MEDICAL ASSISTING: ADMINISTRATIVE & CLINICAL
COMPETENCIES
,2|P age
TABLE OF CONTENTS
➢ Chapter 1: The Medical Assistant, Health Care Team, And Medical Environment
➢ Chapter 2: Professionalism
➢ Chapter 3: Legal And Ethical Issues
➢ Chapter 4: Applying Communication Skills
➢ Chapter 5: Introduction To Medical Terminology
➢ Chapter 6: Anatomic Descriptors And Fundamental Body Structure
➢ Chapter 7: The Nervous System
➢ Chapter 8: The Senses
➢ Chapter 9: The Integumentary System
➢ Chapter 10: The Skeletal System
➢ Chapter 11: The Muscular System
➢ Chapter 12: The Respiratory System
➢ Chapter 13: The Circulatory System
➢ Chapter 14: The Lymphatic/Immune System
➢ Chapter 15: The Digestive System
➢ Chapter 16: The Urinary System
➢ Chapter 17: The Endocrine System
➢ Chapter 18: The Reproductive System
➢ Chapter 19: Telephone Communications
➢ Chapter 20: Written Communications
➢ Chapter 21: The Office Environment, Computers, And Equipment
➢ Chapter 22: Scheduling Appointments And Receiving Patients
➢ Chapter 23: The Medical Record, Documentation, And Filing
➢ Chapter 24: Health Insurance
➢ Chapter 25: Procedural And Diagnostic Coding
➢ Chapter 26: Patient Accounts
➢ Chapter 28: Patient Billing, Posting Patient Payments, And Collecting Fees
,3|P age
➢ Chapter 29: Banking Procedures
➢ Chapter 30: Accounts Payable And Accounting Procedures
➢ Chapter 31: Infection Control And Medical Asepsis
➢ Chapter 32: The Medical History And Patient Screening
➢ Chapter 33: Body Measurements And Vital Signs
➢ Chapter 34: Preparing For Examinations
➢ Chapter 35: The Physical Exam
➢ Chapter 36: Specialty Examinations And Procedures
➢ Chapter 38: Pediatric Examinations
➢ Chapter 39: Geriatrics
➢ Chapter 40: Mental Health
➢ Chapter 41: The Physician's Office Laboratory
➢ Chapter 42: Specimen Collection And Processing
➢ Chapter 43: Blood Specimen Collection
➢ Chapter 44: Diagnostic Testing
➢ Chapter 45: Cardiology Procedures
➢ Chapter 46: Radiology Procedures
➢ Chapter 47: Preparing For Surgery
➢ Chapter 48: Assisting With Minor Surgery
➢ Chapter 49: Pharmacology Fundamentals
➢ Chapter 50: Measurement Systems, Basic Mathematics, And Dosage Calculations
➢ Chapter 51: Administering Oral And Noninjectable Medications
➢ Chapter 52: Administering Injections And Immunizations
➢ Chapter 53: Emergencies In The Medical Office And The Community
➢ Chapter 54: First Aid For Accidents And Injuries
➢ Chapter 55: Rehabilitation
➢ Chapter 56: Nutrition, Exercise, And Healthy Living
➢ Chapter 57: Practicum And The Job Search
➢ Chapter 58: Managing The Office
, 4|P age
Chapter 01: The Medical Assistant, Health Care Team, And Medical
Environment
Content Type
Check Your Understanding (From End Of Chapter Questions)
1. To Be Successful As An MA, You Must Learn A Specific:
a. Knowledge Base.
b. Set Of Skills.
c. Set Of Behaviors.
d. All Of These
ANSWER:
D Analysis:
a. Incorrect. As An MA, You Must Learn A Knowledge Base, A Set Of Skills, And
A Set Of Behaviors To Be Successful.
b. Incorrect. As An MA, You Must Learn A Knowledge Base, A Set Of Skills, And
A Set Of Behaviors To Be Successful.
c. Incorrect. As An MA, You Must Learn A Knowledge Base, A Set Of Skills, And
A Set Of Behaviors To Be Successful.
d. Correct. As An MA, You Must Learn All Of These – A Knowledge Base, A Set Of
Skills, And A Set Of Behaviors - To Be Successful.
2. All Of The Following Are Clinical Skills EXCEPT:
a. Filing Patient Records
b. Phlebotomy
c. Administering Medications
d. Wrapping Instruments
ANSWER: A
Analysis:
a. Correct. The Filing Of Patient Records Is An Administrative Skill.
b. Incorrect. Phlebotomy Is A Clinical Skill. The Filing Of Patient Records Is An
Administrative Skill.
c. Incorrect. Administering Medications Is A Clinical Skill. The Filing Of Patient Records
,5|P age
Is An Administrative Skill.
d. Incorrect. Wrapping Instruments Is A Clinical Skill. The Filing Of Patient Records
Is An Administrative Skill.
