USPS SSA Exam 421 Window Clerk
Solved 100% Correct
_______________ surcharges are applied to First Class Mail when item is polybagged
or polywrapped - ANSWER-Nonmachinable
2 types of accountability in the postal service include - ANSWER-Individual and
segmented inventory
A change of address is valid for - ANSWER-18 months
A letter that is square instead of rectangular is considered - ANSWER-Non-machinable
A machinable parcel cannot weight more than - ANSWER-25lb
A parcel that weights more than 70lb is - ANSWER-Nonmailable
A Priority Mail Express customer is entitled to a refund if: - ANSWER-Delivered Late
A resource where mail processing categories can be found is the - ANSWER-DMM 101
A single postal service international money order can never exceed? - ANSWER-$700
A unity where each SSA is assigned stamp stock and is accountable for any losses is
called - ANSWER-Individual Accountability
A weekly publication designed to streamline communications between headquarters
and retail unit is the - ANSWER-Retail Digest
Advance deposits must be remitted before - ANSWER-Excessive cash builds up in the
SSA's till
All postal products and services can be purchased by credit card EXCEPT. - ANSWER-
Money Orders
An active listening technique used to create a successful transaction is called -
ANSWER-Clarifying
An optional, free daily preview of mailpieces to be delivered is called: - ANSWER-
Informed Delivery
An organized workstation creates a more __________________ workpace - ANSWER-
Effiecient
, Any mailable item weighing _______ or less can be sent first class mail - ANSWER-13
oz
Can customers visit to determine if an item is mailable - ANSWER-Yes, properly
packaged
Can duck stamps be returned for a refund after purchase? - ANSWER-No, all sales final
Can you mail a knife - ANSWER-Yes
Can you mail honey bees via surface? - ANSWER-Yes
Can you mail strike anywhere matches internationally - ANSWER-No
Change of Address is valid for: - ANSWER-18 months
Collection of seasonal stamps for all cultures - ANSWER-Holiday stamps
Contains electronic versions of postal forms - ANSWER-Pub 223 directives and firms
catalog
Contains information governing domestic mail services - ANSWER-DMM
Contains information governing international mail - ANSWER-IMM
Contains supplemental information within postal manuals - ANSWER-Handbooks
Correctly identifying non-machinable characteristics of First Class Mail letters and
applying correct pricing helps to protect - ANSWER-Revenue generation
Covers operational information such as retail, philatelic, or mail processing. - ANSWER-
POM postal operational manual
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area. What
would you offer? - ANSWER-Every Door Direct Mail (EDDM)
Customers in city delivery areas purchase postal products by ordering through self
addressed, postage paid envelopes or by phone - ANSWER-Stamps by mail/ phone
Customers that need more pickup times than a firm holdout and or have more mail each
day than the largest box in your office holds can request and pay for what service? -
ANSWER-Caller service
Designated Post office have a service for transients, what is this called? - ANSWER-
General Delivery
Solved 100% Correct
_______________ surcharges are applied to First Class Mail when item is polybagged
or polywrapped - ANSWER-Nonmachinable
2 types of accountability in the postal service include - ANSWER-Individual and
segmented inventory
A change of address is valid for - ANSWER-18 months
A letter that is square instead of rectangular is considered - ANSWER-Non-machinable
A machinable parcel cannot weight more than - ANSWER-25lb
A parcel that weights more than 70lb is - ANSWER-Nonmailable
A Priority Mail Express customer is entitled to a refund if: - ANSWER-Delivered Late
A resource where mail processing categories can be found is the - ANSWER-DMM 101
A single postal service international money order can never exceed? - ANSWER-$700
A unity where each SSA is assigned stamp stock and is accountable for any losses is
called - ANSWER-Individual Accountability
A weekly publication designed to streamline communications between headquarters
and retail unit is the - ANSWER-Retail Digest
Advance deposits must be remitted before - ANSWER-Excessive cash builds up in the
SSA's till
All postal products and services can be purchased by credit card EXCEPT. - ANSWER-
Money Orders
An active listening technique used to create a successful transaction is called -
ANSWER-Clarifying
An optional, free daily preview of mailpieces to be delivered is called: - ANSWER-
Informed Delivery
An organized workstation creates a more __________________ workpace - ANSWER-
Effiecient
, Any mailable item weighing _______ or less can be sent first class mail - ANSWER-13
oz
Can customers visit to determine if an item is mailable - ANSWER-Yes, properly
packaged
Can duck stamps be returned for a refund after purchase? - ANSWER-No, all sales final
Can you mail a knife - ANSWER-Yes
Can you mail honey bees via surface? - ANSWER-Yes
Can you mail strike anywhere matches internationally - ANSWER-No
Change of Address is valid for: - ANSWER-18 months
Collection of seasonal stamps for all cultures - ANSWER-Holiday stamps
Contains electronic versions of postal forms - ANSWER-Pub 223 directives and firms
catalog
Contains information governing domestic mail services - ANSWER-DMM
Contains information governing international mail - ANSWER-IMM
Contains supplemental information within postal manuals - ANSWER-Handbooks
Correctly identifying non-machinable characteristics of First Class Mail letters and
applying correct pricing helps to protect - ANSWER-Revenue generation
Covers operational information such as retail, philatelic, or mail processing. - ANSWER-
POM postal operational manual
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area. What
would you offer? - ANSWER-Every Door Direct Mail (EDDM)
Customers in city delivery areas purchase postal products by ordering through self
addressed, postage paid envelopes or by phone - ANSWER-Stamps by mail/ phone
Customers that need more pickup times than a firm holdout and or have more mail each
day than the largest box in your office holds can request and pay for what service? -
ANSWER-Caller service
Designated Post office have a service for transients, what is this called? - ANSWER-
General Delivery
