineiskills?
o AbstractiReasoning
o SystemsiThinking
o Collaboration
o AbilityitoiExperiment
o Jobs
Whatiisitheibottomiline?
iQ1-3 WhatiisiMIS?
Componentsiofianiinformationisystem
Managementiandiuseiofiinformationisystems
Achievingistrategies
Q1-4 Howicaniyouiuseitheifive-componentimodel?
Theimostiimportanticomponent—You
Allicomponentsimustiwork
Copyrighti©i2022iPearsoniEducation,iInc.
, Kroenkei-iUsingiMISi12thiEdi-iInstructor’siManual 1-2
High-techiversusilow-techiinformationisystems
Understandingitheiscopeiofinewiinformationisystems
Componentsiorderedibyidifficultyiandidisruptioni
Q1-5 Whatiisiinformation?
Definitionsivary
Whereiisiinformation?
Q1-6 Whatiareinecessaryidataicharacteristics?
Accurate
Timely
Relevant
Justibarelyisufficient
Worthiitsicosti
Q1-7 2031?
SECURITYiGUIDE
PasswordsiandiPasswordiEtiquette
1. HereiisiailineifromiShakespeare’siMacbeth:i―Tomorrowianditomorrowiand
tomorrow,icreepsiiniitsipettyipace.‖iExplainihowitoiuseitheseilinesitoicreateiaipassword.i
Howicouldiyouiaddinumbersiandispecialicharactersitoitheipasswordiiniaiwayithatiyouiwi
llibeiableitoiremember?
Thereiareiseveralicorrectiwaysitoicreateiaipasswordifromithisiline.iOneiwayimightibeitoita
keitheifirstilettersifromieachiword.iTheipasswordiwouldithenibei―tatatciipp.‖iYouicouldit
henicapitalizeiaicoupleiofitheilettersiandiaddiiniaispecialicharacteriorinumbers.iTheiresulti
ngipasswordicouldibei―T&2morrow&tciiPP.‖iThisiwouldibeiaiveryisecureipassword.
2. Listitwoidifferentiphrasesithatiyouicaniuseitoicreateiaistrongipassword.iShowitheipas
swordicreatedibyieach.
Thereiwillibeimanyicorrectianswersitoithisiquestion.iUsingiaipassphraseitoicreateiaipassw
ordiisidoneibyiusingitheifirstilettersiinitheiphrase,ithenichangingisomeiofitheilettersibyisub
stitutingiinispecialicharacters,inumbers,iorichangesioficase.iForiexample,itheiphrase,i―Ii
nevericountimyichickensibeforeitheieggsihaveihatched!
‖icouldicreateitheipasswordi―iNcmCHKNSb4t3ggsHH!
‖iThisiwouldibeiaigreatipassword.
3. Oneiofitheiproblemsiofilifeiinitheicyberworldiisithatiweialliareirequireditoihaveimultipleip
asswords—
oneiforiworkiorischool,ioneiforibankiaccounts,ianotheriforieBayioriotheriauctionisites,ian
disoiforth.iOficourse,iitiisibetteritoiuseidifferentipasswordsiforieach.iButiinithaticase,iyouih
aveitoirememberithreeiorifouridifferentipasswords.iThinkiofidifferentiphrasesiyouicanius
eitoicreateiaimemorable,istrongipasswordiforieachiofitheseidifferentiaccounts.iRelateithei
phraseitoitheipurposeiofitheiaccount.iShowitheipasswordsiforieach.
Copyrighti©i2022iPearsoniEducation,iInc.
, Kroenkei-iUsingiMISi12thiEdi-iInstructor’siManual 1-3
Thereiwillibeimanyicorrectianswersitoithisiquestion.iForiexample,iaipassphraseiforiaiuniv
ersityiaccountimayilookisomethingilike,i―Iiwilligraduateifromistateiuniversityibeforei20
20ioribust!‖iThisicouldiyieldiaipasswordithatiwouldilookilike
―IwgfSUb42020ORB!‖
4. Explainiproperibehavioriwheniyouiareiusingiyouricomputeriandiyouineeditoienter,ifori
someivalidireason,ianotheriperson’sipassword.
Inithisicase,isayitoitheiotheriperson,i―Weineediyouripassword,‖iandithenigetioutiofiyouri
chair,iofferiyourikeyboarditoitheiotheriperson,iandilookiawayiwhileisheientersitheipassw
ord.iAmongiprofessionalsiworkingiiniorganizationsithatitakeisecurityiseriously,ithisilittl
ei―do-si-do‖imove—
oneipersonigettingioutiofitheiwayisoianotheripersonicanienteriheripassword—
isicommoniandiaccepted.
5. Explainiproperibehavioriwhenisomeoneielseiisiusingihericomputeriandithatipersonine
edsitoienter,iforisomeivalidireason,iyouripassword.
Ifisomeoneiasksiforiyouripassword,idoinotigiveiitiout.iInstead,igetiup,igoioveritoithatipers
on’simachine,iandienteriyouriownipasswordiyourself.iStayipresentiwhileiyouripasswordi
isiiniuse,iandiensureithatiyouriaccountiisiloggedioutiatitheiendiofitheiactivity.iNoioneishou
ldimindioribeioffendediinianyiwayiwheniyouidoithis.iItiisitheimarkiofiaiprofessional.
SOiWHAT?