3. A System Where Patients Pay An Added Fee In Exchange For More Personalized
Care And Better Access To Their Providers For Medical Services Is Referred To As Which
Type Of Service?
a. PCMH
b. ACO
c. Boutique
d. Managed Care
ANSWER: C
Analysis:
a. Incorrect. PCMH Is A Patient-Centered Medical Home. This Is A Model Of Care
Where Doctors, Hospitals, And Healthcare Providers Work To Provide High-Quality Care To
Their Medicare Patients.
b. Incorrect, ACO Is An Accountable Care Organization. This Is A Model Of Care Where
Doctors, Hospitals, And Healthcare Providers Work To Provide High- Quality Care To Their
Medicare Patients.
c. Correct. A Boutique System Is Where Patients Pay An Added Fee In Exchange For
More Personalized Care And Better Access To Their Providers For Medical Services.
d. Incorrect. Managed Care Refers To Care Plans Where The Providers Follow Rules To
Keep Care Costs Down.
4. Employment Opportunities For Medical Assistants Are Expected To Do Which
Of The Following Through 2028?
a. Grow
b. Decline
c. Stay Consistent
d. Be Eliminated ANSWER:
A Analysis:
a. Correct. Employment Opportunities For Medical Assistants Are Expected To Grow
,6|P age
Through 2028.
b. Incorrect. Employment Opportunities For Medical Assistants Are Expected To Grow
Through 2028.
c. Incorrect. Employment Opportunities For Medical Assistants Are Expected To Grow
Through 2028.
d. Incorrect. Employment Opportunities For Medical Assistants Are Expected To Grow
Through 2028.
5. Which Of The Following Organizations Provides The RMA Credential?
a. AAMA
b. AMT
c. AAPC
d. NHA
ANSWER: B
Analysi S:
a. Incorrect. The AAMA Provides The CMA (AAMA) Credential.
b. Correct. The AMT Provides The RMA Credential. The AAMA Provides The
CMA (AAMA) Credential.
c. Incorrect. The AAPC Provides Certification To Professional Coders. The AAMA
Provides The CMA (AAMA) Credential.
d. Incorrect. The NHA Is An Association For Those Working In Healthcare. The
AAMA Provides The CMA (AAMA) Credential.
6. Which Of The Following Defines The Role Of The Patient Advocate Or Navigator?
a. Drives The Patient To Appointments
b. Assists The Patient Or Acts On Behalf Of The Patient
c. Acts On Behalf Of The Provider
d. Keeps The Patients’ Medical Records
ANSWER: B
Analysis:
a. Incorrect. Driving The Patient To Their Appointments Is Outside The Role Of The
Patient Advocate Or Navigator. The Patient Advocate Or Navigator Assists The Patient Or
Acts On Behalf Of The Patient.
,7|P age
b. Correct. The Patient Advocate Or Navigator Assists The Patient Or Acts On Behalf
Of The Patient.
c. Incorrect. The Patient Advocate Or Navigator Does Not Act On Behalf Of The
Provider. The Patient Advocate Or Navigator Assists The Patient Or Acts On Behalf Of The
Patient.
d. Incorrect. While Keeping A Copy Of The Patient’s Medical Records May Be Part Of
The Role Of The Advocate Or Navigator, Their Main Role Is To Assist The Patient Or Act On
Behalf Of The Patient. The Patient Advocate Or Navigator Assists The Patient Or Acts On
Behalf Of The Patient.
7. Which Of The Following Describes The Role Of An ACO?
a. Provides Health Care With An Emphasis On Prevention.
b. A Group Of Doctors, Hospitals, And Other Health Care Providers, Like The PCMH
Model Who Together Coordinate High-Quality Care To Their Medicare Patients.
c. A System Of Health Care That Integrates The Delivery And Payment Of Health
Care For Covered Persons (Patients, Or Subscribers) By Contracting With Selected
Providers For Comprehensive Health Care Services At A Reduced Cost.
d. Care Centers That Take Care Of Patients With Acute Illness Or Injury And Those
With Minor Emergencies.
