USPS 421 Window Clerk Exam Questions with 100%
Verified Solutions
EDDM - answers-Every Door Direct Mail - 5000 or fewer pieces, must qualify as a flat.
Thickness greater than .0007, max 3.3 oz. Must have proper indicia. Postage is paid in
advance - cash, check for payment. PS3602-R
Every Door Direct Mail - answers-Cost-effective way to reach potential customers near
your business. Create mailpieces however you like, select postal routes and pay for
postage online. Bring your mailing to your local Post Office™ for delivery to every
household on chosen routes. 5000 or fewer pieces, must be a flat, thickness min .007",
max 3.3 oz. Must have indicia. Postage paid in advance. PS3602-R - Postage
Statement. Cash/check for payment.
Premium Forwarding Service - answers-Fee service offering temporary weekly
reshipment services. Length of 2 weeks to one year (6 month renewal).
Self-Service Kiosk - answers-Located in Post Office lobbies. They are available even
when the Post Office counter is closed. Designed to process 80% of transactions.
mPOS - answers-Mobile Point of Sale
Mobile Point of Sale - answers-Allows customer service representatives to process
many simple transactions away from the Full-Service counter, a strategy known in the
retail industry as "line busting." Consists of an Apple iPod Touch, integrated barcode
imager/credit card reader, wireless receipt printer and wireless label printer, allowing
Post Offices to improve customer experience and reduce cost to serve.
Stamps by Mail - answers-Ability to order stamps and have them mailed directly to
customer. Order forms/online.
Stamps by Phone - answers-Ability to order stamps via phone and have them mailed
directly to customer.
Stamps by Fax - answers-Ability to order stamps via fax and have them mailed directly
to the customer.
Forever Stamps - answers-1 oz FC letter stamp.
Semi-Postal Stamps - answers-Charity stamps. Additional amount is donated to charity.
,Strategic Partners - answers-Fed Ex, UPS, Amazon
HAZMAT - answers-Hazardous Materials
DMM Publication 52 - answers-Hazardous, Restricted and Perishable Mail
PACT - answers-Prevent All Cigarette Trafficking - 2009
HAZMAT Question - answers-Is there anything liquid, fragile, perishable or potentially
hazardous such as lithium batteries or perfume?
HAZMAT Regulations - answers-Found in DMM, IMM, Publication 52, Handbook EL-
812.
ORM-D - answers-Other Regulated Materials-Domestic: Marking for mail or shipping in
the US that identifies other regulated materials for domestic transport only. Packages
bearing this mark contain hazardous material in a limited quantity that presents a limited
hazard during transportation, due to its form, quantity, and packaging. Surface transport
only. No International. Usually consumer commodities.
HAZMAT Categories - answers-Flammable, Corrosive/Reactive, Biological, Toxic, Other
common
Declared HAZMAT - answers-Declared by mailer, properly marked, properly packaged.
Undeclared HAZMAT - answers-Suspected of containing prohibited HAZMAT.
Non-mailable HAZMAT - answers-Markings of non-mailable materials, non-mailable
quantity, improperly prepared, leaking, alcohol. No stains on packaging. Do not accept:
Improperly reused/recycled boxes, air transport that does not meet requirements, no
HAZMAT to International/APO/FPO.
HAZMAT Procedure - answers-Inspect, ask questions, refer to postmaster or supervisor
if needed. If in doubt ask supervisor or postmaster. If cannot determine contents, do not
accept. Give Notice 107 - Some Things Were Never Meant to be Mailed - Let's Keep the
Mail Safe.
If markings found: Report, isolate, contact mailer, file report with inspection service.
Poster 138 - answers-HAZMAT "Keep the Mail Safe" poster.
,HAZMAT Handling - answers-Transport in reliable MTE, Stage in isolated area,
Radioactive 10 feet apart, Place and secure on top/center of cart, do not leave
unattended.
HAZMAT Identification - answers-Affix placard to MTE transport.
HAZMAT Packing Requirements - answers-DMM - Sufficient cushion, secure closures,
adequate package reinforcement, both delivering and return address, hazard marked on
address side.
Tobacco Requirements - answers-NO tobacco except: Intra AL/HI (PME, PM),
business/regulatory purpose (PME), certain individuals (PME/PM), consumer
testing/public health. All must have PS3811 and Label 11-HFPU.
PS3811 - answers-Return Receipt - Proof of delivery. Can be combined with:
Signature Confirmation
Special Handling
Restricted Delivery
USPS Tracking
Insurance up to $500
Parcel Airlift Service (PAL)
Label 11-HFPU - answers-Hold For Pick Up
Mailing Services - answers-Services that are market dominant with no competition.
