Training & Development Exam 1 (Chapters 1-3)
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Terms in this set (130)
a company's ability to maintain and gain market
Competitiveness
share in an industry
To drive competitiveness utilize training
you must ________________
What is the #1 sources of Employees
competitive advantage?
, Growing the business and improving customer
service through a company
Competitive Advantage
new technology, teams (centrally or virtually),
effective communication with co-workers
Human Resource the policies, practices, and systems that influence
Management employees' behavior, attitudes, and performance
hire great people, develop them, & retain and
In HRM you must -->
optimize them
All who have interest in the success of that
company
Stakeholders
Employees, customers, special interest groups,
government, etc.
1. Formal Training & Development
The Business Role of
2. Informal Learning
Training & Development
3. Knowledge Management
, refers to training and development programs,
courses, and events that are developed and
organized by the company
Formal training and
development
Employees are required to attend or complete
these programs, which can include face-to-face
training programs as well as online programs
, refers to learning that is learner initiated, involves
action and doing, is motivated by an intent to
develop, and does not occur in a formal learning
setting.
Occurs without a trainer or instructor, and tis
breadth, depth, and timing is controlled by the
employee
Informal learning
It occurs on an as-needed basis and may involve
an employee learning either along or through
face-to-face or technology-aided social
interactions.
May account for up to 75% of learning within
organizations
Save
Terms in this set (130)
a company's ability to maintain and gain market
Competitiveness
share in an industry
To drive competitiveness utilize training
you must ________________
What is the #1 sources of Employees
competitive advantage?
, Growing the business and improving customer
service through a company
Competitive Advantage
new technology, teams (centrally or virtually),
effective communication with co-workers
Human Resource the policies, practices, and systems that influence
Management employees' behavior, attitudes, and performance
hire great people, develop them, & retain and
In HRM you must -->
optimize them
All who have interest in the success of that
company
Stakeholders
Employees, customers, special interest groups,
government, etc.
1. Formal Training & Development
The Business Role of
2. Informal Learning
Training & Development
3. Knowledge Management
, refers to training and development programs,
courses, and events that are developed and
organized by the company
Formal training and
development
Employees are required to attend or complete
these programs, which can include face-to-face
training programs as well as online programs
, refers to learning that is learner initiated, involves
action and doing, is motivated by an intent to
develop, and does not occur in a formal learning
setting.
Occurs without a trainer or instructor, and tis
breadth, depth, and timing is controlled by the
employee
Informal learning
It occurs on an as-needed basis and may involve
an employee learning either along or through
face-to-face or technology-aided social
interactions.
May account for up to 75% of learning within
organizations
