WGU SALES MANAGEMENT D099 Pre-
Assessment Final Exam Questions with
correct Answers GRADED A+ 2025
How does empathy contribute to building a
good relationship with a customer?
By sharing beliefs with clients to build
interactions based on mutual interests
By displaying vulnerability to clients to make
them feel like they have the upper hand
By creating distance from the company to show
high customer awareness
By creating an emotional connection with
clients to show understanding that is built on
trust - ANSWER-By creating an emotional
connection with clients to show understanding
that is built on trust
Why is responsive listening important when
participating in verbal communication?
It allows a salesperson to be prepared to
,counter any arguments made by a potential
client.
It ensures that a salesperson is responding
quickly to the customer's needs.
It encourages the salesperson to repeat back to
the customer what they believe the customer
needs.
It promotes rotating salespeople when dealing
with clients who have specific requirements. -
ANSWER-It encourages the salesperson to
repeat back to the customer what they believe
the customer needs.
What is a result of a salesperson conducting
follow-up on a sale?
Ensures customer satisfaction
Establishes contract terms
Determines customer needs
Handles customer objections - ANSWER-
Ensures customer satisfaction
,A school administrator receives a request from
a textbook salesperson to meet with the school
principal. The administrator asks for the
salesperson's contact information and indicates
that the principal may contact the salesperson if
interested in meeting. Which type of business-
to-business (B2B) stakeholder is this school
administrator?
Gatekeeper
Buyer
User
Initiator - ANSWER-Gatekeeper
A manufacturing company needs to replace its
material requirements planning system and has
sent out Requests for Proposal (RFPs). The
company has received several responses back. A
meeting has been called by the company's
decision makers to review the proposals
, received. Which stage of the organizational
buying process has this company entered?
Order placement
Performance review
Need recognition
Supplier selection - ANSWER-Supplier selection
A private company purchases raw materials
required to manufacture its tire air pressure
sensors. The company sells its sensors to major
automobile companies. Which role does the
company play in the business-to-business (B2B)
buying process?
Reseller
Producer
Organization
Consultant - ANSWER-Producer
Assessment Final Exam Questions with
correct Answers GRADED A+ 2025
How does empathy contribute to building a
good relationship with a customer?
By sharing beliefs with clients to build
interactions based on mutual interests
By displaying vulnerability to clients to make
them feel like they have the upper hand
By creating distance from the company to show
high customer awareness
By creating an emotional connection with
clients to show understanding that is built on
trust - ANSWER-By creating an emotional
connection with clients to show understanding
that is built on trust
Why is responsive listening important when
participating in verbal communication?
It allows a salesperson to be prepared to
,counter any arguments made by a potential
client.
It ensures that a salesperson is responding
quickly to the customer's needs.
It encourages the salesperson to repeat back to
the customer what they believe the customer
needs.
It promotes rotating salespeople when dealing
with clients who have specific requirements. -
ANSWER-It encourages the salesperson to
repeat back to the customer what they believe
the customer needs.
What is a result of a salesperson conducting
follow-up on a sale?
Ensures customer satisfaction
Establishes contract terms
Determines customer needs
Handles customer objections - ANSWER-
Ensures customer satisfaction
,A school administrator receives a request from
a textbook salesperson to meet with the school
principal. The administrator asks for the
salesperson's contact information and indicates
that the principal may contact the salesperson if
interested in meeting. Which type of business-
to-business (B2B) stakeholder is this school
administrator?
Gatekeeper
Buyer
User
Initiator - ANSWER-Gatekeeper
A manufacturing company needs to replace its
material requirements planning system and has
sent out Requests for Proposal (RFPs). The
company has received several responses back. A
meeting has been called by the company's
decision makers to review the proposals
, received. Which stage of the organizational
buying process has this company entered?
Order placement
Performance review
Need recognition
Supplier selection - ANSWER-Supplier selection
A private company purchases raw materials
required to manufacture its tire air pressure
sensors. The company sells its sensors to major
automobile companies. Which role does the
company play in the business-to-business (B2B)
buying process?
Reseller
Producer
Organization
Consultant - ANSWER-Producer