Domestic Mail Services - answers-Includes FC, Periodicals, STD, Package Services,
Extra Services
First Class Mail Service - answers-Personal/business, under 13 oz, sealed against
inspection, FWD up to 12 mos (kept on record 18 mos)
Periodicals - answers-Magazines/newspapers, must public at least 4 times a year and
be of printed materials.
Standard Mail - answers-Printed matter, flyers, advertising, newsletters, catalogs.
Mailers must perform workshare. 50 lb or 200 pcs, less than 16 oz. Must pay annual
presort fee. Matter that is neither mailed or required to be marked as FC, nor entered as
periodicals.
, Package Services - answers-Standard Post, Bound Printed Matter, Media Mail, Library
Mail.
Processing Categories - answers-Domestic mail: Letters, flats, machineable parcels,
irregular parcels, outside parcels, all based on physical dimensions.
Zone Charts - answers-Used to calculate postage based on where you are shipping
from.
Oversized - answers-Standard, over 108" to 130".
Balloon - answers-Priority Mail zones 1-4, Standard all zones. Less than 20 lbs but
measures over 84" - 108" will be charged 20 lb price. Big, light packages.
(HxLxW) x . - answers-If over 1728 cubic inches, formula for odd-shaped
package balloon calculation.
(HxLxW) / 194 - answers-If over 1728 cubic inches, formula for rectangular package
balloon calculation.
Machineable Parcel Dimensions - answers-Height - Min 3 in, Max 17 in
Length - Min 6 in, Max 27 in
Thickness - Min 1/4 in, max 17 in
Weight - Min 6 oz, Max 25 lbs
Irregular Parcel - answers-Small Parcels that include one of the following:
Length less than 6 in,
Height less than 3 in, Weight
less than 6 oz.
Also includes rolls or tubes up to 26 in, merchandise samples not individually addressed,
unwrapped, paper-wrapped, sleeve-wrapped articles which are not letter-sized or
flatsized and articles enclosed in envelopes that are not letter-size, flat-size or
machinable parcels. Very small packages.
Outside Parcel - answers-Large parcel exceed the following dimensions:
Height more than 17 in,
Width more than 17 in, Length
more than 27 in, Weight more
than 25 lbs.
Also includes books or printed matter over 25 lbs, rolls/tubes longer than 26 in, metal
boxes, tires, shrubs, etc.
Verified Solutions
EDDM - answers-Every Door Direct Mail - 5000 or fewer pieces, must qualify as a flat.
Thickness greater than .0007, max 3.3 oz. Must have proper indicia. Postage is paid in
advance - cash, check for payment. PS3602-R
Every Door Direct Mail - answers-Cost-effective way to reach potential customers near
your business. Create mailpieces however you like, select postal routes and pay for
postage online. Bring your mailing to your local Post Office™ for delivery to every
household on chosen routes. 5000 or fewer pieces, must be a flat, thickness min .007",
max 3.3 oz. Must have indicia. Postage paid in advance. PS3602-R - Postage
Statement. Cash/check for payment.
Premium Forwarding Service - answers-Fee service offering temporary weekly
reshipment services. Length of 2 weeks to one year (6 month renewal).
Self-Service Kiosk - answers-Located in Post Office lobbies. They are available even
when the Post Office counter is closed. Designed to process 80% of transactions.
mPOS - answers-Mobile Point of Sale
Mobile Point of Sale - answers-Allows customer service representatives to process
many simple transactions away from the Full-Service counter, a strategy known in the
retail industry as "line busting." Consists of an Apple iPod Touch, integrated barcode
imager/credit card reader, wireless receipt printer and wireless label printer, allowing
Post Offices to improve customer experience and reduce cost to serve.
Stamps by Mail - answers-Ability to order stamps and have them mailed directly to
customer. Order forms/online.
Stamps by Phone - answers-Ability to order stamps via phone and have them mailed
directly to customer.
Stamps by Fax - answers-Ability to order stamps via fax and have them mailed directly
to the customer.
Forever Stamps - answers-1 oz FC letter stamp.
Semi-Postal Stamps - answers-Charity stamps. Additional amount is donated to charity.
,Strategic Partners - answers-Fed Ex, UPS, Amazon
HAZMAT - answers-Hazardous Materials
DMM Publication 52 - answers-Hazardous, Restricted and Perishable Mail
PACT - answers-Prevent All Cigarette Trafficking - 2009
HAZMAT Question - answers-Is there anything liquid, fragile, perishable or potentially
hazardous such as lithium batteries or perfume?
HAZMAT Regulations - answers-Found in DMM, IMM, Publication 52, Handbook EL-
812.