IOTrends
1. PeopleiofteniuseitheitermsiWebiandiInternetiinterchangeably,ibutitheyiareinotitheisame.i
Doiyouribestitoidefineieachiandiidentifyiexactlyihowitheyiareidifferent.i Studentianswersi
willivaryibutiaigoodiexplanationicanibeifoundiatitheiwebsiteihttps://
www.geeksforgeeks.org/whats-difference-internet-iweb/#:~:text=The%20Internet
%20is%20a%20global,on%20top%20of%20that
%20inifrastructure.iItistates:i―TheiInternetiisiaiglobalinetworkiofinetworksiwhileitheiW
eb,ialsoireferrediformallyiasiWorldiWideiWebi(www)iisicollectioniofiinformationiwhich
iisiaccessediviaitheiInternet.iAnotheriwayitoilookiatithisidifference iis;itheiInternetiisiinfra
structureiwhileitheiWebiisiserviceionitopiofithatiinfrastructure.‖
2. TheiarticleitalksiaboutiWebi1.0iandiWebi2.0.iYouimayibeiwonderingiifiWebi2.0iisitheiendi
ofitheiline.iWhatidoiyouithink—willithereibeiaiWebi3.0,iandiifiso,iwhatiwouldiitientail?
Studentiresponsesiwillivary,ibutishouldicoverisomeiideasiandiconceptsithatiareinotialread
yipartiofiWebi1.0ioriWebi2.0ispecifically.
3. Whilei IoTiisiclearlyihavingianiimpactionibusinessesi(e.g.,itrackingi manufacturingiu
singisensorsiiniproductionilines)iandicitiesi(e.g.,itrackingitrafficiflows,ilighting,ipubli
citransportation),ihowihasiIoTiimpactediyourilife?
iDoiyouihaveianyiIoTidevicesiiniyouriapartmentiorihome?
iIfinot,iwhichiIoTidevicesiwouldiyouibeiinterestediiniowning?
Copyrighti©i2022iPearsoniEducation,iInc.
, Kroenkei-iUsingiMISi12thiEdi-iInstructor’siManual 1-4
Studentianswersiwillivary,ibtuisomeidevicesicouldiincludeiAmazoniEcho,iGoogleiN
est,iandisimilaridevices.
4. DoiyouithinkiIoTidevicesifeatureitheinewestiandimostiadvancedisecurityimeasu
res,ioricouldithereibeipotentialisecurityirisksifromiusingiIoTidevices?
Studentianswersiwillivary,ibutishouldipointioutithatioftenitimesiuponireleaseinewipro
ductsidoinotihaveiallitheirisecurityiholesicoveredisoiusersishouldibeiawareiandiprocee
diwithicaution.
COLLABORATIONiEXERCISEi1
Thisichapteridiscussediwhyicollaborationiisiaikeyiskilliforimaintainingijobisecurity.iInithisie
xercise,iyouiwillibuildiaicollaborationiISianditheniuseithatiISitoiansweritheiquestionsibelowii
niaicollaborativeifashion.iYouimightiwantitoireaditheifouriquestionsibelowibeforeiyouibuildiy
ouriIS.
Untiliyouiansweriquestioni1-5,iyou’llihaveitoimakeidoiwithiemailioriface-to-
faceimeetings.iOnceiyou’veiansweredithatiquestion,iuseiyouricommunicationimethoditoians
weriquestioni1-6.iOnceiyou’veianswerediquestioni1-
6,iuseiyouricommunicationimethodiandiyouricontent-sharingimethoditoiansweriquestioni1-
7.iTheniuseitheifulliISitoiansweriquestionsi1-8iandi1-9.
1-5 Buildiaicommunicationimethod:
a. Meetiwithiyouriteamiandidecideihowiyouiwantitoimeetiinitheifuture.
Studentidecisionsiwillivary.i(LO:i2,iLearningiOutcome:iExplainihowiISicanienhancei
systemsioficollaborationianditeamwork,iAACSB:iInterpersonaliRelationsiandiTeam
work)
b. Fromitheidiscussioniinistepia,ilistitheirequirementsiforiyouricommunicationisy
stem.
Studentianswersiwillivary.iExpectistudentsitoiincludeirequirementsiinitermsiofieaseio
fiuse,iavailability,iandifeaturesithatisupportitheiwayitheiteamiwantsitoiwork.i(LO:i2,iL
earningiOutcome:iExplainihowiISicanienhanceisystemsioficollaborationianditeamwo
rk,iAACSB:iInterpersonaliRelationsiandiTeamwork)
c. Selectiandiimplementiaicommunicationitool.iIticouldibeiSkype,iGoogleiMeet,iZo
om,ioriSkypeiforiBusiness.
Studentichoicesiwillivaryidependingionidecisionifromistepibiabove.i(LO:i2,iLearning
iOutcome:iExplain ihowiISicanienhanceisystemsioficollaborationianditeamwork,iAA
CSB:iInterpersonaliRelationsiandiTeamwork)
d. Writeiproceduresiforitheiteamitoiuseiwheniutilizingiyourinewicommunicationitool.iSt
udentianswersiwillivary.iLookiforistudentsitoiincludeiproceduresiregardingimeetingin
otifications,itardinessiandimissingimeetings,iandidesignatingiaiteamimemberitoisendi
outireminders.i(LO:i2,iLearningiOutcome:iExplainihowiISicanienhanceisystemsiofico
llaborationianditeamwork,iAACSB:iInterpersonaliRelations
Copyrighti©i2022iPearsoniEducation,iInc.