ANSWER: B
Analysis:
a. Incorrect. Many Health Care Organizations Provide Care With An Emphasis On
Prevention. An Accountable Care Organization (ACO) Is A Group Of Doctors, Hospitals, And
Other Health Care Providers, Similar To The PCMH Model. Together, These Models
Coordinate To Provide High- Quality Care To Their Medicare Patients.
b. Correct. An Accountable Care Organization (ACO) Is A Group Of Doctors, Hospitals,
And Other Health Care Providers, Similar To The PCMH Model. Together, These Models
Coordinate To Provide High-Quality Care To Their Medicare Patients.
c. Incorrect. A System Where Providers Contract To Reduce Costs Is An HMO. An
Accountable Care Organization (ACO) Is A Group Of Doctors, Hospitals, And Other Health
Care Providers, Similar To The PCMH Model. Together, These Models Coordinate To Provide
High-Quality Care To Their Medicare Patients.
d. Incorrect. Care Centers That Take Care Of Minor Emergencies Are Acute Care
Clinics. An Accountable Care Organization (ACO) Is A Group Of Doctors, Hospitals, And
Other Health Care Providers, Similar To The PCMH Model. Together, These Models
Coordinate To Provide High- Quality Care To Their Medicare Patients.
8. What Is The Name Of The Physician Specialist Who Looks After Patients Admitted
To The Hospital?
a. Physician Partner
,8|P age
b. Hospitalist
c. Physiatrist
d. Hospital Physician
ANSWER: B
Analysis:
a. Incorrect. A Physician Partner Refers To Physicians Who Work Together As
Partners In A Clinic Setting. A Hospitalist Is A Physician Specialist Who Looks After
Patients Admitted To The Hospital.
b. Correct. A Hospitalist Is A Physician Specialist Who Looks After Patients Admitted
To The Hospital.
c. Incorrect. A Physiatrist Is A Physician That Specializes In Physical Medicine And
Rehabilitation. A Hospitalist Is A Physician Specialist Who Looks After Patients Admitted
To The Hospital.
E. Incorrect. A Hospital Physician Refers To A Physician Seeing Patients In The Hospital. This
Is Not The Same As A Hospitalist Who Looks After Patients Once Admitted To The Hospital.
9. Which Of The Health Care Professional Uses Radionuclides To Diagnose And Treat
Diseases?
a. Radiological Technician
b. Radiologist
c. Ultrasound Technician
d. Nuclear Medicine Technologist
ANSWER: D
Analysis:
a. Incorrect. A Radiological Technician Is A Person That Takes X-Rays. A Nuclear
Medicine Technologist Administers Radiopharmaceuticals To Patients And Then Scans The
Body With A Special Camera To Observe How The Pharmaceuticals Concentrate In Specific
Organs.
b. Incorrect. A Radiologist Is A Physician That Reads And Interprets X-Rays. A Nuclear
Medicine Technologist Administers Radiopharmaceuticals To Patients And Then Scans The
Body With A Special Camera To Observe How The Pharmaceuticals Concentrate In Specific
Organs.
c. Incorrect. An Ultrasound Technician Uses Ultrasound To Collect Images From Inside
The Body. A Nuclear Medicine Technologist Administers Radiopharmaceuticals To Patients
And Then Scans The Body With A Special Camera To Observe How The Pharmaceuticals
Concentrate In Specific Organs.
d. Correct. A Nuclear Medicine Technologist Administers Radiopharmaceuticals To
Patients And Then Scans The Body With A Special Camera To Observe How The
Pharmaceuticals Concentrate In Specific Organs.
,9|P age
10. Which Type Of Complementary Medicine Identifies Three Types Of Energies
That Are Present In All Things?
a. Ayurvedic Medicine
, 10 | P a g e
b. Biofeedback
c. Acupuncture
d. Homeopat Hy ANSWER: A Analysis:
a. Correct. Ayurvedic Medicine Identifies Three Types Of Energies That Are Present
In All Things.
b. Incorrect. Biofeedback Is A Mind-Body Technique That Involves The Use Of Visual
Or Auditory Feedback To Control Certain Bodily Functions. Ayurvedic Medicine Identifies
Three Types Of Energies That Are Present In All Things.
c. Incorrect. Acupuncture Is The Use Of Needles Following Chinese Medicine.
Ayurvedic Medicine Identifies Three Types Of Energies That Are Present In All Things.
d. Incorrect. Homeopathy Refers To Natural, Non-Medicinal Care. Ayurvedic
Medicine Identifies Three Types Of Energies That Are Present In All Things.
[Return To Top]
Chapter 2
Solution And Answer Guide
Blesi, Medical Assisting, 2022; 9780357502815; Chapter 02: Professionalism
Table Of Contents
Content Type 5
Check Your Understanding (From End Of Chapter Questions) 5
Content Type
Check Your Understanding (From End Of Chapter Questions)
11. Which Of The Following Steps Would You Use When Problem Solving?