ORM-D - answers-Other Regulated Materials-Domestic: Marking for mail or shipping in
the US that identifies other regulated materials for domestic transport only. Packages
bearing this mark contain hazardous material in a limited quantity that presents a limited
hazard during transportation, due to its form, quantity, and packaging. Surface transport
only. No International. Usually consumer commodities.
HAZMAT Categories - answers-Flammable, Corrosive/Reactive, Biological, Toxic, Other
common
Declared HAZMAT - answers-Declared by mailer, properly marked, properly packaged.
Undeclared HAZMAT - answers-Suspected of containing prohibited HAZMAT.
Non-mailable HAZMAT - answers-Markings of non-mailable materials, non-mailable
quantity, improperly prepared, leaking, alcohol. No stains on packaging. Do not accept:
Improperly reused/recycled boxes, air transport that does not meet requirements, no
HAZMAT to International/APO/FPO.
HAZMAT Procedure - answers-Inspect, ask questions, refer to postmaster or supervisor
if needed. If in doubt ask supervisor or postmaster. If cannot determine contents, do not
accept. Give Notice 107 - Some Things Were Never Meant to be Mailed - Let's Keep the
Mail Safe.
If markings found: Report, isolate, contact mailer, file report with inspection service.
Poster 138 - answers-HAZMAT "Keep the Mail Safe" poster.
,HAZMAT Handling - answers-Transport in reliable MTE, Stage in isolated area,
Radioactive 10 feet apart, Place and secure on top/center of cart, do not leave
unattended.
HAZMAT Identification - answers-Affix placard to MTE transport.
HAZMAT Packing Requirements - answers-DMM - Sufficient cushion, secure closures,
adequate package reinforcement, both delivering and return address, hazard marked on
address side.
Tobacco Requirements - answers-NO tobacco except: Intra AL/HI (PME, PM),
business/regulatory purpose (PME), certain individuals (PME/PM), consumer
testing/public health. All must have PS3811 and Label 11-HFPU.
PS3811 - answers-Return Receipt - Proof of delivery. Can be combined with:
Signature Confirmation
Special Handling
Restricted Delivery
USPS Tracking
Insurance up to $500
Parcel Airlift Service (PAL)
Label 11-HFPU - answers-Hold For Pick Up
Mailing Services - answers-Services that are market dominant with no competition.
Domestic Mail Services - answers-Includes FC, Periodicals, STD, Package Services,
Extra Services
First Class Mail Service - answers-Personal/business, under 13 oz, sealed against
inspection, FWD up to 12 mos (kept on record 18 mos)
Periodicals - answers-Magazines/newspapers, must public at least 4 times a year and
be of printed materials.
Standard Mail - answers-Printed matter, flyers, advertising, newsletters, catalogs.
Mailers must perform workshare. 50 lb or 200 pcs, less than 16 oz. Must pay annual
presort fee. Matter that is neither mailed or required to be marked as FC, nor entered as
periodicals.
, Package Services - answers-Standard Post, Bound Printed Matter, Media Mail, Library
Mail.
Processing Categories - answers-Domestic mail: Letters, flats, machineable parcels,
irregular parcels, outside parcels, all based on physical dimensions.
Zone Charts - answers-Used to calculate postage based on where you are shipping
from.
Oversized - answers-Standard, over 108" to 130".
Balloon - answers-Priority Mail zones 1-4, Standard all zones. Less than 20 lbs but
measures over 84" - 108" will be charged 20 lb price. Big, light packages.
(HxLxW) x . - answers-If over 1728 cubic inches, formula for odd-shaped
package balloon calculation.
(HxLxW) / 194 - answers-If over 1728 cubic inches, formula for rectangular package
balloon calculation.
Machineable Parcel Dimensions - answers-Height - Min 3 in, Max 17 in
Length - Min 6 in, Max 27 in
Thickness - Min 1/4 in, max 17 in
Weight - Min 6 oz, Max 25 lbs
Irregular Parcel - answers-Small Parcels that include one of the following:
Length less than 6 in,
Height less than 3 in, Weight
less than 6 oz.
Also includes rolls or tubes up to 26 in, merchandise samples not individually addressed,
unwrapped, paper-wrapped, sleeve-wrapped articles which are not letter-sized or
flatsized and articles enclosed in envelopes that are not letter-size, flat-size or
machinable parcels. Very small packages.
Outside Parcel - answers-Large parcel exceed the following dimensions:
Height more than 17 in,
Width more than 17 in, Length
more than 27 in, Weight more
than 25 lbs.
Also includes books or printed matter over 25 lbs, rolls/tubes longer than 26 in, metal
boxes, tires, shrubs, etc.
